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Talkswitch CT.TS005.003904 User Manual

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T A L K S W I T C H U S E R G U I D E
TALKSWITCH
RELEASE 6.11
C T.T S 0 0 5 . 0 0 3 9 0 4
F o r u s e i n
N o r t h A m e r i c a
A N S W E R S W I T H I N T E L L I G E N C E
®

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Summary of Contents for Talkswitch CT.TS005.003904

  • Page 1 T A L K S W I T C H U S E R G U I D E TALKSWITCH RELEASE 6.11 C T.T S 0 0 5 . 0 0 3 9 0 4 F o r u s e i n...
  • Page 2 Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, or translated to another language, for any purpose other than the licensee’s personal use and, as specifically allowed in the licensing...

  • Page 3: Table Of Contents

    Upgrading the TalkSwitch software and firmware ........
  • Page 4 Connecting TalkSwitch units to a LAN ........
  • Page 5 TalkSwitch TS-9112i, TS-9133i or TS-480i ........
  • Page 6 Connecting the TalkSwitch IP phone to the network ....... . .
  • Page 7 Adding the extension to the TalkSwitch system ........
  • Page 8 TalkSwitch profile ........
  • Page 9 Open > TalkSwitch Location ........
  • Page 10 Configuring TalkSwitch systems ........
  • Page 11 Using a standard phone connected in parallel to TalkSwitch .......
  • Page 12 Starting the TalkSwitch management software ........
  • Page 13 I am not able to retrieve settings from TalkSwitch....... .
  • Page 14 Appendix E: TalkSwitch One-Year Warranty and Return Policy ....... . .

  • Page 15: Preface

    This preface contains important information to help you minimize your installation effort and to get the most out of the features and the flexibility of your TalkSwitch system. We strive to make your experience with installation and configuration the most rewarding possible.

  • Page 16: What You Should Know

    WHAT YOU SHOULD KNOW While TalkSwitch is customer installable, certain skills are required if you need to route cables or to configure a network. The following points will help you determine the required skills: • Configuring the TalkSwitch system using the TalkSwitch management software can be performed by anyone with basic computer skills once the system is physically installed with proper networking equipment configurations (if two or more units are networked on a LAN).

  • Page 17: Important Information

    Do not expose the TalkSwitch to any liquids; that can pose a risk of electrical shock. Power and lightning surge protection Surge protection devices are recommended to protect TalkSwitch in areas subject to lightning or power surges.

  • Page 18: Call Redirection And Service Provider Billing Advisory

    Where to go for further information The guides listed below and other guides can be found on the TalkSwitch software CD, in the TalkSwitch folder in the Windows Start menu once the software has been installed, and in the support section of our website at http://global.talkswitch.com.

  • Page 19: Guide Conventions

    GUIDE CONVENTIONS The TalkSwitch User Guide uses the following text elements and icons as visual aids, making the manual more accessible. Text elements Italic Italicized text highlights labels within windows, references within the document, and references to other TalkSwitch documents.

  • Page 20: Chapter 1: Talkswitch Installation

    CD and documentation comes with every unit. Refer to the TalkSwitch Start Guide included with the unit to verify you have everything you need. The package for VoIP-enabled units also contains a VoIP Network Configuration Guide.

  • Page 21: Unit Front Panel

    This indicator is disabled by default, but can be enabled. TalkSwitch models with eight telephone lines do not have lights for Lines 5 to 8. What the flashing lights mean The TalkSwitch unit flashes the lights on the front panel in different patterns to show diagnostic states.

  • Page 22: Line 1 And 3 Lights, Then Line 2 And 4 Lights Flashing Alternately

    Line 1 and 3 lights, then Line 2 and 4 lights flashing alternately The firmware and prompts have been updated, and the TalkSwitch unit needs to reboot. 1. Choose Tools > Reboot TalkSwitch or, on the front panel, turn the power button off and back on.

  • Page 23: Unit Back Panel

    Figure 5: TalkSwitch 840vs, 844vs and 848vs The PF box between E4 and L1 represents power failure support. In the event of a power failure or loss of power to TalkSwitch, extension jack E4 is able to receive and make calls on Line 1.

  • Page 24: Installing The Talkswitch Management Software

    1. If the TalkSwitch unit is connected to a USB cable, disconnect the cable. 2. Turn on your computer and insert the TalkSwitch CD into your CD drive. The install program starts automatically. 3. Click NEXT and follow the instructions.

  • Page 25: Upgrading The Talkswitch Software And Firmware

    1. Click Start > Programs > TalkSwitch 6.11 > TalkSwitch Auto Update. If your TalkSwitch management software is due for an update, a window informs you of the status of your software version. If you need an update, you have the option to download the update.

  • Page 26: Step 1 - Check Current Version

    TalkSwitch directory after running the install program. Step 3 — Updating the firmware The last step is to update the firmware. Make sure your TalkSwitch is connected to your PC. 1. Open the TalkSwitch management software. 2. Choose Tools > Update Firmware.

  • Page 27: Initial Configuration

    C:\Program Files\TalkSwitch\TalkSwitch Configuration 6.11. INITIAL CONFIGURATION Once your software is installed and your TalkSwitch is connected directly to a PC or via a switch/ hub to the LAN, you can customize the TalkSwitch system with the TalkSwitch management software.

  • Page 28: Select Location For Installation

    SELECT LOCATION FOR INSTALLATION Select a suitable location for installation of TalkSwitch. TalkSwitch can be installed on a desktop or mounted on a wall. It can be installed in a office or communications or utility room. Choose a location that meets the following requirements: •...

  • Page 29: Connect Talkswitch To A Network Or A Pc

    1. Connect the cable to a USB port on your PC and to the USB port on the back of TalkSwitch. T A L K S W I T C H I N S T A L L A T I O N...

  • Page 30: Internet Connection

    Connect a standard phone that does not require external power to extension jack E4 to ensure communications during a power failure. In the event of a power failure or loss of power to TalkSwitch, the phone on extension jack E4 is able to receive and make calls on line L1. Connecting a single-line analog phone This is the basic, simple set-up.

  • Page 31: Connecting A Two-Line Analog Phone

    Figure 8: Single-line phones Connecting a two-line analog phone You can plug a two-line phone into two extension jacks of the TalkSwitch unit. You can then configure each telephone line to ring a specific extension. For example, line 1 can ring extension 111, which will show Line 1 as active.

  • Page 32: Connecting An Ip Phone

    A modem connected to a TalkSwitch unit operates at up to 28 kbps. If you don’t want to change your dial-up settings for the modem, enable Direct Line Access for the extension associated to the modem.

  • Page 33: Connecting A Fax Machine

    Connecting a fax machine If you are connecting a fax machine to a TalkSwitch unit, plug it into an extension jack. TalkSwitch provides you with three options to configure your fax machine. Choose the best option for your office. Option 1 — Dedicated fax line You may already have an incoming dedicated fax line.

  • Page 34: Option 3 - Automatic Fax Detection Via The Auto Attendant

    The PA jack can be connected to a PA system for overhead paging, screening voicemail and playing music on hold. The PA jack requires a 1/8" (3.5 mm) mono phono connector. If your system has multiple TalkSwitch units, use a splitter to connect each TalkSwitch unit to the PA system.

  • Page 35: Internal Audio File

    Internal audio file You can load an audio .wav file into the TalkSwitch unit. If you have more than one unit connected by LAN, the .wav file is automatically copied to each unit.

  • Page 36: Power Up All The Talkswitch Units

    It is important that you place the IP extensions on the same subnet as TalkSwitch. For example, if your TalkSwitch unit has the IP address 192.168.1.200, your IP extensions should use IP addresses in the range 192.168.1.xxx that do not conflict with other IP addresses.

  • Page 37: Keep Track Of The Lines And Extensions

    ID. It simplifies matters when you need to add or remove extensions and lines. Optimizing the system for networked use TalkSwitch units have been designed to operate optimally when in a networked state. Below are a few items that have been designed for better network use.

  • Page 38: Special Considerations When Connecting Multiple Units To A Lan

    Special considerations when connecting multiple units to a LAN Multiple TalkSwitch units on a LAN will function as a single phone system. Some features are expanded as you add units, and other features are not. As you add more units, the number of telephone lines, local extensions, VoIP lines, remote extensions and voice mailboxes will increase.

  • Page 39: Upgrading Talkswitch Units

    VoIP, as well as adding telephone lines and extension jacks. The upgrade kit consists of a top board you add to your existing TalkSwitch unit, as well as a guide containing detailed, step-by-step instructions for the upgrade procedure.

  • Page 40: Enabling Licensed Add-Ons

    CONNECTING A TALKSWITCH UNIT TO A PBX Connecting a TalkSwitch unit to a PBX allows the TalkSwitch unit to answer calls with an auto attendant. The caller can dial 7 followed by an extension number to reach an extension on the PBX.

  • Page 41: Chapter 2: Talkswitch Configuration

    Ch ap te r 2 : Ta lk Sw itch Co n fi g u ra ti o n TA LKSW ITCH CO NFIGURATION INTRODUCTION This chapter contains detailed information about all the features in the TalkSwitch management software, with step-by-step instructions on how to customize these features to best suit your needs.
  • Page 42 Click Connect to Different System. The Connect Via IP window appears. b) Enter the URL / IP address and Port of the TalkSwitch unit, and then click OK. This is the public IP address or FQDN of the TalkSwitch system. The software loads the configuration from the TalkSwitch unit, and the About page appears.
  • Page 43 8. To open a configuration file: a) Click Open a Configuration File or Template. The Open File or Template window appears. b) Click Open a File. The Configuration File window appears. c) Browse to the .tsd file, and then click Open. The software opens the configuration file. T A L K S W I T C H C O N F I G U R A T I O N...

  • Page 44: About

    See System time on page 31. • The current mode. A mode is a period of time when the TalkSwitch system uses a particular call handling setup for incoming calls. Mode 1 is typically office hours, and Mode 2 is typically evening and weekend hours.
  • Page 45 IP address, model number, firmware version, and length of operation for each TalkSwitch unit. To identify a TalkSwitch unit, click the Identify button. The Identify button will change to a Stop button. All the lights on the front panel will start flashing. Click the Stop button to end the flashing.

  • Page 46: Administration

    CAUTION: Use a system password, otherwise the system will be vulnerable to configuration changes, misuse and/or lock-out by callers or users. If the router has port 9393 mapped to the TalkSwitch unit for remote configuration, the system will also be vulnerable to anyone on the Internet.

  • Page 47: Language

    Language The Language area displays the language loaded into the TalkSwitch system, and allows you to load and remove language files. 1. To change the language files loaded into the TalkSwitch system, click Edit. The Language File Management window appears, listing loaded language files.

