Transfer Settings; Deleting A Music On Hold File; Playing Music On Hold On The Pa System; Email Service - Talkswitch CT.TS005.003904 User Manual

Transfer settings

The Transfer Settings area allows you to select the sound to play while the caller is being
transferred from an auto attendant or to another extension.
1. Select the sound to play while the caller is being transferred. Choices are:
• Music — Plays music on hold as configured in the On-Hold Settings area.
• Ringback — Plays the ringback tone, which is the normal sound heard when the other
person's phone is ringing.

Deleting a music on hold file

You can delete a music on hold file. This may be required if you need more space for voicemail
messages. In this case you can use an external audio source for music on hold, or you can
upgrade the memory capacity of the TalkSwitch units. See Increasing memory capacity on
page 19.
1. Click Delete Wav File. The system deletes the .wav file from the TalkSwitch unit(s).

Playing music on hold on the PA system

You can play music on hold through the PA jack.
1. Dial *80 to play or stop playing music on hold through the PA jack.
If music on hold is playing through the PA jack, and a user dials *0 to make an overhead page,
the overhead page will interrupt the music on hold. However, if the PA jack is configured for
voicemail screening, and music on hold is playing, voicemail screening will not interrupt the
music on hold. See PA Output on page 174.

EMAIL SERVICE

The TalkSwitch system can send an e-mail if a voicemail message has been left in a mailbox. The
e-mail includes the caller ID, and can include the voicemail message as an attachment.
The e-mail can optionally include links to delete or save the voicemail message. If you delete the
voicemail message, it will be removed from the TalkSwitch system. If you save the voicemail
message, the system will change its status from "new" to "saved". A voicemail message that is
saved will no longer activate the new message indicator on the user's extension.
The system can send notification to up to four e-mail addresses per mailbox. For example, if a
caller leaves a message in the general mailbox for the sales group, the system can send an e-mail
to four members of the sales group.
An e-mail address can be assigned to multiple mailboxes. For example, the system can send e-
mails to a user if callers leave messages in the user's local extension mailbox, remote extension
mailbox or a general mailbox.
The Email Service page allows you to maintain e-mail addresses, set up the e-mail server
parameters, and test the e-mail server.
T A L K S W I T C H C O N F I G U R A T I O N 40