Scheduling; Modes - Talkswitch CT.TS005.003904 User Manual

SCHEDULING

A mode is a period of time when the TalkSwitch system uses a particular call handling setup for
incoming calls. Mode 1 is typically office hours, and Mode 2 is typically evening and weekend
hours. Holiday Mode is when your office is closed for a statutory holiday or shutdown.
The TalkSwitch system can use a different call handling setup for each mode, and can
automatically change mode with the time of day, day of week and on holidays. This way it can
handle calls in different ways according to a schedule.
The Scheduling page allows you to set up Mode 1, Mode 2 and Holiday Mode. You can also adjust
the time and date, and can switch modes manually.
Ensure the TalkSwitch management software is closed during automatic mode switching, or if
an administrator is manually switching modes using a phone. In these cases the mode cannot
switch while the TalkSwitch management software is open.
Note that the mode can switch while the TalkSwitch management software is open, if the user
is manually switching modes using the software, as described later.
1. Select the Scheduling page.

Modes

The Modes area allows you to enable, name and switch modes, and displays the current mode.
1. Enter the Mode 1 label and the Mode 2 label. Note that Mode 1 and Mode 2 are always
available, so you cannot disable the Enable Mode 1 and Enable Mode 2 check boxes.
2. Set up Holiday Mode to handle incoming calls differently during a holiday:
a) Select the Enable holiday mode check box to enable Holiday Mode. The window enables
the Settings button.
T A L K S W I T C H C O N F I G U R A T I O N 29