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calculate the total amount of time spent with a particular customer. The account number
can be a numerical code up to 15 digits long.
To assign an account number after a call has been completed, dial *88. When prompted, dial
<Account Number> + #.
If Direct Line Access is enabled on an extension:
•
Analog extension — press Flash, then dial *88. When prompted, dial <Account
Number> + #.
•
IP extension — press **, then dial *88. When prompted, dial <Account Number> + #.
12. User — If Permissions are enabled, this column shows the code name associated with the
access code used to dial out.
The data can be imported into any call management software or an Excel spreadsheet as a tab
delimited text file. After the import, the data can be grouped and tallied based on the criteria
set forth.
Example:
1. Total line usage for a day
2. Number of inbound calls
3. Wait times
C A L L D E T A I L R E C O R D L O G G I N G
4. Average call times
5. Number of calls per line
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Troubleshooting
