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8. If you have the Transfer and Clear service from the telephone company, you can enable the
transfer and clear feature. See To remote extension tab on page 175.
a) Choose Options > Transfer Preferences. The Transfer Preferences window appears.
b) Select the To Remote Extension tab.
c) To enable the transfer and clear feature, select the Clear telephone line after call
transferred check box.
About call cascades
See About call cascades on page 66.
Setting up a call cascade
The procedure for setting up a call cascade is similar to that described in Local Extension with
the differences described below. See Setting up a call cascade on page 68.
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The Remote Extensions page does not have the Do Not Disturb tab.
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The If Extension is busy list in the Busy tab does not have the invoke call waiting or queue at
extension options.
•
The When a call is answered list in the Answered tab has the play accept/reject prompt
option, in addition to the stay connected and play caller's name first options.
If play accept/reject prompt is selected, the system will place the caller on hold and will then
call the remote extension. When the user answers, the system will say: "You have a
forwarded call. To accept the call, press #. To reject the call, press *." If the user accepts the
call, the system will route the call to the remote extension. If the user rejects the call, the
system will try the next alternative in the remote extension's call cascade.
When setting the number of rings to wait for a remote extension to connect, it is very
important to allow enough time for the telephone network to connect to the phone. For
example, a call to a cell phone or PDA may take 12 seconds (i.e. 2 rings) just to connect.
In the following circumstances, the system will start by saying "This is call cascade", instead of
"This is call forward" or "You have a forwarded call".
•
An extension's call cascade uses play caller's name first or play accept/reject prompt, and
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The previous user answered but rejected the call, and
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The extension's call cascade is now attempting to transfer the call to a remote extension.
This notifies the user that the call was rejected. If the user also rejects the call, it will be routed
according to the other extension's call cascade.
Voicemail tab
The procedure for setting up voicemail is identical to that described in Local Extension/Fax. See
Voicemail tab on page 76.
Mailbox greeting
The procedure for setting up the mailbox greeting is identical to that described in Local
Extension/Fax. See Mailbox greeting on page 77.
T A L K S W I T C H C O N F I G U R A T I O N
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Table of Contents
Troubleshooting