  • Page 48: Scheduling

    SCHEDULING A mode is a period of time when the TalkSwitch system uses a particular call handling setup for incoming calls. Mode 1 is typically office hours, and Mode 2 is typically evening and weekend hours. Holiday Mode is when your office is closed for a statutory holiday or shutdown.

  • Page 49: Change Mode

    b) Enter the Holiday Mode label. c) Click Settings. The Holiday Settings window appears. The calendar shows the current date in green. d) Select your country in the Populate calendar with holidays observed in list, and then click Populate. The calendar will show your country’s statutory holidays in grey. e) Using the calendar, select the month and then click the date of the holiday.

  • Page 50: Scheduling

    NTP server programmed into the TalkSwitch system. NOTE: You can configure the TalkSwitch system to get the time and date (but not the year or time zone) from caller ID. See Clock Preferences on page 180.

  • Page 51: Date & Time

    1. Click Adjust. You can also choose Options > Set Date & Time. The TalkSwitch Date and Time Properties window appears. Date & time The Date & Time area allows you to set the date and time programmed into the TalkSwitch system.

  • Page 52: Ntp Server

    NTP server The NTP Server area allows you to set the NTP (Network Time Protocol) server for the TalkSwitch system. It provides the same time to the TalkSwitch units and to the external IP extensions. 1. Select the NTP Server tab.

  • Page 53: Ip Configuration

    IP addresses. If so, enter the following IP addresses from your LAN administrator: a) Enter a static IP address for each TalkSwitch unit in the Unit IP address boxes. b) Enter the Subnet mask for the LAN. This address determines the subnet the unit IP addresses belong to.

  • Page 54: Talkswitch Proxy

    2. Select the TalkSwitch unit. Public IP address The Public IP address section allows you to set up Internet parameters so the TalkSwitch system can communicate with other locations over the Internet. 1. Set the Type of public address. Choices are: •...

  • Page 55: Router Port Forwarding

    Leave the Fully qualified domain name box blank. If the TalkSwitch unit is not behind a router, or if a private virtual network is used, the public IP address should be set to the local IP address of the TalkSwitch unit acting as local proxy.

  • Page 56: Configuring The Router Manually

    1. Open the router configuration and navigate to the screen used to set up port forwarding. See your router documentation. 2. Map port 5060 (Type: UDP) to the TalkSwitch unit acting as local proxy. Port 5060 is the default port for forwarding SIP signaling data to the TalkSwitch system.

  • Page 57: On-Hold/Ringback

    If required, you can map different ports. In this case enter the first port in the Starting RTP port box of the VoIP Settings window. 4. If you are setting up external IP extensions, map port 69 (Type: UDP) to the TalkSwitch unit acting as local proxy. Port 69 allows the TalkSwitch system to configure external IP extensions.

  • Page 58: On-Hold Settings

    Click Browse to select a .wav file, and then click Select Wav File. The system will load the .wav file into the TalkSwitch unit(s), and will display the file size and date loaded. 3. Adjust the volume of music on hold.

  • Page 59: Transfer Settings

    See PA Output on page 174. EMAIL SERVICE The TalkSwitch system can send an e-mail if a voicemail message has been left in a mailbox. The e-mail includes the caller ID, and can include the voicemail message as an attachment.

  • Page 60: Email Notification Settings

    4. Select the Notification option. Choices include: • Include voice message as attachment — Attaches the voicemail message to the e-mail as a .wav file. From: TalkSwitch Voicemail Sent: April 18, 2008 2:53:30 PM Subject: From: ext 112 Attachments: voice_message_111.wav (68 KB)
  • Page 61 TalkSwitch Voicemail Management Save message Delete message ____________ ______________ Note: It may take up to 2 minutes for the message to be saved/ deleted from your mailbox. • Email notification only (full length) — Does not attach the voicemail message to the e- mail, but includes full details about the contents of the voice mailbox.

  • Page 62: Import An Email List

    The e-mail notification can only include the links if the voicemail message is attached. Deleting the voicemail message will remove it from the TalkSwitch unit. Saving the voicemail message will change its status from “new” to “saved”. A voicemail message that is saved will no longer activate the new message indicator on the user’s extension.

  • Page 63: Outgoing Server Authentication

    5. Enter the name of the Incoming mail server (POP3). The name will automatically appear in the My Outgoing Server (SMTP) Requires Authentication area. 6. To configure authentication, server port numbers and how often the TalkSwitch unit should check the POP3 server, click More Settings. The Internet email settings window appears.

  • Page 64: Outgoing Server Port Numbers

    The incoming server is also referred to as the POP3 server. 1. Select the Email request interval, ranging from 1 minute to 30 minutes. 2. To delete e-mail messages that aren’t from TalkSwitch users (i.e. spam), select the Delete any unrecognized inbound emails check box.

  • Page 65: Testing The E-Mail Server Settings

    3. Enter an e-mail address in the Test email address box, and then click Start. The following window shows a successful result, with each task completed. If a task fails, the TalkSwitch system is not able to send e-mail messages. Adjust the e-mail server parameters accordingly: •...

  • Page 66: Managing Voicemail Messages

    3. To delete the voicemail message, the recipient clicks Delete message. The e-mail program creates a new e-mail message with the To and Subject fields completed. The recipient sends this e-mail message. Upon receiving the e-mail message, the TalkSwitch unit will delete the voicemail message.

  • Page 67: Voip Configuration

    Setting up a TalkSwitch profile You can set up a TalkSwitch profile for the SIP server or for a SIP client. The TalkSwitch profile contains registration details and authentication information. The information is from the TalkSwitch unit acting as the SIP server for a TalkSwitch VoIP network.

  • Page 68: Setting Up A Service Provider Profile

    A service provider profile contains the registration details of the service provider’s SIP server. If you are using a TalkSwitch-certified VoIP service provider, visit the support section at http:// global.talkswitch.com to access the service configuration guide for your VoIP service provider.

  • Page 69: Service Provider Profile

    If the SIP server is at this location, the Registration Details area allows you to indicate this location has the SIP server. 1. Select the This TalkSwitch location is the proxy/registrar check box. The page enables the Registrar authentication list and the View Registrar Entries button.

  • Page 70: Talkswitch Sip Client Profile

    If the SIP server is at another location, the Registration Details area allows you to enter the Proxy/registrar server name. 1. Leave the This TalkSwitch location is the proxy/registrar check box cleared. The page disables the Registrar authentication list and the View Registrar Entries button.

  • Page 71: Authentication

    The VoIP Caller ID area allows you to set up the source for the caller ID name for outbound VoIP calls. The same setting is used for the TalkSwitch profile and all service provider profiles. Extension names are used by default.

  • Page 72: Reserving Voip Lines

    2. Set the External IP extension calls list to the number of VoIP lines to reserve for external IP extensions. 3. Set the TalkSwitch VoIP network calls list to the number of VoIP lines to reserve for the TalkSwitch VoIP network.

  • Page 73: Viewing Registrar Entries

    Viewing registrar entries If you are configuring the TalkSwitch profile for the SIP server, the window enables the View Registrar Entries button. Clicking the button shows the Registrar Entries window with a list of the VoIP numbers, their IP addresses and port numbers, and the number of seconds until their registrations with the SIP server will expire.

  • Page 74: Viewing Registration Status

    Clicking the View All Registrations button shows a window with a list of VoIP numbers, their registration status, and the number of seconds until their registrations with the SIP server will expire. This confirms the TalkSwitch system is registered with a SIP server. 1. Click View All Registrations. The Registration status window appears.

  • Page 75: Setting Codec Options

    A codec is a method of compressing and decompressing audio signals for communication across a network. TalkSwitch supports the G.729, G.726 and G.711 (µ-law or A-law) codecs for VoIP calls. If your service provider or equipment requires specific codecs for VoIP or Fax over IP calls, you can restrict TalkSwitch to use the required codec.

  • Page 76: Licensed Add-Ons

    Attendant Console allows users to monitor telephone lines, VoIP lines and extensions, and to perform call handling on a PC. Call Reporting polls the call detail record (CDR) output from the TalkSwitch unit, and writes the information to a database file. It then reads the database file, and generates reports.

  • Page 77: Local Extensions/Fax

    An IP extension can be internal or external. An internal IP extension is an IP phone connected through the LAN to the TalkSwitch unit. An external IP extension is an IP phone located outside the office. It is connected to the TalkSwitch system through the Internet. External IP extensions require a VoIP-enabled TalkSwitch unit.

  • Page 78: Activate Extension

    The Activate Extension area allows you to enter information about the user and the extension. If you connected a TalkSwitch TS-9112i, TS-9133i or TS-480i IP phone to the LAN and used it to select an extension number, the Extension type and Type of phone for that extension will be complete.

  • Page 79: Ip Extension Details

    IP phone. Status will change to Registered, and the IP address of the phone will appear. If you connected a TalkSwitch TS-9112i, TS-9133i or TS-480i IP phone to the LAN and used it to select an extension number, the Location and MAC address for that extension will be complete.

  • Page 80: Talkswitch Ts-9112I, Ts-9133I Or Ts-480I

    Select an available IP phone for the extension, and then click Select. 2. If the Type of phone is TalkSwitch TS-9133i or TS-480i, click Configure Keys to set up the programmable keys. See Programming TS-9133i function keys on page 86 or Programming TS- 480i softkeys on page 87.

  • Page 81: Polycom Or Grandstream

    1. Enter the Username and Password. The default settings are user[extension number] and pass[extension number]. These are used to manage calls between TalkSwitch and the IP extension and must match the username and password of the IP phone. Change only if required.

  • Page 82: Hotline Access

    2. Select the Direct Line Access tab. 3. Select the Use direct line access on check box. The window enables the list of line hunt groups. 4. Select the hunt group. Note: When using direct line access, you hear the telephone company dial tone when you pick up the handset.
  • Page 83 — Connects to the selected auto attendant. • go to VoIP location — Connects to the selected VoIP number within the TalkSwitch VoIP network. 4. Select the resource. Depending on the action, resources are voice mailboxes, extensions, auto attendants, or VoIP numbers within the TalkSwitch VoIP network.

  • Page 84: Hunt Group Permissions

    The user dials Flash, remote extension, and then Flash 4. The telephone company puts the caller on hold, and the TalkSwitch system uses the same telephone line to try the remote extension.

  • Page 85: Caller Id Settings

    1. Click Additional Settings. The Additional Settings window appears. 2. Select the Caller ID Settings tab. 3. Set the Phone number used for TalkSwitch VoIP caller ID list to the phone number that should be displayed during a call on the TalkSwitch VoIP network.

  • Page 86: Entering The Call Cascade

    • Attempt to transfer the call to a VoIP number within the TalkSwitch VoIP network. • Transfer the call to a voice mailbox, allowing the caller to leave a message. The call can be transferred to a local extension, remote extension or general voice mailbox.

