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Language
The Language area displays the language loaded into the TalkSwitch system, and allows you to
load and remove language files.
1. To change the language files loaded into the TalkSwitch system, click Edit. The Language
File Management window appears, listing loaded language files.
a) To load a language file, click Add, and then select the language file.
b) To remove a language file, select the language, and then click Remove.
2. Select the default language for prompts heard by callers and users in the Default language
for system prompts to callers list.
Dial 0 routing
The Dial 0 routing area allows you to select how the system will route the call if a user dials 0.
For example, you can configure the system to connect the user to the receptionist at
extension 114.
1. Select the action in the Connect to list. Choices are:
•
perform no action — Does not connect to a resource.
•
go to voicemail — Connects to the selected voicemail.
•
go to local extension — Connects to the selected local extension.
•
go to remote extension — Connects to the selected remote extension.
•
go to ring group — Connects to the selected ring group.
•
play announcement — Plays the selected announcement.
•
go to auto attendant — Connects to the selected auto attendant.
•
queue at ring group — Connects to the call queue of the selected ring group.
•
lookup name directory — Accesses the dial-by-name directory.
•
go to VoIP location — Connects to the selected VoIP number within the TalkSwitch
VoIP network.
2. Select the resource. Depending on the action, resources are voice mailboxes, extensions,
announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network.
T A L K S W I T C H C O N F I G U R A T I O N
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Table of Contents
Troubleshooting
