Prompted Call Back; Using Prompted Call Back - Talkswitch CT.TS005.003904 User Manual

PROMPTED CALL BACK

Prompted call back lets a travelling user gain access to the TalkSwitch system. This minimizes
long-distance and hotel telephone costs. You can set up one prompted call back account for
the system.
The Prompted Call Back page allows you to set up prompted call back for the TalkSwitch
system, including the name, call back number, announced message, password, dialing prefix,
and hunt groups.
You must ensure an auto attendant will answer. In order to trigger prompted call back, the
user must call the system, wait for the auto attendant to answer, dial 61, and then hang up.
1. Select the Prompted Call Back page.

Using prompted call back

1. Call the TalkSwitch system, and let the auto attendant answer.
2. Dial 61, and then hang up. The system will dial the call back number.
3. Press # to accept the call back.
4. Enter the prompted call back password + # to enter the system menu. From the system menu
you can:
• Dial an extension. After you complete the call, you will be disconnected.
• Check your voicemail by dialing ** + extension. After you check your voicemail, press *
to return to the system menu.
• Call an outside number by dialing 9 or 81–88 + phone number. To complete the call,
press #* to return to the system menu. You can also press ## to call another outside
number using the same hunt group.
• Configure the system by dialing #, entering the system password + #, and then entering
the command.
T A L K S W I T C H C O N F I G U R A T I O N 162