Setting The Pbx Extension Length - Talkswitch CT.TS005.003904 User Manual

2. Have each user set up their voice mailbox by dialing **# and then following the prompts.
They will record their names for the dial-by-name directory. Alternatively, you can set up
their voice mailboxes by dialing ** + voice mailbox number + # and then following the
prompts.
The name must be recorded for the entry to be available.
3. Configure the telephone line or VoIP number to be answered by an auto attendant. See Call
handling on page 130.
4. Configure the auto attendant with an action to access the lookup name directory. See
Actions during auto attendant playback on page 146.
5. Record an announcement for the auto attendant that tells the caller how to access the dial-
by-name directory. See Working with auto attendant messages on page 148.
6. To make the dial-by-name directory available to users as well as callers, configure the Dial 0
Routing feature to connect with the lookup name directory. See Dial 0 routing on page 28.
You can delete the names recorded for the dial-by-name directory by resetting the voice
mailbox. See Reset mailboxes on page 120.

Setting the PBX extension length

You can configure a TalkSwitch unit with an auto attendant, and then connect the unit to
another PBX. This way the TalkSwitch unit can route callers as requested. See Connecting a
TalkSwitch unit to a PBX on page 21.
If you will connect the TalkSwitch unit to another PBX, set the extension length used by the
other PBX. See From auto attendant tab on page 177.
1. Choose Options > Transfer Preferences. The Transfer Preferences window appears.
2. Select the From Auto Attendant tab.
3. Set the PBX extension length to the number of digits in an extension number on the
other PBX.
T A L K S W I T C H C O N F I G U R A T I O N 151