Talkswitch CT.TS005.003904 User Manual page 150

For example, the system can ring the receptionist when Mode 1 is active during the day. If the
receptionist doesn't answer, it can start ringing other users as well. If there is still no answer, it
can play an auto attendant. The auto attendant provides the dial-by-name directory, and allows
the caller to dial an extension. A voice mailbox can immediately answer the telephone line when
Mode 2 is active at night or on weekends. Another auto attendant can immediately route the
call to a remote extension during Holiday Mode.
1. Select a telephone number tab. Choices are Main number, Distinctive Ring 1 and Distinctive
Ring 2.
2. Select the mode tab. Choices are Mode 1, Mode 2 and Holiday Mode.
3. Set up the ring sequence. The ring sequence determines when each local extension will start
ringing. The extensions will not use their call cascades during the ring sequence. The system
transfers the call to the first extension that is answered.
a) Click Edit. The Ring Sequence window appears.
b) Select the local extensions to ring. All extensions are selected by default.
c) For each selected extension, set when the local extension will start ringing. All
extensions ring after the first ring by default.
If you assign a different value to each extension, the extension with the lowest number
of rings will ring first. The other extensions will start ringing as the number of rings
goes up. For example, the system can ring the receptionist first, and then ring other
users if the receptionist doesn't answer.
4. Set up call handling to route an unanswered call to an auto attendant or voicemail.
a) Select the call handling action. Choices are:
• perform no action — The system continues to ring the extensions. A generic auto
attendant answers after 15 rings. It allows an authorized caller to make
configuration changes, access voicemail or dial extensions.
• go to auto attendant — Plays the selected auto attendant.
• go to voicemail — Accesses the selected voice mailbox.
• play announcement — Plays the selected announcement.
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