Talkswitch TS-350i User Manual
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Talkswitch TS-350i User Manual

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T A L K S W I T C H
®
U S E R G U I D E
TALKSWITCH
®
TS-350i TELEPHONE
C T.T S 0 0 5 . 0 1 3 6 0 2
A N S W E R S W I T H I N T E L L I G E N C E
®

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  • Page 1 TALKSWITCH ® TS-350i TELEPHONE C T.T S 0 0 5 . 0 1 3 6 0 2 A N S W E R S W I T H I N T E L L I G E N C E...
  • Page 2 Reproduction, adaptation or translation without prior written permissionis prohibited, except as allowed under the copyright laws. Information in this guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical (including photocopying, recording, or information storage and retrieval systems) or translated to another language, for any purpose other than the licensee’s personal use and as specifically allowed in the licensing agreement, without...

  • Page 3: Table Of Contents

    Provisioning the TS-350i ........
  • Page 4 SIP Configuration, General Parameters............18 Outbound Proxy Address.
  • Page 5 USING THE TS-350i PHONE........
  • Page 6 E-911 and use of the TS-350i with Multi-Line Telephone Systems .......

  • Page 7: Introduction

    INTRODUCTION Congratulations on your purchase of the TS-350i phone! Rich with features and easy to use, the TS-350i is a powerful business workhorse that suits a wide range of uses. It features six programmable multicolored LED appearance keys, superior audio quality speakerphone, dedicated headset support and much more.
  • Page 8 Figure 1: TS-350i Front Item Function Softkeys — Softkeys are interactive and change function based on the state of the phone. Flexible keys — Multicolored LED keys that can be assigned to engage and monitor lines, extensions or queues. They can also be programmed as function and speed dial keys. Keys 1 and 2 are reserved for primary and secondary line appearance for the extension.

  • Page 9: Programmable/Flexible Key States

    LCD LAYOUT The TS-350i phone has a 140x48 dot graphic LCD arranged to show 5 lines of text and is used to display information to the user. The top-bar status line displays icons, date and time. The bottom line shows choices associated with the three context-sensitive softkeys located just below the LCD.

  • Page 10: Installing The Ts-350I

    The figure below shows the cable connections for your IP phone. The LAN and desktop PC connections employ standard Category 5 cables terminated with RJ-45 connectors. The TS-350i supports PoE (Power over Ethernet) in accordance with the IEEE-802.1af Class 2 standard. When connected to a PoE compliant LAN port, the IP Phone derives power from the port.

  • Page 11: Attaching The Stand

    Wiring Chart Headset Optionally connect a headset to the RJ22 headset jack on the phone. We strongly recommend the use of an amplified headset. Handset Connect the handset cord to the handset and the handset jack on the phone. ATTACHING THE STAND The angle of the phone is set by the attachment of the provided stand in one of two positions (30°...

  • Page 12: Wall Mounting

    WALL MOUNTING The TS-350i phone supports wall mounting via the base of the phone housing. Wall mount the TS-350i using the instructions below in Figure 4. • Mark and drill two 7 mm (5/16”) holes for plastic wall anchors (not included) with a vertical separation of 10 cm (4”).

  • Page 13: Provisioning The Ts-350I

    If not yet configured in the TalkSwitch system, then the MAC address of the phone will be visible as a choice in the MAC select list for that model of phone in the Local Extensions section of the configuration.

  • Page 14: Personalizing Your Phone

    PERSONALIZING YOUR PHONE HOW TO NAVIGATE THROUGH MENUS To access the configuration menu: • Press the button. To select an item: • Dial the digit associated with the menu item or • Use the Down softkey to move the cursor to the next item, then press the Select softkey to select an option.

  • Page 15: Configuration Overview

    CONFIGURATION OVERVIEW The TS-350i supports the access and configuration of many parameters directly from the Telephone User Interface. To access the Configuration menu, press the button while the phone is not in use. The configuration menu consists of several sub menus as listed below: 1.

  • Page 16: Ip Address

    IP Address By default the phone is configured to use DHCP to automatically assign an IP address and other LAN parameters. Assigning a static address for the Network Mode requires manual entry of an IP address and other parameters stated in the previous section. The phone requires a valid available IP address for proper operation.

  • Page 17: Secondary Dns Address

    Separate VLAN tags are assigned for the IP phone PC port and the LAN (voice) port. With a VLAN ID assigned, only frames with the assigned ID are accepted, and all SIP and voice frames sent by the TS-350i include the VLAN ID assigned to the LAN port.

