Keep Track Of The Lines And Extensions; Optimizing The System For Networked Use; Configuration Settings; Outgoing Line Hunt Groups - Talkswitch CT.TS005.003904 User Manual

Local extensions
(analog/IP)
Local extensions (IP only)
Remote extensions
Local mailboxes
Remote mailboxes
General mailboxes

Keep track of the lines and extensions

To keep track of the extensions and telephone lines connected to each unit, label each unit with
its unit ID. It simplifies matters when you need to add or remove extensions and lines.

Optimizing the system for networked use

TalkSwitch units have been designed to operate optimally when in a networked state. Below are
a few items that have been designed for better network use.

Configuration settings

All units are cloned with identical settings. If a unit has disappeared off the network (adapter
unplugged, LAN disconnected, LAN failure, etc.), the system can still handle the calls since it
retains the configuration settings of the missing unit. If an extension or a voice mailbox cannot
be reached, the caller hears a system prompt: "The extension you are trying to reach is currently
unavailable, please try again later."

Outgoing line hunt groups

When two or more units are on a LAN, the system tries placing calls out on the same unit the
call originates from. This avoids using a line across the LAN on another unit, which helps to
minimize the LAN traffic and optimizes the opportunity for all inbound calls to connect across
the LAN if required.

Auto attendants

There are a total of nine auto attendants that are shared by all units on the LAN. When an auto
attendant is recorded on any unit, it is automatically copied to all other units on the LAN. This
design minimizes LAN traffic and provides functionality back-up in case a unit or units have
disappeared off the network (adapter unplugged, LAN disconnected, LAN failure, etc.). In this
event, all units can still answer inbound calls with the same auto attendant messages.

Voicemail

All local extension and remote extension voicemail data is stored on the unit the extension is
connected to. For example, all greetings, dial-by-name directory names and voicemail messages
for extensions 121–128, 161–168, 220–229 and mailboxes 420–429 are stored on unit 2. If a
unit is completely filled with voicemail messages, the system will not accept any more messages
for its extensions. However the other units will accept messages for their extensions. If you need
more memory, TalkSwitch memory cards can be purchased from your reseller. To view the
memory usage of each TalkSwitch unit and each mailbox, choose Tools > Memory Usage or
choose Tools > Voicemail Manager > Mailbox Status.
T A L K S W I T C H I N S T A L L A T I O N
Unit ID 1 Unit ID 2
111–118 121–128
151–158 161–168
210–219 220–229
111–118 121–128
151–158 161–168
210–219 220–229
410–419 420–429
Unit ID 3 Unit ID 4
131–138 141–148
171–178 181–188
230–239 240–249
131–138 141–148
171–178 181–188
230–239 240–249
430–439 440–449
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