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T S - 4 0 0 U S E R G U I D E
PHONE DOESN'T RING
• Verify that the ringer is not turned off. Check the ring volume switch at
the back of the phone phone is idle to turn the ringer on.
• Verify that the line cord is properly connected and that dial tone is
present when going off-hook.
• Verify that the TalkSwitch is properly programmed for your extension's
call handling.
• Verify that Do Not Disturb is disabled for your extension.
NO DIAL TONE
• Verify that the line cord is properly connected.
• Try with a different line cord.
• Test the telephone in a different jack. If it works, then the jack may be
defective or the TalkSwitch may be wired incorrectly.
NO CALLER ID
• Check Caller ID subscription. In order to receive Caller ID for external
calls, you must be subscribed to the Caller ID service from your
telephone service provider.
HANDSET DOESN'T WORK
• Verify that the coiled handset cord jack is fully inserted into the handset.
HEADSET DOESN'T WORK
• Verify that your headset is properly connected.
PROBLEMS DIALING
• Ensure that your setting for direct line access on the phone matches the
setting on the TalkSwitch.
MESSAGE WAITING COUNT DOES NOT WORK
• Verify that your extension is programmed in TalkSwitch as a TS-400.
CAN'T RECEIVE ON-HOOK INTERCOM CALLS
• Verify that your extension is programmed in TalkSwitch as a TS-400.
CAN'T RECEIVE GROUP PAGING
• Verify that your extension is programmed in TalkSwitch as a TS-400.
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W W W.T A L K S W I T C H . CO M
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