Talkswitch CT.TS005.003904 Manuals

Manuals and User Guides for Talkswitch CT.TS005.003904. We have 1 Talkswitch CT.TS005.003904 manual available for free PDF download: User Manual

Talkswitch CT.TS005.003904 User Manual (316 pages)

Brand: Talkswitch | Category: Telephone | Size: 8.17 MB

Table of Contents
3
Preface
15
- Talkswitch Usage
  15
- What's in this Guide
  15
- What You Should Know
  16
  - Single Unit Installation
    16
  - Networked Units Installation
    16
  - Voip Installation
    16
  - Connecting Devices
    16
- Important Information
  17
  - Electrical Shock
    17
  - Power and Lightning Surge Protection
    17
  - Power Adapter and Power Cord
    17
  - Power Failure
    17
  - Change Password Frequently
    17
  - PBX Fraud
    17
  - Emergency Service Numbers
    17
  - Call Redirection and Service Provider Billing Advisory
    18
  - Cleaning
    18
- Finding the Information You Need
  18
- Guide Conventions
  19
Chapter 1: Talkswitch Installation

20
Chapter 2: Talkswitch Configuration

41
- Introduction
  41
- Starting the Talkswitch Management Software
  41
- About
  44
- Administration
  46
  - Language
    47
  - Dial 0 Routing
    47
- Scheduling
  48
  - Modes
    48
  - Change Mode
    49
  - Scheduling
    50
  - System Time
    50
  - Date & Time
    51
  - Time Zone
    51
  - NTP Server
    52
- IP Configuration
  53
  - System IP Settings
    53
  - Talkswitch Proxy
    54
  - Public IP Address
    54
  - Router Port Forwarding
    55
    
    Configuring the Router Manually
    56
- On-Hold/Ringback
  57
  - On-Hold Settings
    58
  - Transfer Settings
    59
  - Deleting a Music on Hold File
    59
  - Playing Music on Hold on the PA System
    59
- Email Service
  59
- Voip Configuration
  67
  - Setting up a Talkswitch Profile
    67
  - Setting up a Service Provider Profile
    68
  - Activate Profile
    68
    
    Talkswitch Profile
    68
    
    Service Provider Profile
    69
  - Registration Details
    69
    
    Talkswitch SIP Server Profile
    69
    
    Talkswitch SIP Client Profile
    70
    
    Service Provider Profile
    70
  - Authentication
    71
    
    Talkswitch SIP Server Profile
    71
    
    Talkswitch SIP Client Profile
    71
    
    Service Provider Profile
    71
  - Voip Caller ID
    71
  - Reserving Voip Lines
    72
  - Viewing Registrar Entries
    73
  - Viewing Registration Status
    74
  - Setting Codec Options
    75
- Licensed Add-Ons
  76
- Local Extensions/Fax
  77
  - Extension Tab
    77
  - Activate Extension
    78
  - IP Extension Details
    79
    
    Talkswitch TS-9112I, TS-9133I or TS-480I
    80
    
    Talkswitch TS-850I
    80
    
    Polycom or Grandstream
    81
    
    Counterpath or Other IP Phone
    81
  - Direct Line Access
    81
  - Hotline Access
    82
  - Hunt Group Permissions
    84
  - Caller ID Settings
    85
  - About Call Cascades
    85
    
    How Call Cascades Work
    85
    
    Entering the Call Cascade
    86
    
    Being Routed by the Call Cascade
    86
    
    Exiting the Call Cascade
    86
  - Setting up a Call Cascade
    87
    
    Busy Call Cascade
    87
    
    No Answer Call Cascade
    89
    
    Answered Call Cascade
    90
    
    Do Not Disturb Cascade
    92
    
    Setting Do Not Disturb Mode
    93
  - Ignoring Call Cascades for Unanswered Intercom Calls
    93
  - Ignoring Call Cascades for Calls Transferred from Local Extensions
    94
  - Voicemail Tab
    95
  - Mailbox Greeting
    96
  - Caller Options
    96
  - Notification Settings
    97
    
    Setting up Notification by E-Mail
    97
    
    Setting up Notification by Phone
    98
    
    Setting up Notification by Pager
    99
    
    Setting up the Notification Options
    99
    
    Setting up Message Waiting Light Activation
    99
    
    Voicemail Screening
    100
- Adding IP Phones
  101
- Adding Talkswitch IP Phones
  101
- Adding Talkswitch TS-850I IP Phones
  109
  - Installing the Base
    109
  - Installing the Handset Charger
    110
  - Installing the Batteries
    110
  - Charging the Batteries
    111
  - Registering Handsets with the Base
    111
    