  • Page 87: Setting Up A Call Cascade

    Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network. c) If you selected queue at extension, the caller will hear a prompt each time the reminder timer expires.
  • Page 88 VoIP location c) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network. 5. If you selected an extension in the second alternative, set up the third alternative.

  • Page 89: No Answer Call Cascade

    VoIP location c) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network. 4. If you selected an extension in the first alternative, set up the second alternative.

  • Page 90: Answered Call Cascade

    VoIP location c) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network. 5. If you selected an extension in the second alternative, set up the third alternative.
  • Page 91 VoIP location b) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network. 5. If you selected an extension in the first alternative, set up the second alternative.

  • Page 92: Do Not Disturb Cascade

    VoIP location b) Select the resource. Depending on the action, resources are voice mailboxes, extensions, announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network. 4. If you selected an extension in the first alternative, set up the second alternative.

  • Page 93: Setting Do Not Disturb Mode

    The administrator can enable or disable Do Not Disturb mode for a local extension by phone. 1. Pick up a local extension, or remotely call the TalkSwitch system. 2. Enter command mode by either pressing # on an analog extension phone, or *55# on an IP phone.

  • Page 94: Ignoring Call Cascades For Calls Transferred From Local Extensions

    • If the extension is not answered, it will continue to ring. • If a local extension has call screening enabled, the caller won’t be prompted for their name. However, if a remote extension or ring group has call screening enabled, call screening will occur.

  • Page 95: Voicemail Tab

    The recording time for internal music on hold, voicemail, and the auto attendants is shared on the TalkSwitch unit. You can expand the built-in memory using memory cards. Note that the system allows up to 99 voicemail messages per mailbox. Once a mailbox fills up, callers won’t be able to leave voicemail messages for that user.

  • Page 96: Mailbox Greeting

    3. To configure the voice mailbox as a mailbox, leave the Play announcement only check box cleared. The TalkSwitch unit activates the greeting and the mailbox, and enables all the controls on the page. The caller will hear a greeting, and will be able to leave a message in the mailbox.

  • Page 97: Notification Settings

    Notification settings The Notification Settings area allows you to set up voicemail notification, which tells the user if a caller leaves a message. The TalkSwitch system can: • Notify up to four users by e-mail, with the voicemail message included as an attachment.

  • Page 98: Setting Up Notification By Phone

    Select the second option to have TalkSwitch repeat notification until the user either dials * to skip the message, or dials # to play the message. TalkSwitch will only consider notification to be successful once the user acknowledges notification by dialing a key.

  • Page 99: Setting Up Notification By Pager

    1. Click Configure Notification Options. The Configure Notification Options window appears. 2. Select the hunt group the TalkSwitch system will use to phone or page the user. 3. Select the number of times the TalkSwitch system will ring the number before aborting each attempt, ranging from 1 time to 10 times.

  • Page 100: Voicemail Screening

    1. Select the Message Waiting Light tab. 2. Click the Edit button. The Message Waiting Indication window appears. 3. Select the extensions. Voicemail screening The system can be configured to perform voicemail screening in addition to overhead paging. In this case it will route audio to the PA jack when a caller leaves a voicemail message or a user accesses a voice mailbox.

  • Page 101: Adding Ip Phones

    TalkSwitch TS-850i IP phones on page 90 for instructions on adding the TS-850i. To add a TalkSwitch IP phone within your office, connect the phone to the network and follow the prompts on the phone to set the extension number. The phone will work right away. Later you can complete the configuration in the TalkSwitch management software.

  • Page 102: Adding The Extension To The Talkswitch System

    If the phone is connected to the same network as the TalkSwitch system, and an extension has been configured with the phone’s MAC address, the system will automatically register and configure the phone. When complete, the phone will display the extension name and extension number.

  • Page 103: Activate Extension Area

    Activate extension area If you connected a TalkSwitch TS-9112i, TS-9133i or TS-480i IP phone to the LAN and used it to select an extension number, the Extension type and Type of phone will be selected. In this case, you will enter the First name and Last name, and will select the System prompt language.
  • Page 104 This is required if you are setting up an external IP extension. The MAC Address is a 12-digit alphanumeric string located in the barcode on the box the phone came in. It allows the TalkSwitch unit to connect to the IP phone and automatically configure it.

  • Page 105: Programming Ts-9133I Function Keys

    Programming TS-9133i function keys The TS-9133i has seven programmable function keys. The keys allow the user to access TalkSwitch features, and to monitor and engage lines, extensions and queued calls (i.e. line appearance). Note that the keys cannot be programmed if the extension has hot line access enabled. In this case, pressing the top function key of the TS-9133i connects to the resource.

  • Page 106: Programming Ts-480I Softkeys

    If the Overhead Page key is not programmed, press *0#. Programming TS-480i softkeys The TS-480i has 14 programmable softkeys. The keys allow the user to access TalkSwitch features, and to monitor and engage lines, extensions and queued calls (i.e. line appearance).
  • Page 107 Icom key. You can also press *84, dial the extension, and then press #. The Intercom function can only page TalkSwitch phones. T A L K S W I T C H C O N F I G U R A T I O N...

  • Page 108: Saving A Key Assignment Template

    1. Ensure your TalkSwitch system is connected to a network. See Connecting to a network on page 218. 2. Ensure that you have set up a public IP address for the TalkSwitch system. See Public IP address on page 35.

  • Page 109: If Registration Does Not Work

    Show. 6. Select All Defaults, and then press Enter or Show. 7. If setting up an external IP extension, follow the steps in Programming the TalkSwitch IP phone as an external IP extension on page 89 after the phone reboots.

  • Page 110: Installing The Handset Charger

    4. Connect the power adapter from the power outlet Base to the power supply connector. Use a continuous power outlet without a switch, which provides uninterrupted power. We recommend using an AC surge arrester in the power outlet. This is to avoid damage to the equipment caused by lightning and AC 110/220 V other electrical surges.

  • Page 111: Charging The Batteries

    Charging the batteries 1. Place the handset in the handset charger. The handset turns on, and the battery charge indicator in the display starts to flash. 2. Charge the batteries for at least 10 hours before first use. Registering handsets with the base You must register the handsets with the base.

  • Page 112: Using The Handset Itself

    Once the handset is registered, the left connection status indicator in the display will turn yellow. Connection status indicators Black/black – out of range of the base Yellow/black – within range of the base, but not ready for Internet calls Yellow/yellow –...

  • Page 113: Configuring The Ts-850I For Use Within The Office

    Configuring the TS-850i for use within the office If the TS-850i is located within the office, it connects to your TalkSwitch system over the local area network (LAN). Before configuring a phone, ensure that no handsets registered with the associated base are being used.

  • Page 114: Configuring The Ts-850I For Use Outside The Office

    2. Set the Extension type to IP extension. 3. Enter the user’s First name and Last name. The names are used for caller ID, and appear within other pages of the TalkSwitch management software. The Last name is used with the dial-by-name directory.

  • Page 115: Ip Extension Details Area

    1. Ensure your TalkSwitch system is connected to a network. See Connecting to a network on page 218. 2. Ensure that you have set up a public IP address for the TalkSwitch system. See Public IP address on page 35Public IP address.

  • Page 116: Configuring The External Ip Extension Handset

    3. Choose Network settings, and then press the OK key. 4. Select Provision server, and then press the OK key. 5. Enter the Public IP address or FQDN (fully qualified domain name) of the TalkSwitch system as provided by your administrator. To enter a period: a) Press the Options softkey.

  • Page 117: Adding Polycom Ip Phones

    2. Set the Extension type to IP extension. 3. Enter the user’s First name and Last name. The names are used for caller ID, and appear within other pages of the TalkSwitch management software. The Last name is used with the dial-by-name directory.

  • Page 118: Configuring The System For External Ip Extensions

    1. Ensure your TalkSwitch system is connected to a network. See Connecting to a network on page 218. 2. Ensure that you have set up a public IP address for the TalkSwitch system. See Public IP address on page 35.

  • Page 119: Confirming The Polycom Firmware Version

    5. Select Server Address and press the Edit key. Press the 1/A/a key. If you are setting up an internal IP extension, enter the IP address of the TalkSwitch unit acting as local proxy. If you are setting up an external IP extension, enter the public IP address or FQDN of the TalkSwitch system.

  • Page 120: Downloading And Extracting Firmware Files

    1. Press the Menu key and select Settings > Advanced. 2. Enter the password, and then press the Enter key. By default this is 456. When the TalkSwitch unit configures the phone, it changes the password to 23646 (which spells “admin” on the telephone keypad).

  • Page 121: Adding Grandstream Ip Phones

    2. Set the Extension type to IP extension. 3. Enter the user’s First name and Last name. The names are used for caller ID, and appear within other pages of the TalkSwitch management software. The Last name is used with the dial-by-name directory.

  • Page 122: Configuring The System For External Ip Extensions

    1. Ensure your TalkSwitch system is connected to a network. See Connecting to a network on page 218. 2. Ensure that you have set up a public IP address for the TalkSwitch system. See Public IP address on page 35.

  • Page 123: Confirming The Grandstream Firmware Version

    6. If you are setting up an internal IP extension, set Config Server Path to the IP address of the TalkSwitch unit acting as local proxy. If you are setting up an external IP extension, set Config Server Path to the public IP address or FQDN of the TalkSwitch system.

  • Page 124: Updating The Grandstream Firmware

    2. In a web browser, enter the IP address in the Address field. 3. Enter the password. By default this is admin. When the TalkSwitch unit configures the phone, it changes the password to 23646 (which spells “admin” on the telephone keypad).

  • Page 125: Adding Counterpath Ip Phones

    2. Set the Extension type to IP extension. 3. Enter the user’s First name and Last name. The names are used for caller ID, and appear within other pages of the TalkSwitch management software. The Last name is used with the dial-by-name directory.

  • Page 126: Ip Extension Details Area

    1. Ensure your TalkSwitch system is connected to a network. See Connecting to a network on page 218. 2. Ensure that you have set up a public IP address for the TalkSwitch system. See Public IP address on page 35.

  • Page 127: Configuring A New Sip Account

    Configuring a new SIP account The following procedure describes setting up the eyeBeam software to register on the network and to make itself available as a client for sending and receiving calls. 1. Install the eyeBeam software. The SIP Accounts window appears. 2.

  • Page 128: Updating Eyebeam Software

    If setting up an internal IP extension, set Domain to the IP address of the TalkSwitch unit acting as local proxy. If setting up an external IP extension, set Domain to the public IP address or FQDN (Fully Qualified Domain Name) of the TalkSwitch system.

