Calls Over Voip With Ip Extensions And Gateways; Making Calls; Transferring Calls; Using The Voicemail System - Talkswitch CT.TS005.003904 User Manual

When either screening option is used, music on hold is enabled and you are not using the 3-way
calling feature (Same Line Connect) to forward calls, the caller hears music while TalkSwitch is
waiting for the remote extension to accept the call.
If a forwarded call is not answered or the line is busy, TalkSwitch performs the following, based
on how the call was originally forwarded:
• If the call was automatically forwarded, it follows the remote extension's No Answer or Busy
call cascade action.
• If the call was manually forwarded, it follows the remote extension's No Answer or Busy call
cascade action. This action can be changed to ring the extension back to the person who
performed the transfer.
• If the call was conditionally forwarded, it follows the call cascade action in the No Answer or
Busy for the original extension selected.

CALLS OVER VOIP WITH IP EXTENSIONS AND GATEWAYS

If teleworkers are connected to the system via a certified compatible IP device (i.e. gateway or
IP extension), there are several ways for them to interact with TalkSwitch.

Making calls

1. Ensure the VoIP number is programmed with an auto attendant.
2. Dial the VoIP number.
3. When the auto attendant answers, dial an extension, voice mailbox, VoIP number or hunt
group.

Transferring calls

1. If the call is routed via TalkSwitch, you can transfer the caller by dialing ** and any
extension or voice mailbox.
2. If the call came directly from a IP gateway or phone, you can transfer the call if your phone
or service provider supports this feature.

USING THE VOICEMAIL SYSTEM

The recording time for internal music on hold, voicemail, and the auto attendants is shared on
the TalkSwitch unit. You can expand the built-in memory using memory cards.
Note that the system allows up to 99 voicemail messages per mailbox. Once a mailbox fills up,
callers won't be able to leave voicemail messages for that user. Therefore users should delete
voicemail messages before the mailbox fills up.

Activating voice mailboxes

You can activate voicemail with a mailbox, as an announcement, or you can deactivate it. There
are three types of voice mailboxes:
• Local extension mailboxes are associated with local extensions. All local extensions are
activated with a respective mailbox by default.
• Remote extension mailboxes are associated with the remote extensions. If you activate a
remote extension, the mailbox is activated by default.
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