  • Page 18: Vlan Id (Lan)

    Changing the VLAN Priority requires a reboot of the IP phone. When you leave the menu, you will receive a reboot notice. The recommended value for VLAN Priority (LAN) port is 5. To disable VLANs, assign the VLAN ID as zero (0). VLAN ID (LAN) The VLAN ID (LAN) assigns the identification for Ethernet frames for the phone LAN port including signaling and voice payloads.

  • Page 19: Vlan Id (Pc)

    To disable VLANs, assign the VLAN ID as zero (0). The TS-350i can be assigned to employ the Cisco® Discovery Protocol to determine if VLANs are to be used and the associated VLAN ID. The CDP selection displays only if function_cdp is enabled in the configuration file.

  • Page 20: Sip Configuration

    SIP CONFIGURATION The SIP Configuration section contains parameters related to SIP accounts, line appearance, and other paramters that allow the phone to register and, if required, subscribe for the line appearance with the appropriate SIP server or PBX. Lines are assigned to the phone’s flexible buttons in consecutive order from the first button. For each line, the following parameters are available: •...

  • Page 21: Proxy Port

    Proxy Port The Proxy Port defines the UDP port number employed for SIP signaling transport. In common practice, the port number 5060 is used. To change the Proxy Port number: • Press the button, then 2. SIP Configuration, then 1. Line Configuration. •...

  • Page 22: Authentication User Name

    • Input the Name using the dial pad and press the OK softkey to save your entry. To enter alphanumeric characters, select the Mode softkey. Authentication User Name Authentication of the line with the SIP call server requires an Authentication User Name. To assign the Authentication User Name: •...

  • Page 23: Registration Status

    Registration Status The status of the line registration with the SIP call server can be viewed from this menu. The status is displayed as OK, NOK (Not registered) or undefined (not assigned). To view the Registration status for a line: •...

  • Page 24: Extension For Dss Line

    Extension for DSS Line A DSS Line requires entry of the associated extension number. Note do not assign a DSS extension number for a private or shared line type. To assign an extension number for a DSS line, • Press the button, then 2.

  • Page 25: Backup Proxy Address

    • Input the Outbound Proxy Port using the dial pad and press the OK softkey to save your entry. Changing the Outbound Proxy Port requires a reboot of the IP phone. Backup Proxy Address When using an outbound proxy, a backup proxy can be defined for use should the primary proxy fail to respond.

  • Page 26: Rtp Start Port

    • Input the Local UDP Port using the dial pad and press the OK softkey to save your entry. Changing the Local UDP Port requires a reboot of the IP phone. RTP Start Port When a SIP call is established, Real-Time Transport Protocol (RTP) packets transport media (voice). The default port used for RTP packets is 23000.

  • Page 27: Voicemail Url

    Voicemail URL The Voicemail URL is used to access the voicemail of a host service or PBX. If not configured by the host service or PBX, then it should be configured accordingly. To assign the Voicemail URL: • Press the button, then select 2.

  • Page 28: Phone Settings

    PHONE SETTINGS Under the Phone Settings menu item, the user parameters listed below can be changed. 1 — LCD Contrast 2 — Ring Settings 3 — Disable Ringer 4 — Headset Auto Mode 5 — Programmable/Flexible Key Settings 6 — Time Configuration 7 —...

  • Page 29: Line Ring Setting

    Disable Ringer The TS-350i can be programmed not to ring when an incoming call is received. It will still light up the LCD, light up the Incoming Call Indicator and show the Caller ID.

  • Page 30: Headset Auto Mode

    Speed Dial Number The TS-350i phone includes a Directory Phone Book of Speed Dial numbers that supports up to 80 entries. Each phone book record includes a speed dial number consisting of two digits. Dialing the speed dial number (00–79) and pressing the Dial softkey places a call using the contact information from the...

  • Page 31: Key Tone

    Language The TS-350i ships with 3 supported languages — English, Spanish and French. The default language is English. Languages are configured in the TalkSwitch management software for the extension. Please contact your administrator.

  • Page 32: Call Waiting

    Call Waiting With Call Waiting configured for a TalkSwitch extension, notification of a new incoming call is indicated via several methods. The dedicated extension button flashes to indicate the new call, and an optional beep tone is delivered over the existing conversation. In addition, the LCD displays the incoming Caller ID during the notification.

  • Page 33: Message Waiting Tone

    Access Code Prefix The TS-350i phone can automatically prepend digits* to a phone number dialed from the Missed Calls log, Received Calls log or Phone Book. For example, you should program a Hunt Group (ie. 9) if you normally dial 9 to reach an outside line.