  • Page 129: Adding Other Ip Phones

    ADDING OTHER IP PHONES Other IP phones with the G.711 codec may work with TalkSwitch but not all features may be supported. We strongly recommend you use only the IP phones supported by TalkSwitch. If you connect an unsupported IP phone, select Other IP phone as the Type of phone. As TalkSwitch cannot enable features, or customizations of these phones, further configuration will be limited to the programmable options on the IP phone itself.

  • Page 130: Extension Tab

    • Transfer the call by dialing ** + the extension number. The call can be transferred to a local extension, remote extension, ring group, or VoIP number within a TalkSwitch VoIP network. • Transfer the call to a voice mailbox by dialing *** + the voice mailbox number.

  • Page 131: Activate Extension

    + #, the remote extension number, and then 8 + the new phone number + #. 4. Select the hunt group in the Connect using list. The TalkSwitch unit will use a line from this hunt group to connect with the remote extension. We recommend the default Hunt group 9 unless you have set up a different hunt group for calling remote extensions.
  • Page 132 If you do not select the Use same line connect check box, the TalkSwitch unit will put the caller on hold, and then use a second line to try the remote extension. The second line will be from the hunt group selected in Step 4.

  • Page 133: About Call Cascades

    8. If you have the Transfer and Clear service from the telephone company, you can enable the transfer and clear feature. See To remote extension tab on page 175. a) Choose Options > Transfer Preferences. The Transfer Preferences window appears. b) Select the To Remote Extension tab.

  • Page 134: Caller Options

    Extension/Fax. See Notification settings on page 78. Remote extensions and telephone company services See Appendix B: TalkSwitch and Telephone Company Calling Services on page 252 for information about using the 3-Way Calling/Conference, Transfer and Clear, Prompted Ring Back, and Ringback Tones services with remote extensions.

  • Page 135: Ring Groups

    A ring group is a group of local extensions that ring in unison. Local extensions and auto attendants can dial a ring group. There are ten ring groups in the TalkSwitch system, which are numbered 300 to 309. By default, 300 is configured to ring all local extensions.

  • Page 136: About Call Cascades

    3. Select a Ring pattern to indicate the call is for the ring group. Choices are Regular, and Alternate 1 to Alternate 5. 4. Click the Edit button. The Set Ring Group Extensions window appears. 5. Select the local extensions you want to ring in unison. About call cascades See About call cascades on page 66.

  • Page 137: General Voice Mailboxes

    General voicemail is not associated with any extension, but is for general use or for a group. By default, general voicemail is deactivated. There are ten general voice mailboxes per TalkSwitch unit, which are numbered as follows: • TalkSwitch Unit 1 — 410 to 419 •...

  • Page 138: Voicemail Preferences

    4. Select the Remove blank messages and hang up automatically check box, if you want the TalkSwitch system to delete blank messages. A blank message occurs when the caller hangs up upon reaching your voicemail. If you have the caller ID service from your telephone company and choose to keep blank messages, you will be able to check the caller’s number...

  • Page 139: Voicemail Management

    5. If you selected the Remove blank messages and hang up automatically check box, set the Only remove messages shorter than list. The TalkSwitch system will automatically remove messages that are shorter than the selected length. Choices range from 1 second to 5 seconds.

  • Page 140: Delete Password

    Alternatively, you can choose Tools > Voicemail Manager > Reset Mailboxes. 2. Select one or more mailboxes to delete their greetings, messages and passwords. 3. Select the Delete name from dial-by-name directory check box to delete the names recorded for the dial-by-name directory from these mailboxes. 4.

  • Page 141: Permissions

    To use an access code, pick up a local extension and dial the hunt group. If an access code is required, the TalkSwitch system will prompt you for the access code. Enter the access code, followed by #. If the access code is accepted, the TalkSwitch unit makes a telephone line available.

  • Page 142: Adding An Access Code

    Adding an access code 1. Select a code. 2. Enter a Code name. This is typically the name of the user, or the name of the office where the extension is located. Alternatively, you can click the Browse button to display the Browse for Extension window.

  • Page 143: System Speed Dials

    *300 to *399. Because the speed dial numbers are maintained within the TalkSwitch system, they don’t need to be programmed into each individual phone. If a new client is added or an existing client’s phone number changes, you can add or modify the speed dial number, and all users will have immediate access to the new phone number.

  • Page 144: Creating A Speed Dial List

    A speed dial list is a .csv file that contains speed dial numbers. You can create the speed dial list using a text editor like Microsoft Notepad, or with a spreadsheet program like Microsoft Excel. You can then import the speed dial list into the TalkSwitch system. Including the speed dial number Each entry in the file can include the speed dial number.

  • Page 145: Import System Speed Dial List

    2. Select the .csv file, and then click Open. A progress bar appears. 3. Click Close. 4. Choose File > Save to save the imported speed dial list to the TalkSwitch unit. Export system speed dial list The Export System Speed Dial List area allows you to export the speed dial numbers to a .csv file.

  • Page 146: Caller Id Name Tagging

    If you open the .csv file in a text editor (e.g. Microsoft Notepad), each item will be surrounded by quotes. For example: “SSD”,”FIRST NAME”,”LAST NAME”,”PHONE NUMBER” “*300”,”John”,”Doe”,”1235551212” “*301”,”Jane”,”Doe”,”1235551313” If you open the .csv file in a spreadsheet program (e.g. Microsoft Excel), the quotes will be omitted.

  • Page 147: Telephone Lines

    TELEPHONE LINES The Telephone Lines page allows you to set up the telephone numbers, telephone company services, and call handling for each telephone line. You can also calibrate the TalkSwitch unit to match the telephone lines. 1. Select the Telephone Lines page.

  • Page 148: Phone Numbers

    252 for a description of these services and how the TalkSwitch unit uses them. • Transfer and Clear allows the TalkSwitch unit to release the line after transferring a call from an outside caller to a remote extension. You can enable this feature if the Transfer and Clear service will allow a call to remain in progress between the outside caller and the remote extension, after the TalkSwitch unit hangs up.

  • Page 149: Line Reversal Settings

    Check with your telephone company to see whether line reversal is used, and when. For example, the TalkSwitch unit can send a signal when it: • Seizes the line. The TalkSwitch unit seizes a line when a user dials a hunt group number. • Answers the line.
  • Page 150 For example, the system can ring the receptionist when Mode 1 is active during the day. If the receptionist doesn’t answer, it can start ringing other users as well. If there is still no answer, it can play an auto attendant. The auto attendant provides the dial-by-name directory, and allows the caller to dial an extension.

  • Page 151: Line Optimization

    Line optimization The Line Optimization area allows you to calibrate the TalkSwitch unit to match the telephone lines. Calibration optimizes transmission for the type of telephone line or equipment connected to the TalkSwitch unit by setting the far end impedance. Calibration improves performance for call bridge (DISA) and call forwarding.

  • Page 152: Voip Numbers

    VOIP NUMBERS A VoIP number is like a telephone number. It allows a caller to dial a TalkSwitch system across the TalkSwitch VoIP network or through a VoIP service provider. A VoIP number can be three or more digits long. Each VoIP number must be unique (i.e. only used at one location).

  • Page 153: Activate Voip Number

    The Phone Number area allows you to enter the VoIP number. TalkSwitch profile If the TalkSwitch profile is used, a VoIP number can be three or more digits long. Each VoIP number must be unique (i.e. only used at one location).

  • Page 154: Username And Password

    Username and password If a service provider profile is used, the Username and Password area allows you to enter the authentication information required to access the service provider’s SIP server. 1. Enter the User/Account, as provided by the service provider. 2.
  • Page 155 If you assign a different value to each extension, the extension with the lowest number of rings will ring first. The other extensions will start ringing as the number of rings goes up. For example, the system can ring the receptionist first, and then ring other users if the receptionist doesn’t answer.

  • Page 156: Caller Id Based Routing

    CALLER ID BASED ROUTING Incoming calls include caller ID information. The caller ID includes the phone number and perhaps the name of the caller. The Caller ID Based Routing page allows you to set up call handling based on the caller ID information. The system will check the caller ID of each incoming call.

  • Page 157: Caller Id Lookup List

    Caller ID lookup list The Caller ID lookup list area allows you to define up to 200 caller ID entries. Each entry has an optional name, a phone number and a routing assignment. The routing assignment can use call handling set up for a group, or can display an alternate name on the user’s extension, instead of the name from the caller ID.
  • Page 158 For example, assume an important client is calling. The system can ring the president when Mode 1 is active during the day. If the president doesn’t answer, the call can be routed to voicemail. A voice mailbox can immediately answer the call when Mode 2 is active at night or on weekends.

  • Page 159: Setting Up Caller Id Routing With An Extension

    b) If you selected go to auto attendant, select the auto attendant. You can assign the same auto attendant to multiple groups, or a different auto attendant to each group. c) If you selected play announcement, select the announcement. d) If you selected go to voicemail, select the voice mailbox. You can select a local extension mailbox, remote extension mailbox, or general voice mailbox.

  • Page 160: Line Hunt Groups

    VoIP networks. See Hunt group permissions on page 65. The TalkSwitch unit uses a hunt group when placing a call from a local extension, to a remote extension, or with the call bridge (DISA) feature. The hunt groups do not affect incoming calls.

  • Page 161: Activate Hunt Group

    • Phone lines — Allows you to select telephone lines. • TalkSwitch VoIP — Uses the TalkSwitch VoIP network lines in the hunt group. • SPn VoIP Service — Uses the service provider VoIP lines in the hunt group. T A L K S W I T C H C O N F I G U R A T I O N...

  • Page 162: Hunting Order For Outgoing Calls

    Order specified above — The system will start with the first line in the hunt group. • Search lines on same unit first — The system will hunt for lines on the TalkSwitch unit that the extension is connected to, before hunting on the other units. This minimizes network traffic between TalkSwitch units.

  • Page 163: Hunt Group Busy Overflow For Outgoing Calls

    Hunt group busy overflow for outgoing calls The Hunt group busy overflow for outgoing calls area allows you to select an overflow hunt group. If the user dials a hunt group, but there are no lines available, the system will play a warning tone while hunting for a free line in the overflow hunt group.

  • Page 164: Auto Attendants (Menus)

    Transfer the call to a local extension, remote extension or ring group. The call then follows the extension’s call cascade. • Transfer the call to the call queue of a ring group. The call is placed on hold. The TalkSwitch system will ring the next available local extension in the ring group. •...

  • Page 165: Activate Auto Attendant

    The TalkSwitch system automatically copies the auto attendants to each TalkSwitch unit on the network. This reduces network traffic and allows the system to continue functioning even if a unit loses power or is disconnected from the LAN. The recording time for internal music on hold, voicemail, and the auto attendants is shared on the TalkSwitch unit.
  • Page 166 3. Select the language in the Language of system prompts list. If the caller selects this option, they will hear all subsequent prompts in the selected language. 4. Select the action If a fax call is detected. The TalkSwitch system can automatically detect a fax machine that plays a CNG tone. Choices are: •...

