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Talkswitch TS-850i User Manual

Talkswitch ts-850i: user guide
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T A L K S W I T C H U S E R G U I D E
TALKSWITCH
TS-850i TELEPHONE
C T.T P 0 0 5 . 0 1 1 1 0 2
A N S W E R S W I T H I N T E L L I G E N C E
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Summary of Contents for Talkswitch TS-850i

  • Page 1 T A L K S W I T C H U S E R G U I D E TALKSWITCH TS-850i TELEPHONE C T.T P 0 0 5 . 0 1 1 1 0 2 A N S W E R S W I T H I N T E L L I G E N C E...
  • Page 2 Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by any means, electronic or mechanical (including photocopying, recording, or information storage and retrieval systems) or trans- lated to another language, for any purpose other than the licensee’s personal use and as specifically allowed in...

  • Page 3: Table Of Contents

    Configuring the TS-850i as an IP extension ....... . .
  • Page 4 Caller ID ............27 Using the TS-850i with a traditional phone line ......28 Holding and transferring calls .
  • Page 5 TalkSwitch limited warranty ........

  • Page 7: Introduction

    INTRODUCTION Congratulations on your purchase of the TS-850i Cordless DECT Phone! This guide describes how to install, configure and use your TS-850i with a TalkSwitch system. Read the installation section from beginning to end. The rest of the guide shows how to use the features. For more information, visit the support section at http://global.talkswitch.com.

  • Page 8: Parts List

    Parts list In addition to the TS-850i Start Guide and the TS-850i User Guide, the following items are included in your TS-850i package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your system administrator or reseller.

  • Page 9: Ts-850I Handset - Front View

    TS-850i handset — front view Color display Green Phone key used to place a call Navigation keys used to scroll through menus Keypad used to dial numbers and enter characters Star key used to access TalkSwitch features, capitalize letters and enter numbers...

  • Page 10: Ts-850I Handset - Side View

    TS-850i handset — side view Headset jack (2.5mm) Loudspeaker Volume keys for speakerphone adjust audio and ringer volume. Pressing the up key in Idle mode shows the system status of the phone (MAC address, IP address, software Speakerphone version and handset ID).

  • Page 11: Handset Charger

    E V E R Y C A L L C O U N T S Power supply connector Rear view indicates the base has a connection to the TalkSwitch unit or an Internet Telephony Service Provider VoIP indicator Call indicator indicates landline or...

  • Page 12: Handset Screen - Idle Mode

    Handset screen — idle mode Connection status indicators Black/black – out of range of the base Yellow/black – within range of the base, but not ready for Internet calls Yellow/yellow – within range of the base, and ready for Internet calls Time and date Call log for incoming, outgoing and missed calls...

  • Page 13: Installing The Ts-850I

    Line port on the base to the telephone wall socket. This will allow you to use the TS-850i with a traditional phone line. E V E R Y C A L L C O U N T S...

  • Page 14: Installing The Handset Charger

    Only use the power supply included with the product. Using an unauthorized power supply will invalidate the product warranty and may damage the telephone. Base AC 110/220 V T S - 8 5 0 i U S E R G U I D E...

  • Page 15: Installing The Batteries

    Installing the batteries Use only approved AA Nickel Metal Hydride (Ni-MH) rechargeable batteries (1800+ mAh 1.2V). Never use other batteries or conventional alkaline batteries. 1. Push in and down on the two holes in the back of the handset to release the battery cover.

  • Page 16: Registering Handsets With The Base

    3. Place the handset in the handset charger. The handset automatically registers with the base, and the Configure SIP Domain message appears on the display. This message indicates that you must configure the TS-850i as an IP extension, as described later. Once the handset is registered, the left connection status indicator in the display will turn yellow.

  • Page 17: Using The Handset Itself

    Using the handset itself 1. Press the Reset button on the back of the base. A five-minute registration period starts. 2. In Idle mode, press the OK key on the handset to access the Main menu. 3. Choose Settings, and then press the OK key. 4.

  • Page 18: Checking And Updating Firmware

    Checking and updating firmware Occasionally, you may want to check and/or update the TS-850i firmware. To check the current firmware version: 1. In Idle mode, press the Increase Volume button on the left side of the handset. After a brief delay the phone will display a System Status screen.

