On-Hold Settings - Talkswitch CT.TS005.003904 User Manual

On-hold settings

The On-hold Settings area allows you to select the sound to play while the caller is on hold.
1. Select the sound to play while the caller is on hold. Choices are:
• Play "double beep" tones — Plays a "beep beep" sound.
• Play music whose source is connected to the MUSIC jack — Plays music from a CD player
connected to the MUSIC jack. See Setting up music on hold on page 15.
• Play music from file loaded on TalkSwitch — Plays the .wav file loaded into the
TalkSwitch system.
2. If you selected Play music from file loaded on TalkSwitch:
a) Obtain an 8 kHz, 8 bit, Mono, u-Law .wav file that contains the music or recorded
message. You can download free music on hold from the mytalkswitch section of the
TalkSwitch website.
You can also convert .mp3 and other file formats to .wav with a utility like Audio
Converter and Ripper from www.audioi.com.
b) Click Load Wav file. The Select Wav File window appears.
c) Click Browse to select a .wav file, and then click Select Wav File. The system will load
the .wav file into the TalkSwitch unit(s), and will display the file size and date loaded.
3. Adjust the volume of music on hold.
a) Check the volume by placing a test call and going on hold.
b) Change the volume by setting the Playback volume for music file list. Choices are:
• Loudest
• Louder
• Default
• Quieter
• Quietest
c) Choose File > Save.
You must save the configuration for the volume setting to take effect.
d) Repeat Steps a to c.
T A L K S W I T C H C O N F I G U R A T I O N 39