    Using the Handset Charger
    111
    
    Using the Handset Itself
    112
  - Deregistering a Handset from a Base
    112
  - Viewing All Handsets Registered with a Base
    112
  - Configuring the TS-850I for Use Within the Office
    113
  - Activate Extension Area
    113
  - IP Extension Details Area
    113
  - Configuring the TS-850I for Use Outside the Office
    114
  - Activate Extension Area
    114
  - IP Extension Details Area
    115
  - Configuring the System for External IP Extensions
    115
  - Configuring the External IP Extension Handset
    116
  - Using the TS-850I with a Traditional Phone Line
    116
  - Checking and Updating Firmware
    116
- Adding Polycom IP Phones
  117
- Adding Grandstream IP Phones
  121
- Adding Counterpath IP Phones
  125
- Adding Other IP Phones
  129
- Remote Extensions
  129
  - Extension Tab
    130
  - Activate Extension
    131
  - About Call Cascades
    133
  - Setting up a Call Cascade
    133
  - Voicemail Tab
    133
  - Mailbox Greeting
    133
  - Caller Options
    134
  - Notification Settings
    134
  - Remote Extensions and Telephone Company Services
    134
- Ring Groups
  135
  - Activate Ring Group
    135
  - About Call Cascades
    136
  - Setting up a Call Cascade
    136
  - Ring Group Options
    136
- General Voice Mailboxes
  137
  - Mailbox Greeting
    137
  - Caller Options
    137
  - Notification Settings
    137
- Voicemail Preferences
  138
  - Global Message Waiting Indicator
    138
  - Mailbox Setting
    138
  - Voicemail Management
    139
  - View Mailbox Data
    139
  - Reset Mailboxes
    139
  - Delete Password
    140
- Permissions
  141
  - Activate Access Codes
    141
  - Access Code Configuration
    141
    
    Adding an Access Code
    142
    
    Removing an Access Code
    142
  - Extensions Requiring an Access Code
    142
    
    Restricting Extensions
    142
    
    Clearing Restrictions
    142
- System Speed Dials
  143
  - Activate Speed Dial
    143
  - Creating a Speed Dial List
    144
    
    Including the Speed Dial Number
    144
    
    Omitting the Speed Dial Number
    144
  - Import System Speed Dial List
    145
  - Export System Speed Dial List
    145
  - Caller ID Name Tagging
    146
- Telephone Lines
  147
  - Activate Line
    147
  - Phone Numbers
    148
  - Phone Line Services
    148
  - Line Reversal Settings
    149
  - Call Handling
    149
  - Line Optimization
    151
- Voip Numbers
  152
  - Activate Voip Number
    153
  - Phone Number
    153
    
    Talkswitch Profile
    153
    
    Service Provider Profile
    153
  - Username and Password
    154
  - Registration Status
    154
  - Call Handling
    154
- Caller ID Based Routing
  156
- Line Hunt Groups
  160
  - Activate Hunt Group
    161
  - Hunt Group Line Assignments
    161
  - Hunting Order for Outgoing Calls
    162
  - Hunt Group Busy Overflow for Outgoing Calls
    163
  - Overflow Tone Notification
    163
- Auto Attendants (Menus)
  164
  - Activate Auto Attendant
    165
  - Actions During Auto Attendant Playback
    165
  - Action Performed after Auto Attendant Playback
    167
  - Working with Auto Attendant Messages
    167
    
    Recording a New Message
    167
    
    Loading a Message
    168
    
    Erasing a Message
    168
  - Example Auto Attendant
    169
  - Setting up the Dial-By-Name Directory
    169
  - Setting the PBX Extension Length
    170
- Auto Route Selection
  171
  - Introduction
    171
    
    About Automatic Route Selection
    171
    
    About Toll Restriction
    171
    
    About Leading Digits
    171
    
    About Carrier Codes
    171
    
    ARS and Direct Line Access
    172
    
    ARS and the 3-Way Calling/Conference Service
    172
    
    ARS and Emergency Service Numbers
    172
  - Planning Automatic Route Selection and Toll Restriction
    172
  - Setting up Automatic Route Selection and Toll Restriction
    172
  - Activate Automatic Route Selection
    173
  - Carrier Code Prefixes
    173
  - Emergency Service Numbers
    174
  - Auto Route Selection
    174
  - Restricting Local Extension Access to Specific Hunt Groups
    175
  - Allowing a Local Extension to Bypass ARS and Toll Restriction
    175
  - Regulatory Advisory Notice
    175
- Call Bridge (DISA)
  176
  - Using Call Bridge
    176
  - Activate Account
    176
  - Hunt Group Access
    177
- Auto Call Back
  177
  - Using Auto Call Back
    178
  - Activate Auto Call Back
    179
  - Account Options
    179
  - Recording an Announced Message
    180
- Prompted Call Back
  181
  - Using Prompted Call Back
    181
  - Activate Prompted Call Back
    182
  - Account Options
    182
  - Recording an Announced Message
    183
- File Menu
  184
  - New Template
    184
  - Open > Talkswitch Location
    185
  - Open > Configuration File
    185
  - Save
    186
  - Save to > File
    186
  - Save to > Location
    186
  - Retrieve Settings
    187
  - Close
    187
  - Exit
    187
- Tools Menu
  188
  - Memory Usage
    188
  - Voicemail Manager > Mailbox Status
    188
  - Voicemail Manager > Delete Mailbox Password
    188
  - Voicemail Manager > Reset Mailboxes
    188
  - Firmware Auto Update
    188
    