  • Page 34: Directory

    * There is a configurable parameter in the web interface under Call Preferences to change the length of a number dialed before the phone will insert the Access Code. The default length is 6. Any numbers stored in a log or phone book will have the Access Code prepended if 6 or more digits in length. DIRECTORY Phone Book The phone supports 80 contacts that can be entered via the phone or via the web interface.

  • Page 35: To Add Entries To The Phone Book Using The Telephone Interface

    To add entries to the Phone Book using the telephone interface • Press the button, then select 5. Directory, then 1. Phone Book. • Press the More softkey twice to scroll to the additional softkey options. • Press the Add softkey. •...

  • Page 36: Deleting A Phone Book Record

    • Select the Ring Tone to use when receiving a call from this contact and press the OK softkey. • If required, enter a new Speed Dial Number for the contact and press the OK softkey. To enter alphanumeric characters, select the Mode softkey. If no ring tone is defined for a Phone Book entry, the default ring tone is used.

  • Page 37: Searching The Phone Book

    Searching the Phone Book To search for the Phone Book using either Name or Number: • Press the button, then select 5. Directory then 1. Phone Book. • Press the More softkey 3 times to scroll to the additional softkey options.

  • Page 38: Call Log

    Call Log The phone stores logs to track inbound and outbound calls. There are 3 separate logs that support 100 entries each. The memory for the logs is circular so if the logs are not cleared when the capacity reaches 100, the oldest entries are automatically overwritten by new entries.

  • Page 39: Set To Defaults

    Press the Yes softkey to reboot the phone now. The configuration will not use default values until the phone is rebooted. If looking to re-register the phone that has been preconfigured as an extension to a TalkSwitch system on the same LAN, reboot the phone again by pressing the button, then select 9.

  • Page 40: Information

    — TFTP Server Address settings — Software Update settings — Default settings — After a TalkSwitch phone system firmware update, new features might be enabled so a reboot is a good idea to ensure consistent behavior. To reboot the phone: •...

  • Page 41: Using Web Manager For Configuration

    Please note that if used with a TalkSwitch phone system (or other system) which automatically provides the configuration for the phone, then many key parameters should not be changed as they will revert to their preconfigured settings after the phone is rebooted and retrieves a configuration file.
  • Page 42 • Once logged in, the following Site Map page is loaded. For illustration purposes, the following screens in this section do not show the left navigation menu. The Site Map page is divided into 2 sections: the left hand navigation menu and page content on the right side for the various sections.

  • Page 43: Voip Configuration

    If the phone is provisioned with a TalkSwitch system, these values will automatically be assigned. E V E R Y C A L L C O U N T S...

  • Page 44: Line Based Parameters

    TLS Port: The TLS port used on the LAN for sending and receiving SIP packets. • Transport Mode: The packet transport mode for voice traffic. UDP is most widely used by most services. TalkSwitch phone systems use UDP. T S - 3 5 0 i U S E R G U I D E...

  • Page 45: Lan Configuration

    When enabled, the server provides a single RTP stream for the conference. When disabled, the phone processes separate RTP streams for each participant, maximum 3-parties. A URL is required for centralized conference. TalkSwitch does not use centralized conference. •...

  • Page 46: Call Preferences

    • Primary DNS: IP address of the primary DNS server. • Secondary DNS: IP address of an auxiliary DNS server. Optional • Domain Name: Domain name for the LAN. Optional • CDP: Enable or disable for the use of the Cisco Discovery Protocol used for VLAN ID. When complete, select the Save button to store the new values to the phone.
  • Page 47 • Call Forwarding: is not supported directly by the TalkSwitch phone. Call forwarding is configured in the TalkSwitch system for busy, no answer and DND conditions for the extension. •...

  • Page 48: Dial Plan

    If a match occurs, the phone modifies the digits and processes the call using the configured script in the dial plan. The phone supports a digit map plan or routing table plan. If used with the TalkSwitch system, then these maps are automatically generated.

  • Page 49: Simple Dial Plan

    The following are examples of dial plans using the Routing Table. Simple Dial Plan Customer requirements Process the call after any seven-digit number is dialed or if the Operator is dialed - 0. Number TRNC Post Pause Extra 0?????? NULL NULL 0.0.0.0 ???????

  • Page 50: Digit Map Table

    To delete an entry from the Current Routing Table: • Select the checkbox in front of the desired entry. • Click the Delete Entry button. To delete all the entries: • Enter all as the index. • Click the Delete Entry button. Digit Map Table Using the Digit Map Table, a string of 512 characters may be entered to define the dial plan.

