Adding Other Ip Phones; Remote Extensions - Talkswitch CT.TS005.003904 User Manual

ADDING OTHER IP PHONES

Other IP phones with the G.711 codec may work with TalkSwitch but not all features may be
supported. We strongly recommend you use only the IP phones supported by TalkSwitch.
If you connect an unsupported IP phone, select Other IP phone as the Type of phone. As
TalkSwitch cannot enable features, or customizations of these phones, further configuration will
be limited to the programmable options on the IP phone itself.
Refer to the specific IP phone user guide's details for information on configuration.

REMOTE EXTENSIONS

A remote extension reaches an external phone by automatically selecting a line from a hunt
group and dialing the phone number. For example, a remote extension could reach an employee's
cell phone or home phone, or a phone at a branch office.
A caller can connect to a remote extension through the auto attendant, or can be transferred to
a remote extension by a call cascade. A user at a local extension can manually transfer a caller
to a remote extension, or can dial a remote extension directly. If the remote extension is busy or
unanswered, the system can route the call using the remote extension's call cascade.
For example, a caller reaches the auto attendant and dials a local extension. The user is not
there, so the call is unanswered. The call cascade of the local extension can be configured to
transfer unanswered calls to a remote extension. The remote extension can be configured to dial
the user's cellular phone. This way the user is available outside the office.
There are three ways the TalkSwitch system can transfer calls to a remote extension:
• If the telephone line has the Transfer and Clear service available and activated, the
TalkSwitch system can use the transfer and clear feature. When an outside caller is being
routed to a remote extension, the TalkSwitch system directs the telephone company to put
the caller on hold. It then uses the same line to reach the remote extension. The telephone
company connects the outside caller to the remote extension, and then frees the line.
• If the telephone line has the 3-Way Calling/Conference service available and activated, the
TalkSwitch system can use the same line connect feature. When an outside caller is being
routed to a remote extension, the TalkSwitch system directs the telephone company to put
the caller on hold. It then uses the same line to reach the remote extension. The telephone
company connects the outside caller to the remote extension, but the line to the TalkSwitch
unit remains occupied until the call is complete.
• If the telephone line doesn't have these services, and an outside caller is being routed to a
remote extension, the TalkSwitch system puts the caller on hold. It then uses a second line
to reach the remote extension. Both lines remain occupied until the call is complete.
T A L K S W I T C H C O N F I G U R A T I O N 110