Caller Id Settings; About Call Cascades; How Call Cascades Work - Talkswitch CT.TS005.003904 User Manual

Caller ID settings

The Caller ID Settings area allows you to select the phone number that will appear on the other
phone when the local extension is used to make a VoIP call.
1. Click Additional Settings. The Additional Settings window appears.
2. Select the Caller ID Settings tab.
3. Set the Phone number used for TalkSwitch VoIP caller ID list to the phone number that should
be displayed during a call on the TalkSwitch VoIP network.
4. Set each Caller ID used for service provider list to the phone number that should be displayed
during a call through the VoIP service provider.
Choices include Default VoIP number, and the VoIP numbers set up in the VoIP Numbers page. If
Default VoIP number is selected, the phone number associated with the VoIP line is used. This
selection makes the most sense if your VoIP numbers have been configured to handle all
inbound calls the same way.
See VoIP caller ID on page 52 to select the name that will appear on the other phone.

About call cascades

The Call Handling area allows you to set up call cascades for the local extension. A call cascade
routes an incoming call, depending upon whether the local extension is busy, unanswered,
answered, or in Do Not Disturb mode. You can set up different call cascades for Mode 1 and Mode
2. When the system is in Holiday Mode, all the local extensions will either use their Mode 1 call
cascades or their Mode 2 call cascades.
For example, if a call reaches your desk and you are away, the call can be transferred to another
local extension. If that extension is not answered, the call can be routed to your cell phone. If
you do not answer your cell phone, the call can be transferred to your voice mailbox.
Note that the system can be configured to ignore the call cascade for an unanswered intercom
call, or for an unanswered transferred call.

How call cascades work

A call interacts with an extension's call cascade in three phases: the call enters the call cascade,
is routed by the call cascade, and then exits the call cascade.
T A L K S W I T C H C O N F I G U R A T I O N 66