Enabling Licensed Add-Ons; Verifying The Connections; Connecting A Talkswitch Unit To A Pbx - Talkswitch CT.TS005.003904 User Manual

ENABLING LICENSED ADD-ONS

It is possible to enable the following features on your TalkSwitch:
• Attendant Console software
• Call Reporting software
• Extended Warranties
For instructions on enabling TalkSwitch licensed add-ons, see Licensed Add-Ons on page 57.

VERIFYING THE CONNECTIONS

If you are having problems, they could be due to loose cables. Check the following:
1. Are your telephone cables connected to a wall jack at one end and the unit at the other?
Ensure the devices you are using as extensions (telephones, faxes, etc.) are plugged into the
extension jacks located on the back panel of the unit. Do not plug your extensions directly
into a wall jack unless that jack is wired to a unit extension jack.
2. Check the USB or LAN connection between TalkSwitch and your PC.
3. Ensure the unit AC adapter is plugged into a working power outlet and the unit is turned on.
Make sure you are using the AC adapter supplied with your unit. This adapter cannot be
substituted with any other adapter. If your adapter appears to be defective, please contact
your TalkSwitch dealer to order the proper replacement.
If networked, ensure you have the latest firmware loaded on all units.

CONNECTING A TALKSWITCH UNIT TO A PBX

Connecting a TalkSwitch unit to a PBX allows the TalkSwitch unit to answer calls with an auto
attendant. The caller can dial 7 followed by an extension number to reach an extension on
the PBX.
1. Connect one or more PBX extensions to the TalkSwitch telephone line jacks (one PBX
extension per line).
2. Configure the PBX to route incoming calls to the PBX extensions that are connected to the
telephone line jacks of the TalkSwitch unit.
3. Configure the auto attendant to answer after a specified number of rings.
4. Record the auto attendant messages. They should list the extensions with the digit 7 in
front of them.
5. Set the PBX extension length. See From auto attendant tab on page 177.
For example, if you have chosen the PBX extension length to be 3 digits and John Smith's
extension is 111 on the PBX, the auto attendant should say: "To speak with John Smith, dial
7111." When the caller dials 7111, the TalkSwitch unit puts the caller on hold and transfers
them to extension 111 on the PBX.
This feature only works with PBXs that use hook flash as a transfer method. Please contact
your PBX manufacturer for transfer details.
T A L K S W I T C H I N S T A L L A T I O N 21