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Summary of Contents for Talkswitch VS
- Page 1 T A L K S W I T C H D O C U M E N T AT I O N RESELLER DEMONSTRATION GUIDE C T.T S 0 0 5 . 0 0 7 0 0 2 U s e w i t h : Ta l k S w i t c h V S m o d e l s F o r u s e i n : N o r t h A m e r i c a...
- Page 2 Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, or translated to another language, for any purpose other than the licensee’s personal use...
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Page 3: Table Of Contents
Dialing in to TalkSwitch unit 1 ........ - Page 4 Using call bridge ............23 Auto call back .
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Page 5: Introduction
TalkSwitch unit, but the ringtones will imitate calls from another location. This guide does not cover all of the functions in the TalkSwitch system. Please feel free to improvise and make any configuration changes to demonstrate other features. You should test these features before a demonstration to ensure they function properly. -
Page 6: Talkswitch Unit 2
It is not required if an audio file is loaded into the TalkSwitch unit. TalkSwitch unit 2 TalkSwitch unit 2 optionally simulates an office at a remote location. It is used to demonstrate a TalkSwitch VoIP network. •... -
Page 7: Demonstration Configuration
Auto attendant message ABC_Branch_AA2.wav. Alternatively, you can record your own auto attendant message. 3. Go to www.talkswitch.com/musiconhold/ and then download an audio file for music on hold. Alternatively, you can use your own 8 kHz, 8 bit, mono, µ-law .wav file, or you can use an external audio source connected to the MUSIC jack. -
Page 8: Loading The Audio File
5. Click Load. The TalkSwitch system loads the .wav file. Setting up voicemail for extension 111 1. Pick up the phone connected to E1 of TalkSwitch unit 1. 2. Press 3. Follow the prompts to enter a password, record a greeting, and record a name for the dial- by-name directory. -
Page 9: Using The Demonstration System
USING THE DEMONSTRATION SYSTEM Dialing in to TalkSwitch unit 1 You can dial in to TalkSwitch unit 1 using the dial-in phone connected to E5 or the cordless phone connected to E6. Refer to the following table. Line Normal ring... -
Page 10: Demonstration 3 - Auto Call Back And Call Bridge
TalkSwitch VoIP network. 6. Hang up the cordless phone. 7. VoIP to call bridge — Using extension 121, dial 251. Auto attendant 1 on TalkSwitch unit 1 will play, demonstrating a connection to the auto attendant across the TalkSwitch VoIP network. -
Page 11: Configuration File Settings
CONFIGURATION FILE SETTINGS This section describes the settings in the configuration file. You can modify the configuration as required. Default configuration The following pages use the default configuration: • Administration • Email Service • VoIP Configuration • Licensed Add-Ons • General Voice Mailboxes •... -
Page 12: Ip Configuration
IP configuration The IP Configuration page sets up two TalkSwitch units in order to demonstrate a TalkSwitch VoIP network. If only one TalkSwitch unit is connected, the IP Configuration page is unused. • Unit 1 IP address is 192.168.1.200. •... -
Page 13: On-Hold/Ringback
On-hold/ringback The On-Hold/Ringback page sets up music on hold from an audio file. R E S E L L E R D E M O N S T R A T I O N G U I D E... -
Page 14: Local Extensions / Fax
Local extensions / fax The Local Extensions / Fax page sets up two extensions connected to TalkSwitch unit 1 and one extension connected to TalkSwitch unit 2. Each extension has a name in order to demonstrate caller ID. Type of Phone is set to TalkSwitch TS-600. The TalkSwitch TS-200, TS-400 and TS-600 phones allow you to demonstrate the message waiting counter, intercom paging and group paging. -
Page 15: Voicemail 111
Voicemail 111 The Voicemail tab for extension 111 sets up caller options and notification settings. The system will call the cordless phone connected to E6 if the caller dials 0 while leaving voicemail for extension 111, or if voicemail is created for extension 111. •... -
Page 16: Extension 112
Extension 112 Call handling for extension 112 allows you to demonstrate the call queue function. • First name and Last name are Jane Doe. • The Call Handling area sets up the call queue function. If the extension is busy, the call is placed in the extension’s call queue. -
