Retrieving Messages And Accessing A Voice Mailbox - Talkswitch CT.TS005.003904 User Manual

• General voice mailboxes are not associated with extensions.
Callers can reach voice mailboxes from a call cascade, be transferred from a local extension or
have announcements played through the auto attendant.
If you want incoming calls to go straight to a voice mailbox after a specified number of rings,
program an auto attendant to answer the line and then route the call to voicemail.
To leave a message from an analog extension:
1. Press * and the mailbox number.
To leave a message from an IP extension:
1. Press * and the mailbox number and press Dial, Send or #.
To transfer a caller directly to voicemail from an analog extension:
1. Press Flash *, the mailbox number and hang up.
To transfer a call to a voice mailbox from an IP extension:
1. Press Transfer or xfer *.
2. Enter the mailbox number.
3. Press Transfer or xfer to complete.
4. Press Dial, Send or #.
When a caller presses # after leaving a message or after 2 minutes have elapsed, TalkSwitch
plays a prompt asking callers if they wish to keep the message, listen to the message or re-
record the message. Callers can dial 0 and the system directs the call according to the settings of
that mailbox.

Retrieving messages and accessing a voice mailbox

The first time you access your voice mailbox, you are prompted to assign a password, record a
greeting and record your name for the dial-by-name directory.
For the general mailboxes, there are no directory listings and you are not prompted to record a
name. If you wish to have your name in the company directory, use the mailbox associated with
its extension, as the directory is related to the extension's mailbox. When your mailbox has
been set up, you access it through the prompt instructions.
If a new message is left in a local extension mailbox, TalkSwitch plays a stutter dial tone when
the handset is picked up (not applicable to the TS-850i). If the extension supports a frequency-
shift keying (FSK) message waiting indicator (not applicable to IP extensions), the light flashes.
The TS-80, TS-200, TS-400 and TS-600 extensions support a message waiting counter. The
display on the extension shows the number of new messages stored in the mailbox(es)
associated with that extension.
1. If direct line access is enabled, be sure to press Flash before trying to access your mailbox.
From a Grandstream or Polycom IP extension, press MSG or Messages button.
2. Press **# from a local extension or ** and the mailbox number at the auto attendant if you
are dialing from an outside location. From an IP extension, press Dial, Send or #.
3. Dial 1 to listen to messages.
U S I N G T A L K S W I T C H 207