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Talkswitch TS-400 User Manual

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T A L K S W I T C H U S E R G U I D E
TALKSWITCH
TS-400 TELEPHONE
C T.T P 0 0 5 . 0 0 5 4 0 1 . I A
A N S W E R S W I T H I N T E L L I G E N C E
®

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  • Page 1 T A L K S W I T C H U S E R G U I D E TALKSWITCH TS-400 TELEPHONE C T.T P 0 0 5 . 0 0 5 4 0 1 . I A A N S W E R S W I T H I N T E L L I G E N C E...
  • Page 2 Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch. No part of this user guide may be reproduced or transmitted in any form or by any means, electronic or mechanical (including photocopying, recording, or information storage and retrieval systems) or translated to another language, for any purpose other than the licensee’s personal use and as specifically...

  • Page 3: Table Of Contents

    Overview of the TS-400 Phone ........8...
  • Page 4 Check Voicemails ......... . . 14 Usinging the Call Log.

  • Page 5: Installing Your Phone

    T S - 4 0 0 U S E R G U I D E INSTALLING YOUR PHONE INTRODUCTION Congratulations on the purchase of your new TS-400 telephone. This phone is specifically designed to take full advantage of the features of the TalkSwitch line of phone systems.
  • Page 6 T S - 4 0 0 U S E R G U I D E 8. Do not overload outlets and extension cords, as this can result in the risk of fire or electric shock. 9. Never push objects of any kind into this product through the cabinet slots, as you may touch dangerous voltage points or short out parts that could result in fire or electrical shock.

  • Page 7: Part Checklist

    T S - 4 0 0 U S E R G U I D E PART CHECKLIST The following parts are included with your TS-400 phone: • TS-400 telephone • Line and handset cord • Telephone base • AC/DC adapter •...

  • Page 8: Wall Mounting

    T S - 4 0 0 U S E R G U I D E WALL MOUNTING 1. Turn the phone over so that you are looking at the bottom of the phone. Insert tabs at the narrow end of the wall-mount bracket into the holes at the rear of the phone bottom.

  • Page 9: Setting Up Your Ts-400 Phone

    Enabling your extension for Direct Line Access allows you to access the outside phone lines directly, without having to enter a line access code. If your TalkSwitch extension is programmed for Direct Line Access, enter as your line access code. This will ensure that features and dialling operate properly for your extension.

  • Page 10: Configuring Your Ts-400

    T S - 4 0 0 U S E R G U I D E CONFIGURING YOUR TS-400 MENU To configure your TS-400, press Configuring 7- an d 10-digit Dialling For use outside of North America, do not program any area codes. When calling from the Caller ID (CLID) list, numbers will be dialled exactly as received from the network.

  • Page 11: Adjusting The Headset Receiver Volume

    Note on selecting a headset The TS-400 has RJ22 and 2.5mm headset jacks. It is recommended to use a good quality headset with a microphone volume switch, such as the Plantronics® M.175, for optimal voice level.

  • Page 12: Using Your Phone

    T S - 4 0 0 U S E R G U I D E USING YOUR PHONE OVERVIEW OF THE TS-400 PHONE 37 18 KEY LABEL USAGE DISPLAY • Visual Message Waiting Indicator. MESSAGE LIGHT • Adjust LCD contrast.
  • Page 13 T S - 4 0 0 U S E R G U I D E KEY LABEL USAGE KEYPAD VO LUME • To adjust receiver volume for handset and speaker. • To move cursor left during programming. • To review upward from the oldest caller ID record. •...

  • Page 14: The Phone Display

    T S - 4 0 0 U S E R G U I D E THE PHONE DISPLAY The phone display is used to show call information. When idle, the display shows the number of missed calls. MAKING A CALL Calls can be initiated in a number of different ways: Traditional —...

  • Page 15: Hanging Up A Call

    When on a call, it is possible to receive another call if your extension is configured for call waiting as the chosen action in the busy call handling option of the TalkSwitch PBX. It is also possible to automatically queue incoming calls to your extension or ring group.

  • Page 16: Conferencing Calls

    T S - 4 0 0 U S E R G U I D E CONFERENCING CALLS When you are on a call, you can add another person to create a three-way call. TRANS/CONF 1. Press button to put the current call on hold. 2.

  • Page 17: Paging - Pa, Group Or Intercom Paging

    The TS-400 menus support three types of paging: PA Paging, Group Paging and Intercom paging. PAGE button can be pre-configured for either PA (Public Address) Paging or Group Paging, depending on your need. See the Setting Up Your TS-400 section for PAGE details on how to configure the button.

  • Page 18: Do Not Disturb

    3. Hang up the call and the caller will now be able to leave a message. CHECK VOICEMAILS The TS-400 will indicate that you have new voice messages in your voice mailbox by flashing the message waiting lamp. The TS-400 will also display the number of new voice messages you have.

  • Page 19: Usinging The Call Log

    Call Log. The TS-400 automatically stores the Caller ID information of the last 99 calls received in the call log. It keeps track of all calls received, whether they were answered or not.

  • Page 20: Saving A Caller's Name And Number

    5. After entering all characters, press to save this number/name. USING ONE-TOUCH SPEED DIALS The TS-400 has 3 programmable one-touch speed dial keys. Pressing a speed dial key will automatically dial the programmed phone number. PROGRAMMING SPEED DIAL KEYS To store a new number and name to a speed dial key: SAVE 1.

  • Page 21: Using The Phone Directory

    T S - 4 0 0 U S E R G U I D E • If your phone is configured for Direct Line Access, the phone will never insert a line access code • These tips also apply to programming directory entries or speed dial keys. USING THE PHONE DIRECTORY The directory makes dialling frequently used phone numbers quick and easy.

  • Page 22: Maintenance Information

    T S - 4 0 0 U S E R G U I D E SAVE 4. Press to save the number. Note: Do NOT include the outside line access code in the phone number you entered. See Note about programming new phone numbers in the previous section for more information.

  • Page 23: Troubleshooting

    T S - 4 0 0 U S E R G U I D E TROUBLESHOOTING If you have any problems with your telephone, determine first if the problem is with your phone or with the phone line. RESETTING YOUR TELEPHONE’S PROGRAMMING Electrostatic shocks or power surges (e.g., from lightning) may cause the phone to lock up.

  • Page 24: Phone Doesn't Ring

    • Ensure that your setting for direct line access on the phone matches the setting on the TalkSwitch. MESSAGE WAITING COUNT DOES NOT WORK • Verify that your extension is programmed in TalkSwitch as a TS-400. CAN’T RECEIVE ON-HOOK INTERCOM CALLS • Verify that your extension is programmed in TalkSwitch as a TS-400.

  • Page 25: Limited Warranty

    TalkSwitch shall not have any obligation to repair or replace product until the Customer returns defective product to TalkSwitch. Any replacement product may be either new or like-new, and may contain remanufactured parts, equivalent to new in performance.

  • Page 26: To Obtain Warranty Service

    TalkSwitch was purchased. Contact details for TalkSwitch Technical Support centres can be found by visiting http://global.talkswitch.com and selecting the country or region where the TalkSwitch was purchased. To obtain warranty service the Customer is responsible for the cost of shipping the product to the Warranty Return Centre in suitable packaging.

  • Page 27: Regulatory Information

    T S - 4 0 0 U S E R G U I D E REGULATORY INFORMATION R&TTE DIRECTIVE The TS-400-INT’L telephone set is declared to be in conformity with the essential requirements of R&TTE directive 1999/5/EC and is intended for use with the TalkSwitch PBX.

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