Call Waiting; 3-Way Calling/Conference; Transfer And Clear; Hunt/Rollover - Talkswitch CT.TS005.003904 User Manual

CALL WAITING

The Call Waiting service beeps when you have another call waiting to be answered.
To talk to the other caller when you hear a call waiting beep, press the Flash button twice. To
return to the other caller, press the Flash button twice again.
The Call Waiting service is not recommended, since TalkSwitch cannot answer the second call
while the first call is already being routed by the auto attendant. You may want to consider
adding the Hunt/Rollover service to your lines instead.

3-WAY CALLING/CONFERENCE

The 3-Way Calling/Conference service allows you to add a third party to a call already in
progress. It permits the Same Line Connect feature to be used with call forwarding, call back and
call bridge (DISA), whether you have one or more telephone lines. With Same Line Connect,
TalkSwitch can use the same telephone line to connect a second external caller.
If you are having difficulties with line volume levels when you forward calls to remote
extensions or when you are using call bridge, forward calls using 3-Way Calling/Conference.
The 3-Way Calling/Conference service is not recommended with automatic route selection (ARS)
or toll restriction. The TalkSwitch unit cannot route or block calls established through 3-Way
Calling/Conference.

TRANSFER AND CLEAR

The Transfer and Clear service allows you to add a third party to a call already in progress.
Transfer and Clear is similar to 3-Way Calling/Conference, but allows the two external parties to
remain in conversation after you hang up. Transfer and Clear is also known as FeatureLine or
Centrex/Plexar.
If you have the Transfer and Clear service, you must enable the Transfer and Clear feature. Select
the Clear telephone line after call transferred check box in the To Remote Extensions tab of the
Transfer Preferences window. You must also select the Transfer and clear check box in the
Telephone Lines page.
With Transfer and Clear, the TalkSwitch unit can release the telephone line after transferring a
call to a remote extension. Otherwise the telephone line will remain occupied while the caller is
connected to the remote extension.
If you don't have the service but enable the feature, the caller will be disconnected when the
unit attempts to forward their call to the remote extension.
The Transfer and Clear service may require the remote extension to be answered before it can
transfer the call and clear the line. If so, select one of the screening options in the call cascade
of the remote extension. See Remote Extensions on page 110.

HUNT/ROLLOVER

The Hunt/Rollover service hunts across a set of telephone lines to find a free line for an
incoming call. Two or more lines are required. This allows an organization with multiple
telephone lines to publish one phone number. Hunt/Rollover is also known as Hunt Group, Busy
Rollover, Hunting Facility, or Call Forward On Busy.
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