Transferring Calls To An Outside Number; Unscreened Transfer; Screened Transfer; Call Park - Parking And Retrieving Callers - Talkswitch CT.TS005.003904 User Manual

Transferring calls to an outside number

You can initiate a transfer from an IP extension to an outside number.
If the telephone line has the 3-Way Calling/Conference service or the Transfer and Clear service,
and the local extension has enabled Allow the use of same line connect (by dialing 80), the user
can select hunt group 80 to dial the outside number on the same line the caller is on.

Unscreened transfer

1. Press Transfer or xfer to put the caller on hold.
2. Dial 9 or 81–88 to choose a hunt group.
3. Dial the outside phone number.
4. Press Transfer or xfer to complete the transfer. Do not hang up to complete the transfer,
because this disconnects the call.

Screened transfer

Instead of completing the transfer once you have dialed the outside number, wait until the call
is answered and ask the recipient if he or she wishes to take the call. If the recipient accepts the
call, press Transfer or xfer to complete the transfer. If not, press Cancel to return to the caller.
If this softkey is unavailable, press the flashing line button that corresponds to the caller
on hold.
Call park — parking and retrieving callers
Call park is a feature for placing a call on hold and then retrieving it from any other local
extension. TalkSwitch has 10 park orbits, 500–509.

Parking a caller

1. Press Transfer or xfer to put the caller on hold.
2. Press *510, then press Dial, Send or #. TalkSwitch selects the first available park orbit
(500–509). You hear a confirmation indicating the caller has been parked successfully and
into which park orbit.
3. Provide the park orbit to the person with the parked call (e.g. "Mary, there is a call parked
for you in 500").

Retrieving a parked call

1. Press **, the park orbit, then press Dial, Send or #.

Queuing and retrieving callers

This feature is used the same way on analog and IP extensions except for the slight differences
outlined in the next paragraph.
Some IP extensions display a notification on the screen while the caller is on hold at your
extension. If you want to rotate through queued callers while you are on the phone, dial 7 and
press Dial, Send or #. The caller you are speaking to is placed on hold, and the first caller in the
queue is retrieved. If several callers are queued, dial 7 and press Dial, Send or # to retrieve
them on a first in/first out basis.
U S I N G T A L K S W I T C H 199