Auto Attendant; The Auto Attendant Does Not Play When Calls Come In; The Auto Attendant Message Is Broken Up Or Very Faint; The Auto Attendant Answers Calls Before Any Of The Extensions Ring - Talkswitch CT.TS005.003904 User Manual

4. From an out-of-office phone, call into TalkSwitch and wait for the auto attendant. Enter
command mode by pressing # on an analog extension phone, or *55# on an IP phone.. Enter
the correct password, if you have password protection.

Auto attendant

The auto attendant does not play when calls come in

1. Check if the line light on an incoming call is flickering while the phone is ringing. If not,
replace the phone cord.
2. Make sure you have an auto attendant message recorded.
3. Ensure the system is running the correct mode. Open the TalkSwitch management software.
Select Scheduling. Check the Current mode in the Modes area.
4. Ensure the telephone line has the correct auto attendant setup. Select Telephone Lines.
Ensure the right auto attendant is selected for the mode, telephone number, and telephone
line. Try setting the auto attendant to answer Immediately.

The auto attendant message is broken up or very faint

1. Open the TalkSwitch management software. Choose Troubleshooting > Telephone Lines >
Audio. Adjust the Transmit levels volume setting.
2. The quality of the microphone in the telephone handset you used to record your auto
attendant can affect the quality of your recording. Try recording the auto attendant from
another extension/telephone.

The auto attendant answers calls before any of the extensions ring

If TalkSwitch users wish to have their local extensions ring before the auto attendant picks up
incoming calls, do the following:
1. Open the TalkSwitch management software. Select Telephone Lines. Select the telephone
line, telephone number, and mode. Click Edit. Increase the number of rings.

The auto attendant is transferring calls to the wrong extension

1. Check if the extension jacks of your devices (phones, faxes) are plugged into the
corresponding jacks on the TalkSwitch back panel (i.e. extension 111 is plugged into E1).

The auto attendant answers calls, but does not transfer them to the extensions

1. Make sure your extensions are plugged into the extension jacks on the back panel of
TalkSwitch (instead of your telephone wall jacks).
2. Open the TalkSwitch management software. Expand Auto Attendants (Menus). In the
Actions During Auto Attendant Playback area, check if the actions and resources point to the
correct extensions.

Music on hold

Callers hear the "One moment please" message and then total silence when the auto
attendant transfers their call to an extension
1. There is a problem with the music source. Check all connections and the power.
T R O U B L E S H O O T I N G A N D S U P P O R T 243