October 2007
A text chat session is a two-way conversation between an agent and a
customer. The exchange of messages is private to the customer and agent.
Web-on-hold is a set of Web pages that appear in a customer Web browser
while the customer waits for an agent to answer the contact.
A page push is the ability of an agent or a customer to send a URL to the
other party.
Installation and Maintenance Guide
Upgrading licenses in your current installation
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