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c) Select the resource. Depending on the action, resources are voice mailboxes, extensions,
announcements, auto attendants, or VoIP numbers within the TalkSwitch VoIP network.
5. If you selected an extension in the second alternative, set up the third alternative.
a) Set the If busy or not answered after list to the number of rings to try the second
alternative. Choices range from 1 to 9.
b) Set the action. Choices are:
•
go to voicemail
•
go to auto attendant
•
hang up
•
play announcement
c) Select the resource. Depending on the action, resources are voice mailboxes,
announcements, or auto attendants.
Setting do not disturb mode
The user can toggle Do Not Disturb mode by dialing *62 on their local extension.
The administrator can enable or disable Do Not Disturb mode for a local extension by phone.
1. Pick up a local extension, or remotely call the TalkSwitch system.
2. Enter command mode by either pressing # on an analog extension phone, or *55# on an IP
phone.
3. Enter the system password, followed by #.
4. Enter one of the following commands:
•
[Local extension] 60# to disable Do Not Disturb mode for the local extension.
•
[Local extension] 61# to enable Do Not Disturb mode for the local extension.
5. Press * to exit command mode.
Ignoring call cascades for unanswered intercom calls
An intercom call is an internal call from a local extension to another local extension, remote
extension or ring group. If the call is unanswered, the call follows that extension's call cascade
by default. However you can configure the system to ignore call cascades for unanswered
intercom calls. See Internal Calls on page 180.
1. Choose Options > Internal Calls. The Intercom Calls Options window appears.
2. To have the system ignore call cascades for unanswered intercom calls, clear the Intercom
calls follow cascade settings check box.
•
If the extension is busy, the caller will hear a busy tone.
T A L K S W I T C H C O N F I G U R A T I O N
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Troubleshooting