  • Page 19: Configuring The Ts-850I As An Ip Extension

    Configuring the TS-850i for use within the office If the TS-850i is located within the office, it connects to your TalkSwitch system over the local area network (LAN). 1. Launch the TalkSwitch management software.

  • Page 20: Ip Extension Details Area

    4. Select TalkSwitch as the Type of phone, and then select TalkSwitch 850i as the model. 5. Select the language for prompts heard by the user of the extension in the System prompt language list. IP extension details area 1. Set the Location to Internal.

  • Page 21: Configuring The Ts-850I For Use Outside The Office

    Run the firewall test to ensure the appropriate ports are forwarded from the router at the TalkSwitch location to the TalkSwitch unit acting as proxy. There should be no need to make any adjustments to the firewall at the remote location.

  • Page 22: Activate Extension Area

    TalkSwitch management software. The Last name is used with the dial-by-name directory. 4. Select TalkSwitch as the Type of phone, and then select TalkSwitch 850i as the model. 5. Select the language for prompts heard by the user of the extension in the System prompt language list.

  • Page 23: Configuring The External Ip Extension Handset

    Use the navigation keys to choose the period, and then press the OK key. 6. Press the Save softkey to accept the changes, and then press the Back key. 7. When prompted to reboot the base, select Yes. The TS-850i will automatically download the configuration from the TalkSwitch system.

  • Page 24: Configuring The Handset

    CONFIGURING THE HANDSET Enabling auto answer mode You can set the TS-850i to auto answer when you pick up the handset from the handset charger. 1. In Idle mode, press the OK key to access the Main menu. 2. Choose Settings, and then press the OK key.

  • Page 25: Changing The Audio Settings

    Ringer melody — Sets the ringtone for incoming VoIP and Landline calls. The Intercom setting is for intercom calls between handsets connected to the same base, but is not used with a TalkSwitch system. • Ringer volume — Sets the volume of the ringtone.

  • Page 26: Using The Ts-850I

    During a call, press the volume up or volume down buttons on the side of the phone to adjust the volume up or down. The volume setting is automatically saved when you end the call. See TS-850i handset — side view on page 4. Locking and unlocking the keypad If you are carrying the handset around, you can lock the keypad so that you do not use it accidentally.

  • Page 27: Typing Text And Numbers

    Typing text and numbers When you are using the keypad to dial a number, you can only enter numbers. When you are using the keypad to enter other information (such as adding a new contact), you may use alphanumeric characters or symbols. Two softkeys will be displayed: Erase and Options.

  • Page 28: Making And Answering Calls

    You can call a local extension (111–118 and 151–158 to 141–148 and 181–188), remote extension (210-219 to 240–249), ring group (300-309), general voice mailbox (410-419 to 440-449), or a VoIP number within a TalkSwitch VoIP network (250-299). 1. In Idle mode, dial the extension number, and then press the Green Phone key.

  • Page 29: Making A Call Using A System Speed Dial Number

    Making a call using a system speed dial number A system speed dial number allows you to quickly call an outside number from any local extension. The administrator maintains the list of system speed dial numbers. 1. In Idle mode, dial ‡...

  • Page 30: Making A Call Using Redial

    Making a call using redial 1. In Idle mode, press the Options softkey. 2. Choose Redial, and then press the OK key. The most recently dialed number is displayed. 3. If a hunt group is required, ensure that hunt group is inserted in front of the phone number.

  • Page 31: Making A Conference Call

    Rejecting the call routes it to your extension’s answered (but rejected) call cascade (e.g. voicemail or another user). You can also set the TS-850i to auto answer when you pick up the handset from the handset charger. In this case you do not have to press the Green Phone key.

  • Page 32: Answering Call Waiting

    Green Phone key. Answering an analog call If you have connected a telephone cable from the Line port on the base to the telephone wall socket, the base can receive an analog call over the traditional phone line.

  • Page 33: Rejecting A Call

    If the base receives an analog call, all handsets will ring by default. You can disable a handset from ringing during an incoming analog call. 1. In Idle mode, press the OK key to access the Main menu. 2. Choose Settings, and then press the OK key. 3.

