Using Call Waiting; Conference Calling With Talkswitch; Two Talkswitch Local Extensions And One Outside Caller; Two Outside Callers And One Local Extension - Talkswitch CT.TS005.003904 User Manual

Using call waiting

If the call waiting feature is activated as a Busy option in the call cascade routing for a local
extension and the dialed extension is in use, the caller hears ringing or music depending on the
music on hold settings. You hear the following:
• If the phone supports call waiting caller ID, you hear a beep followed by a short blip.
• If the phone does not support call waiting caller ID, you hear a beep. When the call waiting
notification beep is heard, you can pick up another line and dial 7 and press Dial, Send or #
to put the current caller on hold and answer the new caller. To return to the previous call,
press the flashing line key that corresponds to the previous call. On most IP extensions, this
will put the current call on hold and connect to the other caller.
• To terminate the current call and go back to the other caller on hold, hang up, then go off-
hook and press the button that corresponds to the flashing line of the caller on hold. If you
do not want to take the new call, ignore the call waiting beeps. TalkSwitch will direct the
caller to the next level of the call cascade for that extension (i.e. send the caller to the
associated voice mailbox).

Conference calling with TalkSwitch

Note: If you try to initiate a conference call with a TalkSwitch 9112i IP phone, but there is no
line available, you will not hear a busy signal. You will instead be reconnected with the
other caller.

Two TalkSwitch local extensions and one outside caller

You do not require access to the telephone company's 3-Way Calling/Conference service to use
the TalkSwitch conference calling capabilities.
1. Establish a call with an outside party.
2. Press Conf or Hold to place the outside caller on hold.
3. Dial the local extension you wish to conference with.
4. When the extension answers, press Conf to establish the 3-way call.

Two outside callers and one local extension

There are two different methods for this type of conference call. The first method is similar to
the one above, using only TalkSwitch for the conference function.
1. Establish a call with an outside party.
2. Press Conf or Hold to place the outside caller on hold.
3. Dial 9 or 81–88 to choose a hunt group.
4. Dial the number of the other outside party.
5. When the call is answered, press Conf to establish the 3-way call.
The second method uses the same line connect feature and the telephone company's 3-Way
Calling/Conference service.
1. Establish a call with an outside party.
2. Press Hold to place the outside caller on hold.
U S I N G T A L K S W I T C H 200