Chapter 3: Using Talkswitch; Receiving Calls; With The Auto Attendant; Without The Auto Attendant - Talkswitch CT.TS005.003904 User Manual

C H A P T E R 3
Ch ap te r 3 : Usi ng Ta l k Sw i tch
USI NG TA L K SWI TCH

RECEIVING CALLS

With the auto attendant

If you don't have a receptionist, the auto attendant helps you handle all your inbound calls.
Once an auto attendant has been configured and recorded, it will follow the instructions given
in the configuration.
When calls are answered by an auto attendant, callers can:
• Dial any local or remote extension
• Dial any VoIP number (250–299)
• Dial any ring group (300–309)
• Dial voicemail directly
• Use the dial-by-name directory
• Choose options 0, 1, 2, 3, 4, 5 (if configured to perform specific actions)
• Transmit a fax
• Go to a different auto attendant
• Remain on the line to follow an action programmed for that auto attendant
TalkSwitch users can access other options at the auto attendant:
• Call back or call bridge
• Retrieve voicemail
• Enter command mode to make system changes
All these features can be password-protected to avoid unauthorized access.
TalkSwitch also provides the option of ringing specific extensions or ring groups prior to the
engagement of an auto attendant.

Without the auto attendant

If you do not use the auto attendant to answer calls, please note that the call cascade options
for the local extensions are not engaged. For calls to go to an extension's mailbox, the call must
be transferred manually by someone in the office. Once calls have been answered at a local
extension, they can be transferred to any extension or voice mailbox.
U S I N G T A L K S W I T C H 189