  • Page 167: Action Performed After Auto Attendant Playback

    You can record a new message using a local extension or remote phone. 1. Pick up a local extension, or dial into the TalkSwitch system from a remote phone. If you pick up a local extension, you will hear the dial tone. If you dial in from a remote phone, the auto attendant will answer.

  • Page 168: Loading A Message

    1. Pick up a local extension, or dial into the TalkSwitch system from a remote phone. If you pick up a local extension, you will hear the dial tone. If you dial in from a remote phone, the auto attendant will answer.

  • Page 169: Example Auto Attendant

    4 to leave them a message.” If the caller is a fax machine that plays the CNG tone, the TalkSwitch system will route the call to the fax machine at extension 118. If no selection is made, the call is routed to the receptionist at extension 114.

  • Page 170: Setting The Pbx Extension Length

    PBX. This way the TalkSwitch unit can route callers as requested. See Connecting a TalkSwitch unit to a PBX on page 21. If you will connect the TalkSwitch unit to another PBX, set the extension length used by the other PBX. See From auto attendant tab on page 177.

  • Page 171: Auto Route Selection

    AUTO ROUTE SELECTION Introduction Enable password protection when ARS or toll restriction is used. Change the system password frequently to prevent unauthorized users from making calls or changing the configuration. See Administration on page 27. About automatic route selection Automatic route selection (ARS) routes outgoing calls to a certain hunt group depending on the leading digits.

  • Page 172: Ars And Direct Line Access

    About carrier codes A carrier code is prefixed to the phone number dialed by the user. It tells the telephone company to route the call to an alternative carrier. For example, the carrier code could be a calling card number and PIN number. ARS determines the carrier code based on the leading digits and the time of day.

  • Page 173: Activate Automatic Route Selection

    Setting up automatic route selection and toll restriction The Auto Route Selection page allows you to set up automatic route selection (ARS) and toll restriction. 1. Configure the system password and hunt groups before setting up ARS and toll restriction. 2.

  • Page 174: Emergency Service Numbers

    IDT expires, the user can press #. For example, the ARS table has 12345. The user dials hunt group 88 to use the TalkSwitch VoIP network, and dials VoIP number 1234. This is a possible match for entry 12345, so system will pause until the IDT expires.

  • Page 175: Restricting Local Extension Access To Specific Hunt Groups

    TalkSwitch or its distributors and resellers, with regard to the accuracy of these features and that the use of such a features may not be considered by a telephone company in any disputes which may arise regarding the accuracy of any subscriber's telephone account.

  • Page 176: Call Bridge (Disa)

    CALL BRIDGE (DISA) Call bridge lets a travelling user place a call through the TalkSwitch system using your company’s long-distance savings plan. This minimizes long-distance and hotel telephone costs. You can set up eight call bridge accounts for the system.

  • Page 177: Hunt Group Access

    Select the check box to enable hunt group 80. If the user activates call bridge by dialing hunt group 80, the TalkSwitch system will use the same telephone line to call the third party. It will have the telephone company put the user on hold.

  • Page 178: Using Auto Call Back

    1. Select the Auto Call Back page. Using auto call back 1. Call the telephone line or VoIP number, let it ring twice, and then hang up. The TalkSwitch unit will dial the call back number configured for that line.

  • Page 179: Activate Auto Call Back

    Auto Call Back page. 5. To have the TalkSwitch unit dial a number before the call back number, select the Use call back prefix check box, and then enter the prefix. The prefix can include numbers 0–9, *, #, and “,”...

  • Page 180: Recording An Announced Message

    Select the check box to enable hunt group 80. If the user dials hunt group 80, the TalkSwitch system will use the same telephone line to call the third party. It will have the telephone company put the user on hold. It will then dial the third party’s phone number, using the same telephone line.

  • Page 181: Prompted Call Back

    You can set up one prompted call back account for the system. The Prompted Call Back page allows you to set up prompted call back for the TalkSwitch system, including the name, call back number, announced message, password, dialing prefix, and hunt groups.

  • Page 182: Activate Prompted Call Back

    Prompted Call Back page. 3. To have the TalkSwitch unit dial a number before the call back number, select the Use call back prefix check box, and then enter the prefix. The prefix can include numbers 0–9, *, #, and “,”...

  • Page 183: Recording An Announced Message

    Select the check box to enable hunt group 80. If the user dials hunt group 80, the TalkSwitch system will use the same telephone line to call the third party. It will have the telephone company put the user on hold. It will then dial the third party’s phone number, using the same telephone line.

  • Page 184: File Menu

    Open an existing configuration file. If a configuration is open, you can: • Save the configuration to a TalkSwitch unit. The TalkSwitch unit can be local or at a remote location. This is only available if you opened a configuration file. •...

  • Page 185: Open > Talkswitch Location

    Alternatively, you can also click the Connect to a Different System button or the Connect to a System Via IP button in the Configuration Selection page. 2. Enter the URL / IP Address of the TalkSwitch unit, and then click OK. You can also choose the TalkSwitch system from the address book.

  • Page 186: Save

    The Save To > Location command saves the configuration from the open configuration file to the selected TalkSwitch system. The TalkSwitch system can be local or at a remote location. The command is only available if you opened a configuration file.

  • Page 187: Retrieve Settings

    3. To save the configuration to a remote TalkSwitch system: a) Click Other TalkSwitch. The Connect Via IP window appears. b) Enter the URL / IP address of the remote TalkSwitch system, and then click OK. You can also choose the TalkSwitch system from the address book.

  • Page 188: Tools Menu

    Memory Usage 1. Choose Tools > Memory Usage. The Memory Usage window appears. It shows the amount of time provided by the TalkSwitch units, and the amount of time used by voicemail and auto attendant messages. The recording time for internal music on hold, voicemail, and the auto attendants is shared on the TalkSwitch unit.

  • Page 189: Posting Firmware Update Files On Your Server

    At a configured time the TalkSwitch system will update its firmware and reboot. The status of the update will be reported to the designated syslog and/or TFTP servers. The steps required by the administrator to post the update files, and configure the TalkSwitch units, TFTP server, and Syslog server, are described in the sections below.

  • Page 190: Configuring Talkswitch Systems

    (e.g. 123.45.67.89:555). Instructions for setting up a Syslog server are listed below. 5. By default the TalkSwitch system will check for updates every hour. To have the TalkSwitch system check for new updates immediately, click the Check manually for update button.

  • Page 191: Setting Up A Syslog Server

    Setting up a syslog server 1. Download and install Syslog software to a server accessible by all TalkSwitch units that you will manage, preferably the same device hosting your TFTP server. Note the IP address or FQDN of the server: it will be needed to configure the TalkSwitch units you administer.

  • Page 192: Defaults > Current Page

    This will cancel any calls in progress. • Clear Auto-Reboot to prevent the TalkSwitch units from rebooting automatically. You will have to manually reboot the TalkSwitch units later, when there are no calls in progress. See Reboot TalkSwitch on page 173. b) Click the Update button.

  • Page 193: Options Menu

    1. Choose Tools > Reboot TalkSwitch. The Reboot System window appears. 2. Select when the TalkSwitch units should reboot. They can reboot immediately, when all calls are complete, once the system has been unused for a period of time, or once a certain time arrives.

  • Page 194: Transfer Preferences

    Transfer Preferences The Transfer Preferences command allows you to set options for transferring callers. You can set options for calls transferred to local extensions, remote extensions and ring groups, and from auto attendants and home phones. 1. Choose Options > Transfer Preferences. The Transfer Preferences window appears. To local extension tab The To Local Extension tab allows you to set call handling for calls manually transferred to a local extension, if the extension is busy or unanswered.
  • Page 195 Clear service available and selected on the Telephone Lines page. See Phone line services on page 129. 5. Select how the TalkSwitch system transfers calls from a remote extension to a local extension, ring group or VoIP number within a TalkSwitch VoIP network. Choices are: •...

  • Page 196: To Ring Group Tab

    1. Select the From Auto Attendant tab. 2. If the TalkSwitch system is used as an auto attendant for another PBX, set the PBX extension length to the number of digits the PBX uses for its extensions. When the caller dials 7 followed by an extension number, the TalkSwitch unit will capture the extension number, flash the line and then dial the extension number to complete the transfer.

  • Page 197: From Home Phone Tab

    Flash or Link on a local extension. This is required if you have a phone connected to the same telephone line as the TalkSwitch unit, but the phone is not connected to the TalkSwitch unit itself (i.e. the phone and the TalkSwitch unit are connected in parallel to the telephone line).

  • Page 198: Voip Trunking

    SIP server for a TalkSwitch VoIP network. 1. Select the amount of time between registration messages from the SIP server. Use a higher number if you have a large TalkSwitch VoIP network. Choices range from 5 minutes to 60 minutes. The default value is 60 minutes.

  • Page 199: Clock Preferences

    TalkSwitch unit 3 — 6300 to 6314 • TalkSwitch unit 4 — 6400 to 6414 These are the RTP ports the TalkSwitch system listens to for audio. If these are not opened correctly, users will not hear their callers. Clock Preferences The Clock Preferences command allows you to have the TalkSwitch system get the time and date (but not the year or time zone) from caller ID.

  • Page 200: Call Back

    Otherwise the intercom call will ring continuously. Call Back The Call Back command allows you to set the number of rings the TalkSwitch unit will allow before hanging up, during an auto call back or prompted call back.

  • Page 201: Extensions > Regular Analog Extensions

    3. Select the Minimum required time to detect a DTMF digit. This is how long the caller must press the number key on their phone for the TalkSwitch unit to detect a valid digit. Choices range from 40 ms. to 100 ms.

  • Page 202: Extensions > Ip Extensions

    4. When the user hangs up, placing the phone on hook might generate false Flash signals. Set the Ignore flash signals detected list so the TalkSwitch system can ignore false Flash signals during a hang up. This prevents false holds and ring backs. Choices range from 400 ms to 1 second.

  • Page 203: Fax Detection

    All controls on this page update the TalkSwitch unit in real time. This allows you to adjust levels without saving the configuration.

  • Page 204: Telephone Lines > Detection And Timers

    1. Choose Troubleshooting > Telephone Lines > Audio. The Telephone Lines - Audio window appears. 2. Calibrate the TalkSwitch unit to match the far end impedance of the telephone lines: a) Click Calibrate Lines. The Calibrate Lines window appears. b) Select the line(s) to calibrate, and then click Run Calibration.
  • Page 205 TalkSwitch unit hears 1113. It captures the first three digits, ignores the 3, and misdirects the call to extension 111. 4. Select the Line disconnect time. This is how long the CPC signal must last for the TalkSwitch system to hang up the telephone line. The telephone company sends the CPC or Disconnect Clear signal when the caller hangs up.