  • Page 51: Simple Dial Plan

    The dial plan can include modification of a matching dialed number before call set-up. The Digit Map Process defines the modification procedures for a number. The process may include: • TRNC: Defines the number of digits to delete (truncate) from the number dialed. •...

  • Page 52: Phone Information

    PHONE INFORMATION The Phone Information page displays useful information for the TS-350i phone. In addition, it is possible to change the Web Manager password from this page. To change the phone name: • Enter the desired name. • When complete, press the Save button.

  • Page 53: Phone Settings

    PHONE SETTINGS The Phone Settings page contains a mix of parameters that should only be changed if familiar with the resulting change. Phone Settings • Frame Duration: Sets the interval to send/receive RTP packets in milliseconds. Do not change this value if you do not understand the settings.

  • Page 54: Functions

    • Use Speed Number: Enable or disable using 2-digit dialing to dial contacts from the Phone Book. • Key Tone: enables or disables the tone generated when a button on the phone is pressed. • End of Digit: A digit can be specified for terminating a dialing string. # is the default. •...

  • Page 55: Phone Book

    PHONE BOOK The phone includes an internal Phone Book with 80 contact records. Calls to a contact can be made using the Speed number (00–79). Records may be added, edited, deleted or searched from the phone interface via the Phone Book section under the Directory. To add a Phone Book entry: •...

  • Page 56: Loading A Contact List Using A Web Browser

    The Phone Book can be downloaded or uploaded to and from a *.csv formatted file. To upload/download: • Click the Browse button and locate the desired csv file on your PC. • Select Upload or Download, as desired. Loading a contact list using a web browser Note: The contact list must use the following format: SpeedNumber,Name,PhoneNumber,Information (optional) Example:...

  • Page 57: Multicast Paging

    MULTICAST PAGING The phone supports multicast paging. It can be configured to listen for paging announcements made on a specific multicast IP address and port. Pages received on a matching multicast IP address and port will play through the speakerphone when the phone is idle.

  • Page 58: Programmable Keys

    PROGRAMMABLE KEYS The TS-350i has 6 flexible keys that can be assigned to various functions. When programmed by a phone system, these keys are usually defined via the configuration file. For keys set to user defined in TalkSwitch software (shown as None in the web interface of the phone), these keys can be programmed from the phone or web interface and will not be overwritten when a configuration file is loaded onto the phone via the TalkSwitch system.

  • Page 59: Call Log

    CALL LOG The Call Log page provides a list of all calls (incoming, outgoing or missed) for the extension. The log is organized to show the type of call — IC (incoming/received), OG (Outgoing) and M (Missed), the contact name and contact information, date and time, duration, and state of the call — Connected (OK), no call established (NOK).

  • Page 60: Network Time Configuration

    NETWORK TIME CONFIGURATION The Network Time Configuration page allows you to configure the parameters required for proper maintenance of the time and date on the phone. If provisioned by TalkSwitch, nothing needs to be changed on this page. Configurable Parameters •...
  • Page 61 • DST (Daylight Savings Time): Enable DST if applicable in your region. Ensure DST configuration parameters are properly configured for the start and end of the DST cycle. • Time Format: Sets the format of the LCD time display. Options include: Off, 12-hour or 24-hour. •...

  • Page 62: Upgrade Configuration

    UPGRADE CONFIGURATION If using with TalkSwitch, these parameters should never need to be altered. When performing a firmware update, follow the instructions provided in the Start Guide or support section of the website. On the Upgrade Configuration page, the results of the most recent download attempt are displayed at the top.
  • Page 63 • HTTPS URL: is the URL of the HTTP/HTTPS server where configuration and software files are located. Select the Received by DHCP on boot checkbox if the phone will use the DHCP Option defined to retrieve the URL. If the option is present, the provisioning type is changed automatically to HTTP/HTTPS using the URL from the DHCP option and default option 160.

  • Page 64: Qos Configuration

    The VLAN tag defines the priority for Ethernet frames and the VLAN ID based on IEEE 802.1p/q. If using with TalkSwitch phone systems, 802.1p/q tagging is not currently supported. The phone PC and LAN (voice) ports use separate VLAN tags. With a VLAN ID assigned, only frames with the ID are accepted and frames sent from the phone include the LAN port ID and priority.

  • Page 65: Load Default

    • When done making changes, press the Save button. Modifications made to the IEEE 802.1p/Q configuration require a reboot of the phone. If CDP is enabled, manual VLAN settings are overwritten during a reboot of the phone. To use manually defined VLAN settings, disable CDP.

