While You're On A Call; Placing Calls On Hold; Transferring Calls To An Extension; Unscreened Transfer - Talkswitch CT.TS005.003904 User Manual

While you're on a call

You can intercept a call while connected to another caller.
1. Press Hold to place the first call on hold.
2. Press *9, or *7 and the extension number, then press Dial, Send or #.
3. Once you are finished with the second call or would like to return to the first caller,
press Cancel.

Placing calls on hold

1. Press Hold.
2. If you have multiple callers on hold or in queue at your extension, you can retrieve them on
a first in/first out basis. Depending on your phone, you can either:
• Press the flashing line key that corresponds to the caller on hold.
• Press Hold and 7, then press Dial, Send or #.

Transferring calls to an extension

Unscreened transfer

1. Press Transfer or xfer to put the caller on hold.
2. Dial the extension number.
3. Press Transfer or xfer. If the IP phone supports the hang-up transfer feature, hang up the
phone. Please check the documentation of the IP phone to see if it supports this feature.
The caller is taken off hold when the receiving extension answers. If the extension is busy or the
call not answered, the system can perform the call cascade's Busy action or No Answer action, or
can ring back the extension that transferred the call. See Transfer Preferences on page 175.

Screened transfer

To initiate a screened transfer from an IP extension to another local extension, remote
extension or ring group:
1. Press Transfer or xfer to put the caller on hold.
2. Dial the extension number.
• If the person at the receiving extension wishes to take the call, press Transfer or xfer
to complete the transfer. If the IP phone supports the hang-up transfer feature, hang up
the phone. Please check the documentation of the IP phone to see if it supports this
feature. The caller is immediately taken off hold and connected to the
receiving extension.
• If the person at the receiving extension does not wish to take the call and you want to
return to the caller, press Cancel. If this softkey is unavailable, press the flashing line
button that corresponds to the caller on hold. You can also press Hold and 7, then press
Dial, Send or #.
• If you dial an extension that is busy or not answered, you can complete the transfer. The
caller will be directed according to that extension's call cascade settings.
U S I N G T A L K S W I T C H 198