  • Page 206: Voip

    6. Set the 3-way calling wait time to the minimum interval between dialing the Flash signal and the telephone number. The 3-Way Calling/Conference service requires this interval to re- establish dial tone. Choices range from 500 ms. to 5 seconds. 7.

  • Page 207: Support

    If you use a different e-mail client, or don’t have one configured (e.g. you use a web-based e- mail service like Hotmail) you can manually e-mail the log files. Address the e-mail to support@talkswitch.com. Enter the Case ID in the Subject line. Attach the .zip file listed in the Support window.

  • Page 208: Chapter 3: Using Talkswitch

    Enter command mode to make system changes All these features can be password-protected to avoid unauthorized access. TalkSwitch also provides the option of ringing specific extensions or ring groups prior to the engagement of an auto attendant. Without the auto attendant If you do not use the auto attendant to answer calls, please note that the call cascade options for the local extensions are not engaged.

  • Page 209: Using An Analog Extension

    USING AN ANALOG EXTENSION This section describes how to use a third party analog phone with the TalkSwitch system. You can also use these procedures with the TalkSwitch TS-80, TS-200, TS-400, and TS-600 phones. However, these phones have additional keys that make it easier to access the functions. Refer to the user guide supplied with your TalkSwitch phone.

  • Page 210: Place Out-Of-Office Calls From A Local Extension

    Place out-of-office calls from a local extension 1. Dial 9 or 81–88 to choose a hunt group. The hunt group gives you access to an available line to dial out. 2. If your system requires permissions for outgoing calls, enter your access code. 3.

  • Page 211: Placing Calls On Hold

    If you put a caller on hold using the Hold button on some third party analog phones, you won’t be able to access Talkswitch features while the caller is holding. If you have music on hold enabled, the caller will not hear music while on hold.

  • Page 212: Unscreened Transfer

    1. Press Flash to put the caller on hold. 2. Press *510. TalkSwitch selects the first available park orbit (500–509). If you use a TS-80, TS-200, TS-400 or TS-600 phone, press the Park button or softkey. You hear a confirmation indicating the caller has been parked successfully and into which park orbit.

  • Page 213: Queuing Callers At A Ring Group

    Flash 5 to terminate the current call and answer the new call. If you do not want to answer the new call, ignore the call waiting beeps. TalkSwitch will direct the caller to the next level of the call cascade for your extension (e.g. TalkSwitch will send the caller to your voice mailbox).

  • Page 214: Conference Calling

    Two outside callers and one local extension There are two different methods for this type of conference call. The first method is similar to the one above, using only TalkSwitch for the conference function. 1. Establish a call with an outside party.

  • Page 215: Using An Ip Extension

    USING AN IP EXTENSION This section describes how to use a third party IP phone with the TalkSwitch system. You can also use these procedures with the TalkSwitch TS-9112i, TS-9133i and TS-480i phones. However, these phones have additional keys that make it easier to access the functions. See Using programmable keys with TalkSwitch IP phones on page 201, and refer to the guide supplied with your TalkSwitch phone.

  • Page 216: Place Out-Of-Office Calls From A Local Extension

    Place out-of-office calls from a local extension Warning: Using an external IP extension to call an emergency service number will not send the correct address to the emergency operator. We strongly recommend that you apply a warning label to any external IP extension stating: If an emergency call is made from this phone, you must provide your address to the emergency operator.

  • Page 217: While You're On A Call

    While you’re on a call You can intercept a call while connected to another caller. 1. Press Hold to place the first call on hold. 2. Press *9, or *7 and the extension number, then press Dial, Send or #. 3.

  • Page 218: Transferring Calls To An Outside Number

    1. Press Transfer or xfer to put the caller on hold. 2. Press *510, then press Dial, Send or #. TalkSwitch selects the first available park orbit (500–509). You hear a confirmation indicating the caller has been parked successfully and into which park orbit.

  • Page 219: Using Call Waiting

    Conference calling with TalkSwitch Note: If you try to initiate a conference call with a TalkSwitch 9112i IP phone, but there is no line available, you will not hear a busy signal. You will instead be reconnected with the other caller.

  • Page 220: Using Programmable Keys With Talkswitch Ip Phones

    About programmable keys The TS-9133i has seven programmable function keys, and the TS-480i has 14 programmable softkeys. The keys allow you to access TalkSwitch features, and to monitor and engage lines, extensions, and queued calls (i.e. line appearance). TS-9133i function keys The following function keys can be programmed on the TalkSwitch TS-9133i.

  • Page 221: Ts-480I Softkeys

    Overhead page — Press the key to page the office. The LED is unused. If the Overhead Page key is not programmed, press *0#. TS-480i softkeys The following softkeys can be programmed on the TalkSwitch TS-480i. • None — The softkey is not programmed.

  • Page 222: Using Voip

    VoIP lines for placing these calls. Other VoIP calls are made by dialing a hunt group. If a VoIP-enabled TalkSwitch unit is present, hunt group 88 provides access to the TalkSwitch VoIP network by default. Refer to the VoIP Network Configuration Guide.

  • Page 223: Transferring Calls

    When a phone in parallel with TalkSwitch is off-hook, you notice that the corresponding line light flickers to indicate the line is busy. TalkSwitch does not allow extensions to interfere on a call that has the line in use.

  • Page 224: Manual Call Forwarding

    TalkSwitch asks the caller to hold and dials the call forwarding phone number. When you answer the forwarded call, TalkSwitch plays a pre-recorded prompt saying: “This is call forward, you have a call from...”...

  • Page 225: Calls Over Voip With Ip Extensions And Gateways

    Transferring calls 1. If the call is routed via TalkSwitch, you can transfer the caller by dialing ** and any extension or voice mailbox. 2. If the call came directly from a IP gateway or phone, you can transfer the call if your phone or service provider supports this feature.

  • Page 226: Retrieving Messages And Accessing A Voice Mailbox

    If a new message is left in a local extension mailbox, TalkSwitch plays a stutter dial tone when the handset is picked up (not applicable to the TS-850i). If the extension supports a frequency- shift keying (FSK) message waiting indicator (not applicable to IP extensions), the light flashes.
  • Page 227 By default, TalkSwitch starts with newest message before it plays the older ones. While the message is playing or after the message has finished, you can dial the following: to rewind 10 seconds to rewind to beginning of the message...

  • Page 228: Recording An Announcement On A Local Extension

    MUSIC ON HOLD TalkSwitch can play music to callers when they are on hold, parked or queued. The music played is provided by the source you have connected to the music jack or from a sound file (8 KHz, 8 bit, mono, u-law, .wav format) stored on the unit(s).

  • Page 229: Switching Modes

    In these cases, the mode cannot switch while the TalkSwitch management software is open. Note that the mode can switch while the TalkSwitch management software is open, if you are switching modes using the software.

  • Page 230: Using Call Back

    Enter the phone number as you would in your office. For long-distance calls, include the 1, country code and area code. Using call back The call back feature allows you to initiate TalkSwitch to call you at a specified phone number. This gives you access to the following: •...

  • Page 231: Using Auto Call Back Activation

    For prompted call back, TalkSwitch always dials the last prompted call back number entered. If you do not have the auto attendant answer a line, a generic TalkSwitch auto attendant will answer after 15 rings. You can then dial 6 to access the call back settings.

  • Page 232: Introduction

    6000 records may only cover a couple of days, but on a system with less traffic, 6000 records may cover more than a month. The TalkSwitch unit can instead send the CDRs to a computer in real-time over the USB port. In this case the TalkSwitch unit does not store any CDRs.

  • Page 233: Talkswitch Unit

    TalkSwitch unit The TalkSwitch Unit area allows you to select the TalkSwitch unit that will process the CDRs. It is enabled if you selected Real-time to Serial/USB port or Store to File on TalkSwitch. 1. Select the TalkSwitch unit that will process the CDRs. Only active units are available.

  • Page 234: Analyzing The Data

    4. Enter the system name in the User Name field of the Log in window, and the system password in the Password field. If the system name is blank, enter talkswitch. The browser shows the Welcome to TalkSwitch screen. 5. Click the Call Detail Record (CDR) Management link. The browser shows the Call Detail Record (CDR) Management screen.
  • Page 235 • T — Transfer state • O — Outbound call • B — Bridged call. For example, a call in on one line that is forwarded over another line. This can include calls forwarded to remote extensions. • X — Blocked call •...
  • Page 236 calculate the total amount of time spent with a particular customer. The account number can be a numerical code up to 15 digits long. To assign an account number after a call has been completed, dial *88. When prompted, dial <Account Number>...

  • Page 237: Chapter 5: Voip Information

    All VoIP-enabled TalkSwitch units have built-in SIP servers to manage a TalkSwitch VoIP network, but you must designate only one TalkSwitch unit as the SIP server. TalkSwitch systems at other locations are configured as SIP clients. Note: For VoIP calls made through a VoIP service provider, the service provider is the SIP server.

  • Page 238: Connecting To Local And Ip Networks

    TalkSwitch unit and other equipment. Optional IP phones can be connected as well. Use the provided RJ-45 Ethernet cable to connect the TalkSwitch unit to the LAN. To ensure reliability, all equipment should be connected to a UPS (uninterrupted power supply).

  • Page 239: Setting The System Ip Settings

    Setting the system IP settings Each TalkSwitch unit must be configured with a local IP address. These addresses are used to direct VoIP calls to the appropriate location. 1. Select the IP Configuration page. By default, Obtain IP and DNS information automatically is selected and the area shows IP addresses from the router.

  • Page 240: Setting The Public Ip Address

    Setting the public IP address If you are setting up an external IP extension, or the SIP server of a TalkSwitch VoIP network, you must configure a public IP address for the TalkSwitch system. Some service provider VoIP networks also require the TalkSwitch system to have a public IP address.

  • Page 241: Configuring The Router

    Internet Service Provider. Leave the Fully qualified domain name box blank. If the TalkSwitch unit is not behind a router, or if a private virtual network is used, the public IP address is the local IP address of the TalkSwitch unit acting as local proxy.
  • Page 242 2. If required, click the Manual Port Mapping Required link. The Manual Port Mapping window appears. It lists the packet type, port number, IP address and protocol of each required port. 3. To access the router configuration: a) Click the link containing the IP address of the gateway. The default browser starts, and prompts you for the router’s user name and password.