  • Page 34: Using The Ts-850I With A Traditional Phone Line

    Using the TS-850i with a traditional phone line When connected to the traditional telephone network (PSTN) or to a TalkSwitch system as an analog extension, FLASH is engaged by pressing the R# key. The key MUST be held for approximately 2 seconds until you connect to the other caller (call waiting) or receive dial tone to initiate a calling feature.

  • Page 35: Holding And Transferring Calls

    HOLDING AND TRANSFERRING CALLS Placing a call on hold 1. During a call, press the Hold softkey. Taking a call off hold 1. Press the Options softkey, choose Retrieve call, and then press the OK key. Transferring a call 1. During a call, press the Hold softkey. 2.

  • Page 36: Attended Transfer

    Attended transfer 1. During a call, press the Hold softkey. 2. Choose a contact or dial the number, and then press the Green Phone key. 3. If the person wants the call, press the Options softkey, choose Transfer, and then press the OK key. 4.

  • Page 37: Parking Calls And Paging

    Two-way intercom paging Two-way intercom paging connects your phone to the other extension’s speaker, and allows the other user to respond. The other phone must be a TalkSwitch phone (TS-200, TS-400, TS-600, TS-9112i, TS-9133i or TS-480i). Note that a TS-850i cannot receive a two-way intercom page.

  • Page 38: Overhead Paging

    ‡ Overhead paging Overhead paging connects your phone to the PA amplifier connected to the TalkSwitch unit. 1. In Idle mode, dial 0, and then press the Green Phone key. T S - 8 5 0 i U S E R G U I D E...

  • Page 39: Voicemail

    I'm sorry that I can't answer your call. Please leave a message and I will return your call as quickly as possible. Thank you. Checking voicemail using the TalkSwitch feature code The voicemail indicator (the tip of the antenna) flashes to indicate there is a new voicemail message.

  • Page 40: Controlling Message Playback

    Controlling message playback While listening to a voicemail message, you can use the following message playback controls. Rewind 10 seconds Skip ahead 10 seconds Check time and date Delete message Skip to next message Press 1 Go to beginning Press 3 Skip to end Press 5 Forward message...

  • Page 41: Other Features

    OTHER FEATURES If you have direct line access, dial ‡ symbol. Toggling do not disturb mode You can toggle do not disturb mode off and on. Do not disturb mode prevents your phone from ringing, and immediately routes incoming calls according to your extension’s do not disturb call cascade.

  • Page 42: Call Log

    CALL LOG The call log keeps track of all your incoming and outgoing calls. It consists of four different call logs that you can scroll through using the navigation keys on the handset. There are call logs for all calls, missed calls, incoming calls and outgoing calls.

  • Page 43: Contacts

    CONTACTS Contacts are stored names and numbers that allow you to easily dial them. The Contacts menu consists of one or more groups that you can scroll through using the left/right navigation keys on the handset. The names and numbers are listed in alphabetical order for each group.

  • Page 44: Deleting A Contact

    Deleting a contact 1. In the Main menu, choose Contacts, and then press the OK key. 2. Choose the contact you want to delete. 3. Press the Options softkey, choose Delete contact, and then press the Yes softkey when prompted to delete the contact. 4.

  • Page 45: Changing The Default Number For A Contact

    Changing the default number for a contact The first number you save for a contact is automatically the default number. If you use speed dial, for example, it is always the default number that is dialed. You can always change the default number for a contact. 1.

  • Page 46: Adding A Call Log Number To Contacts

    Adding a call log number to contacts 1. In Idle mode, press the Call log softkey. 2. Choose the number you want to add to contacts. 3. Press the Options softkey, choose Add as contact, and then press the OK key. The number is automatically added to the new contact.

  • Page 47: Editing A Group

    Editing a group 1. In the Main menu, choose Contacts, and then press the OK key. 2. Press the Options softkey, choose Groups, and then press the OK key. 3. Choose the group you want to edit. 4. Press the Options softkey, choose Edit group, and then press the OK key. 5.

  • Page 48: Removing A Contact From A Group

    Removing a contact from a group 1. In the Main menu, choose Contacts, and then press the OK key. 2. Choose the contact that you want to remove from a group. 3. Press the Options softkey, choose Edit contact, and then select Groups. 4.

