Introduction; Enabling Call Detail Record Logging - Talkswitch CT.TS005.003904 User Manual

C H A P T E R 4
Ch ap te r 4 : Ca ll D e tai l Re co rd (CD R ) Lo g gi ng
CA LL DE TA IL RE CO RD LO G G ING

INTRODUCTION

This chapter covers the setup and retrieval of call detail records (CDRs), which are records
generated by calls through the phone system.
The TalkSwitch unit can store the CDRs. The system can automatically e-mail the CDRs, or you
can manually retrieve them with the Call Reporting licensed add-on application or a
web browser.
If multiple units are networked on a LAN, the CDRs from all the units are stored on one unit.
The TalkSwitch unit stores approximately 6000 records in a circular buffer. This means that after
about 6000 calls, the oldest records will be deleted and new ones created. On a very busy
system, 6000 records may only cover a couple of days, but on a system with less traffic, 6000
records may cover more than a month.
The TalkSwitch unit can instead send the CDRs to a computer in real-time over the USB port. In
this case the TalkSwitch unit does not store any CDRs.

ENABLING CALL DETAIL RECORD LOGGING

1. Choose Tools > Call Logging Output (CDR). The Call Logging window appears.
2. Select how the TalkSwitch unit will process CDRs. Choices are:
• Deactivated — CDRs are neither stored nor sent to the computer.
• Real-time to Serial/USB port — CDRs are sent to the computer in real-time. Selecting this
enables the TalkSwitch Unit area.
• Store to File on TalkSwitch — CDRs are stored in the TalkSwitch unit. Selecting this
enables the TalkSwitch Unit area and the Email Log File area.
C A L L D E T A I L R E C O R D L O G G I N G 213