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4. To initiate call back at a new call back number, dial 62 on the telephone keypad. The system
will prompt you for your password. Enter your password and the new call back number, and
then hang up. The system will call you back and then prompt you for your password.
For prompted call back, TalkSwitch always dials the last prompted call back number entered. If
you do not have the auto attendant answer a line, a generic TalkSwitch auto attendant will
answer after 15 rings. You can then dial 6 to access the call back settings.
Using auto call back activation
1. Dial one of the call back phone numbers that has been configured for auto call
back activation.
2. Let the line ring at least once but no more than three times and hang up before the call
is answered.
3. Within 20 seconds, TalkSwitch calls your auto call back number.
It is important to remember that all call back settings must be configured to use auto call
back. Please ensure the auto attendant for the line using call back does not answer before
4 rings.
Accepting the call back
There are two ways to accept a call back from TalkSwitch.
Directly answering the call back
1. Answer the call and press #.
If required, enter your password. This option is used when you have a direct line to your call
back phone number.
Using the announced message option
The Use announced message option allows the call back from TalkSwitch to reach you when you
are in a hotel or an office where calls are intercepted by a receptionist or switchboard operator.
When the call back is answered, TalkSwitch begins playing your pre-recorded message (e.g.
"Please forward this call to Bob Smith in room 312"). The message is repeated for 2 minutes.
1. When the call is forwarded to you, press # and enter your password on the telephone keypad
to accept the call back. If the call back is not accepted within the initial 2-minute period,
TalkSwitch disconnects the call back.
When you accept the call, you hear the auto attendant. You can select to check your voicemail,
ring an extension, use call bridge or enter command mode.
U S I N G T A L K S W I T C H
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Table of Contents
Troubleshooting
