Transferring Calls; Modems And Telephone Line Access; Forwarding Calls Out Of The Office; Automatic Call Forwarding - Talkswitch CT.TS005.003904 User Manual

Transferring calls

Calls answered on a parallel-connected phone can be transferred to any TalkSwitch extension or
voice mailbox. To transfer the caller, press **. After you hear 2 beeps, dial the extension and
hang up. You cannot announce a caller to the transferred extension but if you stay on the line,
you are in a conference call state. You can hang up at any time.
If you transfer a call from a parallel-connected phone and then hang up, the extension rings the
number of times specified for that extension. If it is not answered within that number of rings,
the call is handled according to that extension's call cascade actions.
When a phone in parallel with TalkSwitch is off-hook, you notice that the corresponding line
light flickers to indicate the line is busy. TalkSwitch does not allow extensions to interfere on a
call that has the line in use.
You can change the transfer prefix to *# if the default transfer prefix conflicts with another
device or service. See From home phone tab on page 178.

MODEMS AND TELEPHONE LINE ACCESS

If your modem is attached to TalkSwitch as an extension, you can configure it to access your
telephone lines in one of two ways.
1. Enable direct line access to one of your telephone lines. You don't have to dial 9 or any
other hunt group to access an outside line at the extension where your modem is connected.
Your modem will work the same way it always has. You don't have to change your dial-up
settings for the modem.
2. If you use a telephone and modem on the same extension, do not enable direct line access.
A TalkSwitch extension with direct line access immediately connects to one of your
telephone lines when you pick up the telephone's handset, preventing you from accessing
other system features without first pressing Flash on an analog extension or ** on a IP
extension.
You can have your modem access a specific telephone line using a hunt group.
Change your modem's dial properties to include the intended hunt group (9 or 81–88)
followed by the letter w, before the dial-up networking phone number (e.g. 9w789-1234).
The letter w after your dial-out access number tells your modem to dial the access number 9,
wait until it detects a dial tone, and then dial your dial-up networking number.
If your modem has problems dialing out, use a comma (,) to create a 2 second pause instead
of the w (wait for dial tone).
Because TalkSwitch units are digital systems, modem calls will only operate at a maximum
speed of approximately 28 Kbps.

FORWARDING CALLS OUT OF THE OFFICE

Automatic call forwarding

The auto attendant can forward an office call to a remote extension. Use the auto attendant
message to prompt callers to select your remote extension number(s). (e.g. "To speak to John
Smith, dial 211.")
U S I N G T A L K S W I T C H 204