  • Page 66: Using The Ts-350I Phone

    USING THE TS-350i PHONE RECEIVING A CALL When you receive a call, the phone rings while the LCD displays the incoming call information and the associated extension button flashes. To answer an incoming call: • Lift the handset. You may press the button, line button or the Answer softkey to activate the speakerphone.

  • Page 67: Putting A Call On Hold

    PUTTING A CALL ON HOLD When placing a call on hold, the held party cannot hear you and you will not hear the held party. The held party will hear MOH (Music On Hold), if configured with the phone system. While a call is on hold, you can answer or place other calls and can toggle between held calls on the same dedicated extension key.

  • Page 68: 3-Party Conference

    Press the Answer softkey. The first call will be placed on hold and you will be connected to the second caller. REDIAL The TS-350i saves the last number dialed and allows you to redial the number with the touch of a button. To redial a call: •...

  • Page 69: Dialing Using A Speed Dial Number

    DIALING USING A SPEED DIAL NUMBER The TS-350i has a Phone Book that can store up to 80 contacts. Each record includes a name, contact information and a speed dial number (00–79). When you dial a speed dial number, the phone initiates a call to the contact.

  • Page 70: Line/Extension Appearance Coverage

    LINE/EXTENSION APPEARANCE COVERAGE The TS-350i has BLF/DSS line functionality that addresses the special needs typically associated with an Attendant or Secretarial answering position but may be used for any employee. Options to monitor lines, extensions or queues are programmed on a key-by-key basis in the phone system.

  • Page 71: Using Your Ts-350I Phone With Talkswitch

    USING YOUR TS-350i PHONE WITH TALKSWITCH ACCESS AN OUTSIDE LINE Dial hunt group 9 or 81–88 (Americas, UK), dial 0 or 81–88 (other countries). No hunt group is required if Direct Line Access is enabled. You can select a line directly if it has a programmed key.

  • Page 72: Voicemail

    Press 8 to enter the Information menu. • Press the Up softkey. • Take note of the F/W version. • Go to http://www.talkswitch.com/support to check for the latest updates. T S - 3 5 0 i U S E R G U I D E...

  • Page 73: Internet Update

    Press 2 to access the TFTP Server Address. • Enter the IP address that was previously entered to point the phone back to your TalkSwitch phone system. Once changed, the phone will request a reboot. Select Yes. Using the IP Phone Update Utility If your phones are on a closed network (no Internet access), or you are having problems with updating over the Internet, you can download the IP Phone Update Utility from http://www.talkswitch.com/support.

  • Page 74: Troubleshooting

    TROUBLESHOOTING INFORMATION The TS-350i phone provides the means to quickly view the network parameters (IP address, default gateway address, and subnet-mask), server IP addresses (SIP servers, TFTP server, and SNTP server), results of the last file download attempt, boot version, and hardware and firmware version. This information may be useful if calling TalkSwitch Support.

  • Page 75: Troubleshooting Guide

    1. Ensure the RJ-45 cable is correctly connected. 2. Make sure that the SIP Server IP Address is correct. Button LEDs flash Line not registered with the SIP server (TalkSwitch phone system) alternating red/yellow 1. Check the SIP configuration parameters are correct.

  • Page 76: Appendix A. Specifications - Ts-350I

    APPENDIX A. SPECIFICATIONS — TS-350i HARDWARE SPECIFICATIONS Item TS-350i Network Interface RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port PC/Workstation Interface RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port Power 802.3af or AC/DC Power Adapter Message Indicator, Speakerphone, Mute, DND, Headset, Red LEDs...

  • Page 77: Appendix B. Character Table For Dial Pad Model

    APPENDIX B. CHARACTER TABLE FOR DIAL PAD MODEL The TS-350i supports a special character mode for enterning non-numeric characters. The table below covers all possible character options. Digit DIal Pad Mode Upper Case Lower Case Symbols ‘[A]’ ‘[a]’ ‘[*]’ @ : /...

  • Page 78: Regulatory And Safety Notices

    REGULATORY AND SAFETY NOTICES RADIO FREQUENCY EMISSIONS FCC Compliance Statement This device complies with Part 15 rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.

  • Page 79: European Union Declarations Of Conformity

    European Union Declarations of Conformity TalkSwitch declares that the equipment specified in this document, which bears the “CE” mark, conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including, • Electromagnetic Compatibility Directive (89/336/EEC) and •...

  • Page 80: Limited Warranty

    LIMITED WARRANTY For detailed warranty information, please visit the support section at http://global.talkswitch.com. WARRANTY REPAIR SERVICES Should the set fail during the warranty period: • In the United States and Canada, please call 1-866-393-9960 for further information. • Outside North America, contact your sales representative for return instructions.

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