  • Page 49: Troubleshooting

    The following is a list of solutions to the most common issues that you may experience when you use the TS-850i. Most of the problems you can easily solve yourself, whereas others require that you contact your service provider.
  • Page 50 Problem The handset is registered to the wrong base. (continued) The handset registration failed, and the status indicator on the display is black. The display reads, “Searching for base”. The POWER indicator on the base is not lit. The I-NET indicator on the base is not lit.
  • Page 51 IP address to your TS- 850i’s MAC address when using port forwarding. Otherwise incoming traffic is probably not forwarded to your TS-850i. For more information, check your router’s user guide. Try disabling STUN. Open the Internet settings menu, choose STUN mode, and select Disabled.
  • Page 52 Problem I can’t make Internet calls, the VoIP indicator on the base is not lit, and the right status indicator in the upper left corner of the display is black. (continued) When I make Internet calls, the sound quality is poor. I cannot make Internet calls, but it worked yesterday.
  • Page 53 Problem I cannot make Internet calls, but it worked yesterday. (continued) E V E R Y C A L L C O U N T S Possible causes The SIP server is down. The Internet connection is down. Possible solutions Contact your Internet Telephony Service Provider.

  • Page 54: Appendix A - Optional Configuration Methods

    CONFIGURATION METHODS Configuring the TS-850i as an analog local extension Once you have completed the procedures in Installing the TS-850i on page 7, you can configure the TS-850i as an analog local extension. The base will support one extension. If multiple handsets are registered with the base, they will share the extension.

  • Page 55: Configuring The Analog Local Extension Handset

    5. Choose Landline, and then press the OK key. Configuring the TS-850i as a standalone IP phone Once you have completed the procedures in Installing the TS-850i on page 7, you can configure the TS-850i as a standalone IP phone without using the TalkSwitch management software.

  • Page 56: Configuring The Voice Settings

    1. In the Main menu, choose Settings, and then press the OK key. 2. Choose Network settings, and then press the OK key. 3. Choose IP Mode, and then press the OK key. 4. Choose Static, press the OK key, and press the Back softkey. 5.
  • Page 57 6. Click Voice Settings. The Voice Settings page appears. 7. Complete the Voice Server settings with account information from your ITSP (Internet telephony service provider). Contact your ITSP for more information. 8. Click SAVE CHANGES. The system saves the changes and then returns to the main page.

  • Page 58: Legal

    REN for the calling area. For the EU: The telephone’s conformity with EU directives is confirmed by the CE symbol. We hereby declare that the LAN Cordless TS-850i is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

  • Page 59: Warranty

    TalkSwitch shall not have any obligation to repair or replace product until the Customer returns defective product to TalkSwitch. Any replacement product may be either new or like-new, and may contain remanufactured parts, equivalent to new in performance.

  • Page 60: For Products Purchased In The U.s. Or Canada

    For products purchased in the U.S. or Canada 1. Contact your reseller and obtain a Warranty Return Authorization (WRA) number if required. If you bought the product directly from TalkSwitch, you can obtain this number by contacting the Technical Support department at TalkSwitch —...

  • Page 61: For Products Purchased Outside Of The U.s And Canada

    © TalkSwitch 2009. All Rights Reserved. CT.TP005.011102 (January 2009) TalkSwitch is a division of Centrepoint Technologies Inc. TalkSwitch and the TalkSwitch logo are registered trademarks of Centrepoint Technologies Inc. E V E R Y C A L L C O U N T S...
  • Page 63 Charging batteries 9 Checking firewall 15 Choosing a contact 37 Codecs 1 Conference call 25 Configuring analog local extension 48 external IP extension 15 handset 18 handset of external IP extension 17 IP extension 13 standalone IP phone 49 TS-850i 13...
  • Page 64 21 Inserting a symbol 21 Installing base 7 batteries 9 handset charger 8 TS-850i 7 IP extension configuring 13 Keypad locking and unlocking 20 Keypad sound 19 T S - 8 5 0 i U S E R G U I D E...
  • Page 65 Transferring a call 29 Troubleshooting 43 TS-850i configuring 13 installing 7 Typing text and numbers 21 Unlocking the keypad 20 Using the TS-850i with a traditional phone line 28 Viewing registered handsets 11 Voice mailbox calling 22 Voicemail checking 33...

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