    Posting Firmware Update Files on Your Server
    189
    
    Configuring Talkswitch Systems
    190
    
    Setting up a TFTP Server
    190
    
    Setting up a Syslog Server
    191
  - Terminal Window (CLI)
    191
  - Syslog Output
    191
  - Call Logging Output (CDR)
    191
  - Defaults > Entire Configuration
    191
  - Defaults > Current Page
    192
  - Check for Updates
    192
  - Update Firmware
    192
  - Reboot Talkswitch
    192
- Options Menu
  193
  - PA Output
    193
  - Transfer Preferences
    194
  - To Local Extension Tab
    194
  - To Remote Extension Tab
    194
  - To Ring Group Tab
    196
  - From Auto Attendant Tab
    196
  - From Home Phone Tab
    197
  - Call Reminders
    197
  - Voip Trunking
    198
  - SIP Server Registration
    198
  - Voip Ports
    198
  - Clock Preferences
    199
  - Internal Calls
    199
  - Call Back
    200
  - Set Date & Time
    200
- Troubleshooting Menu
  200
  - Auto Attendants
    200
  - Extensions > Regular Analog Extensions
    201
  - Extensions > IP Extensions
    202
  - Fax Detection
    203
  - Telephone Lines > Audio
    203
  - Telephone Lines > Detection and Timers
    204
  - Voip
    206
  - Test Firewall
    206
  - Support
    207
Chapter 3: Using Talkswitch

208
- Receiving Calls
  208
  - With the Auto Attendant
    208
  - Without the Auto Attendant
    208
- Using an Analog Extension
  209
  - Making Calls
    209
    
    Placing an Intercom Call
    209
    
    Overhead Paging
    209
    
    Two-Way Paging
    209
    
    One-Way Group Paging
    209
    
    Place Out-Of-Office Calls from a Local Extension
    210
  - Receiving Calls
    210
    
    For Your Local Extension
    210
    
    For any Other Local Extension
    210
    
    For a Specific Local Extension
    210
    
    While You're on a Call
    210
  - Placing Calls on Hold
    211
  - Transferring Calls to an Extension
    211
    
    Unscreened Transfer
    211
    
    Screened Transfer
    211
  - Transferring Calls to an Outside Number
    211
    
    Unscreened Transfer
    212
    
    Screened Transfer
    212
  - Parking and Retrieving Calls
    212
    
    Parking a Call
    212
    
    Retrieving a Parked Call
    212
  - Queuing and Retrieving Callers
    212
    
    Queuing Callers at a Local Extension
    212
    
    Queuing Callers at a Ring Group
    213
  - Using Call Waiting
    213
  - Conference Calling
    214
    
    Two Local Talkswitch Extensions and One Outside Caller
    214
    
    Two Outside Callers and One Local Extension
    214
- Using an IP Extension
  215
  - Making Calls
    215
    
    Placing an Intercom Call
    215
    
    Overhead Paging
    215
    
    Two-Way Paging
    215
    
    One-Way Group Paging
    215
    
    Place Out-Of-Office Calls from a Local Extension
    216
  - Receiving Calls
    216
    
    For Your Local Extension
    216
    
    For any Other Local Extension
    216
    
    For a Specific Local Extension
    216
    
    While You're on a Call
    217
  - Placing Calls on Hold
    217
  - Transferring Calls to an Extension
    217
    
    Unscreened Transfer
    217
    
    Screened Transfer
    217
  - Transferring Calls to an Outside Number
    218
    
    Unscreened Transfer
    218
    
    Screened Transfer
    218
  - Call Park - Parking and Retrieving Callers
    218
    
    Parking a Caller
    218
    
    Retrieving a Parked Call
    218
  - Queuing and Retrieving Callers
    218
  - Using Call Waiting
    219
  - Conference Calling with Talkswitch
    219
    