  • Page 243: Configuring The Router Manually

    1. Open the router configuration and navigate to the screen used to set up port forwarding. See your router documentation. 2. Map port 5060 (Type: UDP) to the TalkSwitch unit acting as local proxy. Port 5060 is the default port for forwarding SIP signaling data to the TalkSwitch system.
  • Page 244 For example, the following illustration shows external IP extension 151 at a home office, and 152 at a branch office. The external IP extensions connect to the TalkSwitch unit at the main office over the Internet. In this example, a user can receive or place a call with their external IP extension through the TalkSwitch unit to the standard telephone network.

  • Page 245: Talkswitch Voip Network

    TALKSWITCH VOIP NETWORK A TalkSwitch VoIP network has at least one SIP device at each location. A SIP device is a VoIP- enabled TalkSwitch unit, IP telephone or SIP gateway. One TalkSwitch unit in the network acts as the SIP server. The other SIP devices are SIP clients.

  • Page 246: Setting Up A Talkswitch Profile For A Sip Client

    SETTING UP A TALKSWITCH PROFILE FOR A SIP CLIENT The TalkSwitch profile for a SIP client contains registration details and authentication information. 1. Start the TalkSwitch management software, and connect to the TalkSwitch system that will act as the SIP client. 2. Select the VoIP Configuration page.

  • Page 247: Configuring Voip Numbers For A Talkswitch Voip Network

    CONFIGURING VOIP NUMBERS FOR A TALKSWITCH VOIP NETWORK A VoIP number is like a telephone number, and is used to dial a TalkSwitch system at a particular location. Each VoIP number must be unique (i.e. only used at one location).

  • Page 248: Setting Up Line Hunt Groups

    IMPORTANT: Ensure that hunt group 9 or 0 is assigned to the group of telephone lines or VoIP trunks used for calls to emergency services. If a VoIP-enabled TalkSwitch unit is present, hunt group 88 uses the TalkSwitch VoIP network by default, and the other hunt groups use telephone lines. You can modify these default settings as described on page 235.

  • Page 249: Advanced Voip Configuration

    ID at each location. The same setting will be used by the TalkSwitch profile and all service provider profiles. See Setting up caller ID on page 236. 3. All VoIP lines are shared by default. You can reserve VoIP lines for the TalkSwitch profile at each location. See Reserving VoIP lines on page 236.

  • Page 250: Setting Up A Service Provider Profile

    To reach an outside party, the user dials the hunt group number associated with the service provider profile, and then dials the phone number. The TalkSwitch unit routes the call over the Internet to the service provider. If the outside party doesn’t use the same service provider, they are connected over the standard telephone network.
  • Page 251 7. If your service provider requires you to set up keep alive messages, and if your router does not support uPNP, set up keep alive messages. Keep alive messages maintain the connection from the TalkSwitch unit, through your router, to the service provider’s SIP server.

  • Page 252: Setting Codec Options

    • Realm/domain SETTING CODEC OPTIONS If you are using a TalkSwitch-certified VoIP service provider, visit the support section at http:// global.talkswitch.com to access the service configuration guide for your VoIP service provider. The service configuration guide lists the supported codecs.

  • Page 253: Configuring Voip Numbers For A Service Provider Voip Network

    VoIP service provider. Otherwise use the procedures in this section. A VoIP number is like a telephone number, and is used to dial a TalkSwitch system at a particular location. Your service provider will assign VoIP numbers for each location.

  • Page 254: Setting Up Line Hunt Groups

    The configuration has nine different hunt groups. If a VoIP-enabled TalkSwitch unit is present, hunt group 88 uses the TalkSwitch VoIP network by default, and the other hunt groups use telephone lines. You can modify these default settings as required. If you are using multiple service provider VoIP networks, set up a hunt group for each service provider.

  • Page 255: Advanced Voip Configuration

    Setting up caller ID The VoIP Caller ID area allows you to set up the source for caller ID for outbound VoIP calls. The same setting is used for the TalkSwitch profile and all service provider profiles. Extension names are used by default.

  • Page 256: Saving Settings To Talkswitch

    VoIP lines at this location. Shared means no VoIP lines are reserved for this service. Only unreserved lines will be available. SAVING SETTINGS TO TALKSWITCH To transfer settings from your computer to the TalkSwitch system, choose File > Save. A window appears indicating the configuration is being sent. VERIFYING REGISTRATION...

  • Page 257: What Happens If The Power Goes Out Or If The Ip Network To Voip Fails

    The purpose of a firewall is to control what kind of traffic enters and leaves your network. The TalkSwitch unit is designed to allow VoIP calls to traverse firewalls properly. To allow VoIP calls to pass through your firewall, you may need to use the port forwarding feature on your firewall.

  • Page 258: Can A Vpn Help To Carry Data Securely Over The Internet

    NAT to communicate with a particular public peer address/port. TalkSwitch can automatically check for the current public IP address and substitute the private IP address with the public address so that VoIP traffic is properly routed through NAT.

  • Page 259: What Is A Sip Server

    SIP server. When you first set up your VoIP device (TalkSwitch unit, gateway or phone), it will register itself with the SIP server so calls can be directed to your location.

  • Page 260: How Often Will My Public Ip Address Change

    A power loss or reboot to your cable or DSL modem usually results in the assignment of a new IP address. TalkSwitch has technology that helps keep this information up to date so the system can function properly after an IP address change has been detected and updated.

  • Page 261: Chapter 6: Troubleshooting And Support

    I am not able to retrieve settings from TalkSwitch 1. Reboot TalkSwitch. On the TalkSwitch front panel, turn the power button off and back on. 2. Make sure you do not have any communications programs running at the same time you are using the TalkSwitch management software.

  • Page 262: Auto Attendant

    The auto attendant answers calls before any of the extensions ring If TalkSwitch users wish to have their local extensions ring before the auto attendant picks up incoming calls, do the following: 1. Open the TalkSwitch management software. Select Telephone Lines. Select the telephone line, telephone number, and mode.

  • Page 263: Callers Hear Only Silence When Put On Hold At An Extension

    1. Ensure you selected the correct extension in the If a fax call is detected list in the Auto Attendants (Menus) page. 2. Not all fax machines emit a CNG tone that TalkSwitch can detect and route. Therefore, you may consider incorporating an additional method of fax routing. This could include the use of a dedicated fax line or a distinctive ring number.

  • Page 264: Local Extensions

    1. Some telephones require more voltage in order to ring. These phones are usually the older ‘Bell’ phones with mechanical ringers. These phones should not be used as TalkSwitch extensions. 2. Make sure the telephone cord you are using between the phone and TalkSwitch is working properly. 3. Ensure the ringer is turned on.

  • Page 265: After Recording An Auto Attendant Greeting, I Can't Play It Back

    ID numbers assigned to each TalkSwitch unit. Connect a phone to each TalkSwitch unit and lift the handset. It will tell you immediately if a unit ID number needs to be assigned. Follow the instructions. You can press #00# to check the unit ID of the unit you are connected to.

  • Page 266: When I Call Someone Or They Call Me, Voice Is Only Heard In One Direction

    For more VoIP information, see VoIP Information on page 218. SUPPORT If you are having problems with the configuration or operation of TalkSwitch, please read this section. If you require further assistance, do one of the following: 1. Contact your authorized TalkSwitch reseller.

  • Page 267: Appendix A: Extension Numbers, Functions And Commands

    410–419 420–429 430–439 440–449 VoIP numbers There are 50 VoIP numbers for a TalkSwitch VoIP network: 250–299. Ring groups There are ten ring groups for the entire system: 300–309. FUNCTIONS YOU CAN ENTER FROM LOCAL EXTENSIONS The following table lists functions that can be entered from local extensions. On an analog extension, press Flash.
  • Page 268 Flash 6. TalkSwitch unit will announce its IP address. Disables Do Not Disturb at the current extension. Enables Do Not Disturb at the current extension. Toggles Do Not Disturb at the current extension.

  • Page 269: Functions You Can Enter From Outside Phones

    Keys Function performed 00 + # TalkSwitch tell you the Unit ID of the unit you are connected to. 0 and ID number + # Assigns a Unit ID (1 to 4). 30 + # TalkSwitch tells you which mode it is currently using.
  • Page 270 04 and auto attendant Erase auto attendant message (1 to 9). number + # 5 and auto attendant Play auto attendant message (1 to 9). number + # 6 and auto call back Record auto call back announced message (1 to 4). number + # 06 and auto call back Erase auto call back announced message (1 to 4).

  • Page 271: Appendix B: Talkswitch And Telephone Company Services

    If a local extension is configured to ring at least twice before the auto attendant answers, TalkSwitch will pass the caller ID to that extension. If a call is transferred from one extension to another, the caller ID will also be passed on. The TalkSwitch unit can use the time stamp from the caller ID to set its internal clock.

  • Page 272: Call Waiting

    Transfer Preferences window. You must also select the Transfer and clear check box in the Telephone Lines page. With Transfer and Clear, the TalkSwitch unit can release the telephone line after transferring a call to a remote extension. Otherwise the telephone line will remain occupied while the caller is connected to the remote extension.

  • Page 273: Other Services

    The TalkSwitch unit uses hunt groups for outgoing calls. If you know the order that the telephone company hunts across telephone lines for incoming calls, reverse the order in the hunt groups to prevent congestion.

  • Page 274: Appendix C: Talkswitch And Power Interruptions

    12 hours, TalkSwitch will not function properly until the internal clock is reset via a caller ID call or with the TalkSwitch management software. When power is restored to TalkSwitch, it will check the time and determine the mode it should be running according to the configuration and set itself to that mode.

  • Page 275: Appendix D: Safety And Regulatory Information

    4. Moisture — Do not place TalkSwitch in a high-humidity environment. 5. Heat — Never place TalkSwitch near heat sources such as radiators, floor registers or in direct sunlight. Do not stack units on top of each other.
  • Page 276 TalkSwitch or its distributors and resellers, with regard to the accuracy of these features and that the use of such a features may not be considered by a telephone company in any disputes which may arise regarding the accuracy of any subscriber's telephone account.
  • Page 277 Consult the dealer or an experienced Radio/TV technician for help. This CLASS B Digital apparatus meets all requirements of the Canadian interference-causing equipment regulations. Changes or modifications not expressly approved by TalkSwitch could void the user’s authority to operate the equipment. ACTA TIA/EIA/IS-968A, FCC Part 68 and IC CS-03 Notice: The Industry Canada label identifies certified equipment.
  • Page 278 Other Countries For latest information on regulatory compliance in other markets see http://global.talkswitch.com and select required country. RoHS Compliance This equipment conforms with the Reduction of Hazardous Substances (RoHS) Directive 2002/ 95/EC. The RoHS directive provides for restriction or elimination of the following substances: Lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB), and polybrominated diphenyl ether (PBDE).