Page 17: Remote Extensions
The Remote Extensions page sets up remote extension 211. If you dial 107 to call TalkSwitch unit 1, and then dial 211 at the auto attendant, the TalkSwitch system will put you on hold. It will then dial 106 through line 2 causing the cordless phone to ring. -
Page 18: Ring Groups
Ring groups The Ring Groups page sets up two ring groups. If you dial an extension directly it will use the regular ring pattern. If you dial a ring group, the extensions will use an alternate ring pattern, and the caller ID information will indicate the call is to a ring group. This way the user can tell whether they are being called directly or as part of a team. -
Page 19: Ring Group 302
Ring group 302 If you call ring group 302, extension 111 will ring. • Activate Ring Group 302 is selected. • Ring group name is Support. • Ring pattern is Alternate 2. • Extensions to Ring is set to extensions 111 - John Doe. •... -
Page 20: Voicemail Preferences
Voicemail preferences The Voicemail Preferences page sets up the system to notify the user every time a voicemail is created. • The Notify the pager/remote phone after receiving list is set to Every new message. R E S E L L E R D E M O N S T R A T I O N G U I D E... -
Page 21: Telephone Lines
Telephone lines The Telephone Lines page sets up two telephone lines on TalkSwitch unit 1. Line 1 has a main number and a distinctive ring number, and Line 2 has a main number only. Each line has Caller ID selected. -
Page 22: Line 1 Distinctive Ring
Line 1 distinctive ring • Distinctive ring 1 is 5550117. However you will dial 117 to call the distinctive ring number of line 1. • The Call Handling area is set up to ring extension 113. Since there is no phone connected to 113, you can use this line to demonstrate the Auto Call Back feature without causing any phone to ring. -
Page 23: Line 2 Main
Line 2 main • Main number is 5550108. However you will dial 108 to call the main number of line 2. • The Call Handling area is set up to play auto attendant 1 immediately. R E S E L L E R D E M O N S T R A T I O N G U I D E... -
Page 24: Voip Numbers
The VoIP Numbers page sets up two VoIP numbers for unit 1 and another two VoIP numbers for unit 2. They allow two TalkSwitch units to demonstrate a TalkSwitch VoIP network. If only one TalkSwitch unit is connected, the VoIP Numbers page is unused. -
Page 25: Auto Attendants
• Dialing 3 routes the call to VoIP location 261. Dialing this VoIP number will play auto attendant 2 on TalkSwitch 2 (which simulates calling the branch office). • If no number is dialed within five seconds, the auto attendant hangs up. -
Page 26: Auto Attendant 2
• Dialing 3 routes the call to VoIP location 251. Dialing this VoIP number will play auto attendant 1 on TalkSwitch 1 (which simulates calling the main office). • If no number is dialed within five seconds, the auto attendant hangs up. -
Page 27: Call Bridge
Call bridge The Call Bridge (DISA) page sets up a call bridge account. • Account name is Account 1. • Password is 1234. • Hunt groups is set to Hunt Group 9. Using call bridge 1. Dial 107 or 108 using the dial-in phone connected to E5 or the cordless phone connected to E6. -
Page 28: Auto Call Back
Auto call back The Auto Call Back page sets up an auto call back account. • Label is Auto Call Back Line DR 1 • Number to call back is 106. • Number to trigger Call Back is Line 1 DR 1 - 5550117. •... -
Page 29: Prompted Call Back
Prompted call back The Prompted Call Back page sets up a prompted call back account. • Activate Prompted Call Back is selected. • Number to call back is 106. • Allow access to Hunt Groups is selected. • Hunt Group 9 is selected as an available hunt group. Using prompted call back 1. -
Page 30: Intercom Call Options
Intercom call options The Intercom Calls Options window clears the Intercom calls follow cascade settings check box. This setting prevents routing problems in demonstration mode. You can display the Intercom Calls Options window by choosing the Options > Internal Calls command. R E S E L L E R D E M O N S T R A T I O N G U I D E...
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