    Two Talkswitch Local Extensions and One Outside Caller
    219
    
    Two Outside Callers and One Local Extension
    219
- Using Programmable Keys with Talkswitch IP Phones
  220
  - About Programmable Keys
    220
  - TS-9133I Function Keys
    220
  - TS-480I Softkeys
    221
- Using Voip
  222
- Using a Standard Phone Connected in Parallel to Talkswitch
  222
  - Making and Receiving Calls
    222
  - Transferring Calls
    223
- Modems and Telephone Line Access
  223
- Forwarding Calls out of the Office
  223
  - Automatic Call Forwarding
    223
  - Manual Call Forwarding
    224
  - Conditional Call Forwarding
    224
  - Transferring Calls from a Remote Extension
    224
  - Screening Options for Forwarded Calls
    224
- Calls over Voip with IP Extensions and Gateways
  225
  - Making Calls
    225
  - Transferring Calls
    225
- Using the Voicemail System
  225
- Music on Hold
  228
  - Music on Hold and Call Forwarding to Remote Extensions
    228
- Switching Modes
  229
  - Switching Modes Manually
    229
  - Switching Modes Automatically
    229
- Using Call Bridge and Call Back
  229
  - Using Call Bridge
    229
  - Using Call Back
    230
  - Activating Call Back
    230
    
    Using Prompted Call Back Activation
    230
    
    Using Auto Call Back Activation
    231
  - Accepting the Call Back
    231
    
    Directly Answering the Call Back
    231
    
    Using the Announced Message Option
    231
Chapter 4 :Call Detail Record Logging

232
- Introduction
  232
- Enabling Call Detail Record Logging
  232
  - Talkswitch Unit
    233
  - Email Log File
    233
- Retrieving Call Data Records
  233
  - Call Reporting
    233
  - Browser
    233
- Analyzing the Data
  234
Chapter 5: Voip Information

237
- About Voip
  237
  - About SIP Servers
    237
  - Selecting a Location for the SIP Server
    237
- Connecting to a Network
  237
  - Connecting to Local and IP Networks
    238
  - Connecting a Voip Gateway
    238
  - Confirming Network Capacity
    238
- Configuring IP Addresses
  238
- Configuring the Router
  241
  - Configuring the Router Manually
    243
- External IP Extensions
  243
- Talkswitch Voip Network
  245
- Setting up a Talkswitch Profile for the SIP Server
  245
- Setting up a Talkswitch Profile for a SIP Client
  246
- Configuring Voip Numbers for a Talkswitch Voip Network
  247
- Setting up Line Hunt Groups
  248
- Advanced Voip Configuration
  249
- Saving Settings to Talkswitch
  249
- Verifying the Talkswitch Voip Network
  249
- Service Provider Voip Network
  249
- Setting up a Service Provider Profile
  250
- Setting Codec Options
  252
- Configuring Voip Numbers for a Service Provider Voip Network
  253
- Setting up Line Hunt Groups
  254
- Advanced Voip Configuration
  255
  - Setting up Caller ID
    255
  - Reserving Voip Lines
    255
- Saving Settings to Talkswitch
  256
- Verifying Registration
  256
- Faq
  256
- Talkswitch Voip Network Administration Form
  260
Chapter 6: Troubleshooting and Support

261
- Troubleshooting
  261
- Support
  266
Appendix A: Extension Numbers, Functions and Commands

267
Appendix B: Talkswitch and Telephone Company Services

271
- Caller ID
  271
- Distinctive Ring
  271
- Voicemail
  271
- Call Waiting
  272
- 3-Way Calling/Conference
  272
- Transfer and Clear
  272
- Hunt/Rollover
  272
- Other Services
  273
  - Services Using Call Back
    273
  - Services Using Prompted Call Back
    273
  - Services and Systems Using Flash
    273
  - Services Using Ringback Tones
    273
Appendix C: Talkswitch and Power Interruptions

274
Appendix D: Safety and Regulatory Information

275
Appendix E: Talkswitch One-Year Warranty and Return Policy

279
Appendix F: Specifications

281
Appendix G: Copyright and Licensing Notices

284
Appendix H: Home/Office Wiring Guide

287
- Glossary
  294
- Index
  300

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Talkswitch CT.TS005.003904 Manuals

Talkswitch CT.TS005.003904 User Manual (316 pages)

Table of Contents

Chapter 1: Talkswitch Installation

Chapter 2: Talkswitch Configuration

Chapter 3: Using Talkswitch

Chapter 4 :Call Detail Record Logging

Chapter 5: Voip Information

Chapter 6: Troubleshooting and Support

Appendix A: Extension Numbers, Functions and Commands

Appendix B: Talkswitch and Telephone Company Services

Appendix C: Talkswitch and Power Interruptions

Appendix D: Safety and Regulatory Information

Appendix E: Talkswitch One-Year Warranty and Return Policy

Appendix F: Specifications

Appendix G: Copyright and Licensing Notices

Appendix H: Home/Office Wiring Guide

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