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By default, TalkSwitch starts with newest message before it plays the older ones. While the
message is playing or after the message has finished, you can dial the following:
1
to rewind 10 seconds
11
to rewind to beginning of the message
3
to skip ahead 10 seconds
33
to skip to the end of the message
5
to listen to the time and date stamp
6
to forward the message
7
to delete a message
9
to save a message
*
to back up one level
#
to skip to next message, leaving new messages as new.
4. Dial 2 to change greeting options.
This allows you to record a new personal voicemail greeting. The default greeting is: "The
extension you have reached is unavailable at this time. Please leave a message after the tone".
While recording your greeting or announcement, remember that callers can press * to return
to the auto attendant, if the call came from the auto attendant. When they are done
recording, they can press # for more options. You may want to give your callers these
options for their convenience. In local extension mailbox options, 0 can be configured as an
option for additional routing.
5. Dial 3 to change personal options.
•
change your current password
•
turn the auto date and time stamp on/off
•
set up or change pager and remote phone notification
By default, the auto date and time stamp is on. This information is played at the end of each
message. If you have caller ID service, the phone number is displayed with the time
and date.
6. Dial 4 to record your name for the dial-by-name directory.
If you haven't recorded your name for the directory or if you wish to change the recording,
dial 4. The dial-by-name directory is accessed at the auto attendant according to your
configuration. Callers are directed to enter the first 3 letters of the employee's last name.
The system finds the exact or closest match and plays the recorded name with the extension
number, giving callers the option to connect to that extension.
You must record your name in order for the extension to be included in the dial-by-
name directory.
7. You can transfer a caller to voicemail by pressing Flash ** and entering the mailbox
number. From an IP extension, press Transfer or xfer + mailbox + Dial, Send or #.
U S I N G T A L K S W I T C H
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Troubleshooting
