Line Hunt Groups - Talkswitch CT.TS005.003904 User Manual

LINE HUNT GROUPS

IMPORTANT: Ensure that hunt group 9 or 0 is assigned to the group of telephone lines or VoIP
trunks used for calls to emergency services.
A line hunt group is a set of lines that are available for making an outbound call. It can use
selected telephone lines, all VoIP lines associated with the TalkSwitch VoIP network, or all VoIP
lines associated with a service provider VoIP network.
When placing an outbound call, the user first dials the hunt group number. The TalkSwitch
system selects an available line from the group. However the user does not have to dial a hunt
group before VoIP numbers 250–299: these automatically use the TalkSwitch VoIP network. Nor
does the user have to dial a hunt group before remote extension numbers 210–249: these
automatically use the hunt group configured for the remote extension.
You can set the hunt order for telephone lines, but the system automatically determines the
hunt order for VoIP lines.
You can set up nine different hunt groups. If a VoIP-enabled TalkSwitch unit is present, hunt
group 88 uses the TalkSwitch VoIP network by default, and the other hunt groups use telephone
lines. You can modify these default settings as required. If you are using multiple service
provider VoIP networks, set up a hunt group for each service provider.
A local extension can be restricted to a set of hunt groups, in order to reserve telephone lines
for high-priority users, or to control access to VoIP networks. See Hunt group permissions on
page 65.
The TalkSwitch unit uses a hunt group when placing a call from a local extension, to a remote
extension, or with the call bridge (DISA) feature. The hunt groups do not affect incoming calls.
The TalkSwitch system has the following hunt groups by default. If default settings are used, the
system will first search the higher line numbers (e.g. line 4) for outgoing calls, since the lower
line numbers are more heavily used for incoming calls. You can modify the default hunt groups
as required.
Hunt Group 9
Hunt Group 81
Hunt Group 82
Hunt Group 83
Hunt Group 84
Hunt Group 85–87
Hunt Group 88
The Line Hunt Groups page allows you to set up the name, line type, set of telephone lines,
hunting order, overflow hunt group and overflow notification for each hunt group.
T A L K S W I T C H C O N F I G U R A T I O N
Selects line 4, line 3, line 2, then line 1.
Selects line 1.
Selects line 2.
Selects line 3.
Selects line 4.
No lines are assigned.
If a VoIP-enabled TalkSwitch unit is present, selects an available
VoIP line from those associated with the TalkSwitch VoIP
network. If no VoIP-enabled TalkSwitch unit is present, no lines
are assigned.
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