Ignoring Call Cascades For Calls Transferred From Local Extensions - Talkswitch CT.TS005.003904 User Manual

• If the extension is not answered, it will continue to ring.
• If a local extension has call screening enabled, the caller won't be prompted for their
name. However, if a remote extension or ring group has call screening enabled, call
screening will occur. If the call is rejected, the system will follow the call cascade.
• If a local extension has do not disturb mode enabled, it won't ring, and the caller will
hear "I'm sorry, that extension is unavailable at this time. Do not disturb on. Please try
again later". If all the local extensions in a ring group have do not disturb mode
enabled, the caller will hear a busy tone.

Ignoring call cascades for calls transferred from local extensions

A user at a local extension can transfer a call to another local extension, remote extension or
ring group. If the call is unanswered, the call follows that extension's call cascade by default.
However you can configure the local extensions, remote extensions and/or ring groups to ignore
their call cascades for calls that are transferred from a local extension but unanswered. In this
case, the system will ring back the local extension that transferred the call, reconnecting the
user with the caller they transferred.
1. Choose Options > Transfer Preferences. The Transfer Preferences window appears.
2. Select the appropriate tab.
• To configure call handling for calls transferred to local extensions, select the To Local
Extension tab (see To local extension tab on page 175).
• To configure call handling for calls transferred to remote extensions, select the To
Remote Extension tab (see To remote extension tab on page 175).
• To configure call handling for calls transferred to ring groups, select the To Ring Group
tab (see To ring group tab on page 177).
3. Select the call handling setup for calls transferred from a local extension but unanswered:
• To have the system ring back the local extension that transferred the call, select Ring
back the extension that transferred the call.
• To use the Busy call cascade, select Perform the Busy action.
• To use the No Answer call cascade, select Perform the No Answer action.
T A L K S W I T C H C O N F I G U R A T I O N 75