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Action performed after auto attendant playback
The Action Performed After Auto Attendant Playback area allows you to set up how the system
will react if the user makes no selection. This can occur if the caller does not understand the
prompts, does not have tone dialing on their phone, or prefers to speak with a person.
1. Select the time limit, ranging from 0 seconds to 30 seconds.
2. Select the action. Choices include:
•
go to voicemail
•
go to local extension
•
go to remote extension
•
go to ring group
•
play announcement
•
go to auto attendant
•
queue at ring group
•
lookup name directory — See Setting up the dial-by-name directory on page 150.
•
hang up
3. Depending on the action selected in Step 2, select the voice mailbox, extension,
announcement, or auto attendant.
Working with auto attendant messages
You can record a new message, load a professionally recorded message, or erase a message from
the TalkSwitch system.
If you don't set up an auto attendant message, the TalkSwitch system will answer without
playing a message. The caller will hear silence and might assume the call did not
get connected.
Recording a new message
You can record a new message using a local extension or remote phone.
1. Pick up a local extension, or dial into the TalkSwitch system from a remote phone. If you
pick up a local extension, you will hear the dial tone. If you dial in from a remote phone, the
auto attendant will answer.
2. Enter command mode by either pressing # on an analog extension phone, or *55# on an IP
phone.
3. Enter the system password, followed by #.
4. Dial 4 [auto attendant number 1 - 9] # to record the message. For example, dial 41# to
record the message for auto attendant 1.
5. Press # when you have completed saying the message.
6. Dial 5 [auto attendant number 1 - 9] # to listen to the message. For example, dial 51# to
listen to the message for auto attendant 1.
T A L K S W I T C H C O N F I G U R A T I O N
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Troubleshooting
