Hunt Group Busy Overflow For Outgoing Calls; Overflow Tone Notification - Talkswitch CT.TS005.003904 User Manual

Hunt group busy overflow for outgoing calls

The Hunt group busy overflow for outgoing calls area allows you to select an overflow hunt group.
If the user dials a hunt group, but there are no lines available, the system will play a warning
tone while hunting for a free line in the overflow hunt group. The warning tone indicates the
call may be more expensive or of different quality than expected. The user can then remain on
the line, or hang up and wait for a line to become available in the original hunt group.
If the dialed hunt group and the overflow hunt group are both busy, the user will hear the
busy tone.
A hunt group that contains telephone lines can have an overflow hunt group that contains
telephone lines or VoIP lines. Similarly, a hunt group that contains VoIP lines can have an
overflow hunt group that contains telephone lines or VoIP lines.
The overflow hunt group must contain different lines than the original hunt group, but these
lines must support the same dialed number structure.
For example, assume the original hunt group contains telephone lines and the overflow hunt
group contains VoIP lines. If the lines within the original hunt group require you to dial 1 before
the area code and phone number (e.g. 1 613 555 1212), the lines within the overflow hunt
group cannot require you to omit the 1 (e.g. 613 555 1212).
1. Select the overflow hunt group in the If all lines are busy in this hunt group list. Choices are
no overflow and the activated hunt groups.

Overflow tone notification

The Overflow tone notification area allows you to disable the warning tone that sounds when an
overflow hunt group is being used. The warning tone sounds by default.
1. To disable the warning tone, clear the Play notification tone when overflowing to another hunt
group check box.
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