  • Page 279: Appendix E: Talkswitch One-Year Warranty And Return Policy

    TalkSwitch shall not have any obligation to repair or replace product until the Customer returns defective product to TalkSwitch. Any replacement product may be either new or like-new, and may contain remanufactured parts, equivalent to new in performance.
  • Page 280 To obtain warranty service, products must be sent to your reseller or a service facility designated by TalkSwitch. The original end-user purchaser shall pay all shipping charges, duties and taxes for products sent to TalkSwitch for warranty service. TalkSwitch shall pay for return of the product to the end-user purchaser.

  • Page 281: Appendix F: Specifications

    A P P E N D I X F A pp e n di x F : Spe ci f ic ati o n s SP E CI F I CA TI O NS The following specifications apply to TalkSwitch units bearing the part number CT.TS001.1. Interfaces 240vs...
  • Page 282 Analog Extension Specifications Connector type RJ-11, 2-pin Trunk type Loop start 600 Ω Interface impedance 0–600 Ω Loop range Flash supported On-hook voltage 35 V Off-hook loop 35 V voltage source Off-hook loop current 23 mA to 40 mA Dial tone level -2.4 dBm Ringing voltage 90 V RMS...
  • Page 283 Regulatory Approvals ACTA TIA/EIA/IS-968A and FCC Part 68, Industry Canada CS-03 FCC Part 15B, Industry Canada ICES-003 Power adapter complies with UL and CSA Reduction of Hazardous Substances (RoHS) Directive 2002/95/EC VoIP Features (models with VoIP lines only) • Embedded SIP server and user agents •...

  • Page 284: Appendix G: Copyright And Licensing Notices

    TalkSwitch software is protected under copyright law and international treaties. Unauthorized reproduction or distribution of TalkSwitch software, or any portion of it, in any form, may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent of the law.
  • Page 285 C) Copyright © 2001–2003 Swedish Institute of Computer Science. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 286 F) Copyright © 1991, 1999 Free Software Foundation, Inc. 3rd-Party IP Phone configuration library. Copyright © 2006 Centrepoint Technologies, Inc. This library is free software. You can redistribute it and/or modify it under the terms of the GNU Lesser General Public License as published by the Free Software Foundation, either version 2.1 of the License, or (at your option) any later version.

  • Page 287: Appendix H: Home/Office Wiring Guide

    A P P E N D I X H A pp e n di x H : H o me /O ffi ce W i r i ng Gu i de HOME/OFF ICE WIRING GUIDE This appendix describes phone wiring for North America, and is provided as reference information for other countries and regions.
  • Page 288 Demarcation point The demarcation point is the point of interconnection between the telephone company facilities and your building. Location: It is usually a box located inside the building, within 15 feet of the incoming phone wiring. In newer houses, it may be located near the fuse box. Wiring: The box will contain at least four posts used to branch the incoming wiring to the internal phone wiring.
  • Page 289 Line 1, Line 2 or even both lines for two-line phones. Prior to adding a TalkSwitch, all phones in the home ring in unison when a call comes in. Home phones do not have TalkSwitch functionality and rely on phone company features for any enhancements.
  • Page 290 TalkSwitch L1 Using a two-line phone two-line phone cord — 4 pins Connecting to TalkSwitch rear panel If you have two lines, you will need to connect them to jack L1 and jack L2. This shows a single line from...
  • Page 291 OPTION 2 — TalkSwitch controls incoming lines and phones Advantages • Home phone system and office phone system are integrated together. • Calls to the home can be forwarded to the office and vice versa. • The home phones have all the call handling capability as the office phones including voicemail, call cascade, mode scheduling, call forwarding etc.
  • Page 292 Adding an extension block To TalkSwitch extension To house loops 1. Add an extension block next to the demarcation point. 2. Connect the house loops and the phone cable from the demarcation point to the posts of the extension block.
  • Page 293 1. Use a single-line RJ-11 phone cord to connect the demarcation point to TalkSwitch L1. 2. Use a single-line RJ-11 phone cord to connect the extension block to TalkSwitch E4. 3. Use single-line RJ-11 phone cords to connect the office phones to TalkSwitch E1, E2 and E3. LEGEND:...

  • Page 294: Glossary

    Call back If call back is activated, it instructs TalkSwitch to call you back at a preset out-of-office phone number. With call back you can access the TalkSwitch long-distance plan while you are away.
  • Page 295 TalkSwitch parties or remote callers. Configuration The way the system is set up. The management software defines the settings of the TalkSwitch system. These settings determine what each TalkSwitch feature will do and when and how it will do it.
  • Page 296 Line 1, 2, 3, or 4 A jack or plug-in on the back panel of TalkSwitch which can accept an RJ-11 plug from a telephone line or PBX system. You can plug in a single-line telephone cable into this jack and it becomes a usable TalkSwitch line.
  • Page 297 Local extension A local extension is an analog extension plugged into one of the extension jacks on the back panel of your TalkSwitch, or an IP extension connected to the TalkSwitch by LAN. Modem Acronym for MODulator-DEModulator. A modem is a device that converts digital information from a computer into analog signals for transmission over telephone lines and vice-versa.
  • Page 298 Real-time Transport Protocol. It defines a format for delivering audio and video files over the Internet. Routing Determining the path that a message or call has to take over circuits. TalkSwitch routes incoming calls according to the configuration. Serial communication A type of electronic communication requiring data bits to be sent one after the other, unlike parallel communication.
  • Page 299 Virtual The term ‘virtual’ refers to something that is not physically plugged in. Voicemail (call answer) A service provided by TalkSwitch or telephone companies giving callers the opportunity to leave a message when your phone is busy or unanswered. VoIP Voice over IP.

  • Page 300: Index

    INDEX Numerics 3-way calling wait time list 187 3-Way Calling/Conference check box 129 3-Way Calling/Conference service 153, 176 480i 202 9133i 201 About Call cascade 66 About line appearance 201 About page 25 Access code Adding 123 Removing 123 Access code box 123 Access Code Configuration area 122 Account name box 158 Account Options area 160, 163...
  • Page 301 Grandstream IP phone 102 IP phones 82 Polycom IP phone 98 TalkSwitch IP phone 82 TS-850i IP phone 90 Additional Settings button 62, 63, 65, 66 Additional Settings window 62, 63, 65, 66 Adjust button 31 Administration area 27 All mailboxes option 120...
  • Page 302 Calibrate Lines button 132, 185 Calibrate Lines window 132 Calibrating Telephone lines 132 Call Back Recording an announcement 161 Call Back Bridging Access window 161, 164 Call Back Options window 181 Call back ring return area 181 Call Bridge (DISA) page 157 Call cascade About 66 Ignoring for calls transferred from local extensions 75...
  • Page 303 Codec Options window 56 Configuration File window 24, 166 Configuration Selection page 23 Configuration software troubleshooting 242 Configure Auto-Detected TalkSwitch System button 23, 168 Configure Keys button 86, 87 Configure Notification Options window 80 Configure Notification Options... button 80 Configuring...
  • Page 304 Default gateway box 34, 220 Default language for system prompts to callers list 28 Delete any unrecognized inbound emails check box 45 Delete name from dial-by-name directory check box 121 Delete Password button 121 Delete password for mailbox list 121 Delete Password window 121 Delete Wav File button 40 Deleting...
  • Page 305 Ethernet connection 10 Exchange 47 Export list 127 Export System Speed Dial List area 126 Export System Speed Dial List window 127 Extension connectors 5 Extension ring groups queuing callers to... 194 Extension tab 58 Extension type list 59 Extensions Connecting 11 Numbering convention 17 Extensions Requiring an Access Code area 123...
  • Page 306 Handset ID 62, 95, 96 Help and troubleshooting 242–247 Auto attendant 243 call routing/transfer/intercom 244 configuration 242 contacting TalkSwitch 247 fax machines 244 local area network 245 local extensions 245 music on hold 243 Hold ringback reminder timer list 179...
  • Page 307 Voicemail memory 19 Installing base 90 batteries 91 handset charger 91 Memory card 19 TalkSwitch management software 5 Intercom troubleshooting 244 Intercom call 180 Intercom Calls area 181 Intercom calls area 181 Intercom calls follow cascade settings check box 181...
  • Page 308 Load Wav File button 39 Loading Auto attendant message Erasing Local area network Connecting 10 Networking TalkSwitch units 16 Optimizing TalkSwitch system 18 troubleshooting 245 Local extension Bypassing automatic route selection 156 Bypassing toll restriction 156 Restricting access to line hunt groups 156...
  • Page 309 Setting up 15 troubleshooting 243 My Outgoing Server (SMTP) Requires Authentication area 44 My Outgoing Server (SMTP) Requires Authentication check box 44 My TalkSwitch system link 26 Networking TalkSwitch units 16 No answer call cascade 70 No Answer tab 70...
  • Page 310 Phone MAC address 94, 96 Phone notification 79 Phone Number area 134 Phone number box 79, 124, 134 Phone number used for TalkSwitch VoIP caller ID list 66 Phone Numbers area 129 Phones Connecting 11 Play announcement only check box 77...
  • Page 311 Preferred DNS server box 34, 220 Profile name box 49, 50 Programmable keys 86 Programming TS-480i softkeys 87 TS-9133i function keys 86 Prompted Call Back 162 Prompted call back Recording announced message 164 Prompted Call Back page 162 Proxy server name box 51 Proxy/registrar server name box 51, 228 Public IP address 97 Public IP address area 35...
  • Page 312 SIP signalling port box 179 Slowly pulse the Power/Data light to indicate new messages check box 119 Softkeys 86 Programming TS-480i 87 Start time 1 list 155 Start time 2 list 155 Starting TalkSwitch management software 22 I N D E X...
  • Page 313 System time link 25 TalkSwitch 480i window 87 TalkSwitch 9133i window 86 TalkSwitch Command Console window 172 TalkSwitch configuration software Upgrading 6 TalkSwitch Date and Time Properties window 31 TalkSwitch Firmware Update window 173 TalkSwitch management software Installing 5 Starting 22 Upgrading 6...
  • Page 314 TFTP server location box 171 This server requires logon to incoming mail server before sending mail option 44 This server requires SMTP logon information option 44 This TalkSwitch location is the proxy/registrar check box 50 Time to send box 214 Time Zone area 32...
  • Page 315 Use announced message check box 160, 163 Use automatic mode switching check box 31 Use call back prefix check box 160, 163 Use configured IP and DNS information option 34, 220 Use direct line access on check box 63 Use extension names in caller ID information for all outgoing VoIP calls option 52 Use password check box 160, 164 Use same line connect check box 112 Use system name in caller ID information for all outgoing VoIP calls option 52...
  • Page 316 VoIP service provider calls list 53 VoIP Settings window 179 WAN port 90 When a call is answered list 71 When listening to voicemail messages, always start with list 119 When matched, perform the following list 138 I N D E X...

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