Talkswitch CT.TS005.003904 User Manual page 166

• go to ring group — Transfers the call to the selected ring group.
• play announcement — Plays the selected announcement.
• go to auto attendant — Routes the call to the selected auto attendant.
• queue at ring group — Transfers the call to the call queue of the selected ring group.
• lookup name directory — Accesses the dial-by-name directory. See Setting up the dial-by-
name directory on page 150.
• perform no action — The option is unused.
• go to VoIP location — Routes the call to the selected VoIP number within the TalkSwitch
VoIP network.
2. Select the Resource. Depending on the action selected in Step 1, resources are voice
mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the
TalkSwitch VoIP network.
3. Select the language in the Language of system prompts list. If the caller selects this option,
they will hear all subsequent prompts in the selected language.
4. Select the action If a fax call is detected. The TalkSwitch system can automatically detect a
fax machine that plays a CNG tone. Choices are:
• go to local extension
• go to remote extension
• perform no action
• hang up
5. Depending on the action selected in Step 4, select the extension the fax machine is
connected to.
6. If the caller dials an option that causes the auto attendant to transfer their call, the system
will play the "One moment please" prompt by default. You can disable the prompt. See From
auto attendant tab on page 177.
a) Choose Options > Transfer Preferences. The Transfer Preferences window appears.
b) Select the From Auto Attendant tab.
c) To disable the prompt, select the Disable playing of transfer prompts check box.
T A L K S W I T C H C O N F I G U R A T I O N 147