When I Call Someone Or They Call Me, Voice Is Only Heard In One Direction; Support - Talkswitch CT.TS005.003904 User Manual

2. You may have too much data traffic on your Internet connection at the same time you are
trying to make voice calls. We suggest you use a router that supports QoS (Quality of
Service) for VoIP.

When I call someone or they call me, voice is only heard in one direction

1. The cause of this problem is usually a result of a router being misconfigured with respect to
port mappings. Ensure all required VoIP ports are mapped to your TalkSwitch unit. Also,
ensure you use a static private IP address when connected to your router as this can also
affect port mappings from the firewall/router.
2. Use a router that supports uPnP.
For more VoIP information, see VoIP Information on page 218.

SUPPORT

If you are having problems with the configuration or operation of TalkSwitch, please read this
section. If you require further assistance, do one of the following:
1. Contact your authorized TalkSwitch reseller.
2. Check the FAQ section located in the support area at our website at http://
global.talkswitch.com.
3. Contact our customer support department by e-mail: support@talkswitch.com.
4. Call a technical support specialist at TalkSwitch: 1.866.393.9960 (United States and
Canada) or 613.725.2466 weekdays between 9:00 a.m. and 8:00 p.m. Eastern.
Please have the following information available when you call:
1. Your e-mail address and phone number.
2. The serial number located on the bottom of TalkSwitch.
3. Your date of purchase.
4. The number of telephone lines you have connected to TalkSwitch.
5. The telephone company services you are using with TalkSwitch.
6. Your PC's operating system (e.g. Windows 2000, XP, Vista).
We trust your TalkSwitch telephone system will provide exceptional features, performance
and value to your business. Should you have any further questions, please contact your
authorized TalkSwitch reseller. If you purchased directly from TalkSwitch, visit the support
section at http://global.talkswitch.com.
We welcome your feedback, comments and suggestions. Please e-mail us at
info@talkswitch.com or write us at TalkSwitch, 1545 Carling Avenue, Suite 510, Ottawa,
ON Canada K1Z 8P9.
Thank you for choosing TalkSwitch.
T R O U B L E S H O O T I N G A N D S U P P O R T 247