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Managing voicemail messages
If the Notification option is set to Include voice message as attachment, the recipient can play,
save or delete the voicemail message.
1. To play the voicemail message, the recipient double-clicks the attachment. The default .wav
player opens the voicemail message.
2. To save the voicemail message, the recipient clicks Save message. The e-mail program
creates a new e-mail message with the To and Subject fields completed. The recipient sends
this e-mail message. Upon receiving the e-mail message, the TalkSwitch system will change
the status of the voicemail message from "new" to "saved", and the local extension will turn
off the new message indicator. However the system will not delete the voicemail message.
Note that the system allows up to 99 voicemail messages per mailbox. Once a mailbox fills
up, callers won't be able to leave voicemail messages for that user. Therefore users should
delete voicemail messages before the mailbox fills up.
3. To delete the voicemail message, the recipient clicks Delete message. The e-mail program
creates a new e-mail message with the To and Subject fields completed. The recipient sends
this e-mail message. Upon receiving the e-mail message, the TalkSwitch unit will delete the
voicemail message.
Setting up POP3 service with Microsoft Exchange
If your system uses Microsoft Exchange, and you wish to include voicemail messages as
attachments within the notification emails, you must set up POP3 service.
For instructions on how to download, install and configure POP3 service, refer to the Microsoft
documentation included with your version of Exchange. See http://technet.microsoft.com/en-
us/library/aa998454(EXCHG.65).aspx for more information.
Risks of enabling POP3 service
•
The default configuration does not use encryption when sending the username
and password.
•
Unauthorized clients can use the POP3 service.
•
E-mails from users for saving and deleting voicemail messages are not stored on the
Exchange server, but are pulled through to the client (i.e. the TalkSwitch system).
Security recommendations
1. Install the TalkSwitch system on the same LAN as the Exchange server.
2. Follow the Microsoft procedures for tightening security.
3. The POP3 service is a virtual server. You can use the following techniques to control
incoming access to a virtual server. Refer to the Microsoft documentation included with your
version of Exchange.
•
Grant or deny access using IP addresses or Internet domain names.
•
Require authentication for incoming connections.
•
Restrict concurrent connections.
•
Set connection time-out values.
T A L K S W I T C H C O N F I G U R A T I O N
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Troubleshooting
