Recording An Announcement On A Local Extension; Pager And Cell Phone Notification; Music On Hold; Music On Hold And Call Forwarding To Remote Extensions - Talkswitch CT.TS005.003904 User Manual

Recording an announcement on a local extension

An announcement is a recorded message providing information to callers. It can be recorded
using your phone as a voicemail message or loaded as an audio file. The system hangs up after
playing an announcement. Callers have the option of pressing * during an announcement to
return to the auto attendant. Callers can also dial 0 to perform other actions if this is configured
in the voicemail options.
You might include in the announcement a mention of the selections a caller may press and leave
a section of silence at the end to give the caller time to make a selection.
To record an announcement, access a voice mailbox and select option 2 to change greeting
options as described in Retrieving messages and accessing a voice mailbox on page 207.

Pager and cell phone notification

When a new message is left in a voice mailbox, it can notify a pager, cell phone or a
remote number.
You can configure the system to notify you for every new message or for only the first new
message received since the last time you accessed new messages.
If you use remote phone notification, you can accept or reject the notification call when
you answer.
• Press # to listen to messages.
• Press * to postpone listening to messages.

MUSIC ON HOLD

TalkSwitch can play music to callers when they are on hold, parked or queued. The music played
is provided by the source you have connected to the music jack or from a sound file (8 KHz, 8
bit, mono, u-law, .wav format) stored on the unit(s). When a sound file is loaded on one of the
TalkSwitch units, it is duplicated to all units on the LAN.

Music on hold and call forwarding to remote extensions

If you are using the telephone company's 3-Way Calling/Conference service with the same line
connect feature to activate the TalkSwitch call forwarding feature, callers do not hear music on
hold while they are being forwarded to a remote extension. The caller is put on hold by the
telephone company's central office switch rather than by TalkSwitch, and the caller hears silence
while being transferred.
A system prompt indicates that callers will hear silence while the system is locating their party.
This prompt explains to callers why there is silence for an extended period of time before
connecting to the remote extension. This prompt cannot be disabled.
If you have two or more units on a LAN, we recommend that you use a .wav file. If you use an
external audio source, connect it to each TalkSwitch unit. Use 1/8" audio splitters, which are
available at most electronics stores. See Unit back panel on page 4 for more details.
U S I N G T A L K S W I T C H 209