Manual Call Forwarding; Conditional Call Forwarding; Transferring Calls From A Remote Extension; Screening Options For Forwarded Calls - Talkswitch CT.TS005.003904 User Manual

Manual call forwarding

If you have answered a call at a local extension, you can forward the call to a remote extension.
1. Put the call on hold at the local extension.
2. Dial the remote extension number (e.g. 211) to which you want the call forwarded.
3. Hang up an analog extension or press Transfer or xfer on an IP extension.
The call is handled according to the call cascade options of that remote extension.

Conditional call forwarding

If the auto attendant answers a call and the caller selects an extension or ring group number
that is busy or is not answered, the auto attendant can forward the call to a remote extension.
Conditional call forwarding is configured in the TalkSwitch software using the call cascade's No
answer or Busy settings for each local extension, remote extension and ring group.

Transferring calls from a remote extension

You can forward calls from a remote extension without using Centrex or 3-way calling services.
Calls can be transferred to any local or remote extension, ring group or voice mailbox. This
feature also applies to VoIP numbers.
1. Press ** to place a call on hold at a remote extension anytime during a conversation. You
hear the same dial tone as at a local extension and have the following three possibilities:
• Press ** to retrieve the call placed on hold.
• Dial any local extension, remote extension, voice mailbox, VoIP location or ring group.
• If the system is configured to perform a blind transfer, the system plays "Call
Transferred — Goodbye." and then hangs up.
• If the system is configured to allow call screening, determine whether the other
person wants the call, and then press **4 to complete the transfer or **5 to cancel
the transfer and return to the caller.

Screening options for forwarded calls

The screening options for call forwarding are configured in the TalkSwitch software using the
Answered tab in the Remote Extensions page.
Forwarding calls with screening
When play accept/reject prompt is configured in the Answered call cascade option in the Remote
Extensions page, TalkSwitch plays a pre-recorded prompt to callers asking them to hold and
then dials your call forwarding number. When you answer the forwarded call, you hear a prompt
saying: "You have a forwarded call. To accept the call, press #. To reject the call, press *." If you
reject the call, it is routed according to the call cascade option specified next to If a call is
rejected from this ext.
When play caller's name first is configured in the Answered call cascade option, TalkSwitch plays
a pre-recorded prompt to callers asking them to record their name at the sound of the tone.
TalkSwitch asks the caller to hold and dials the call forwarding phone number. When you answer
the forwarded call, TalkSwitch plays a pre-recorded prompt saying: "This is call forward, you
have a call from..." and plays the recording of the caller's name. To accept the forwarded call,
press # on your telephone keypad, re-route the call to its call screening call cascade options by
pressing *.
U S I N G T A L K S W I T C H 205