Nortel Norstar ICS Remote Tools 11 Manuals

Manuals and User Guides for Nortel Norstar ICS Remote Tools 11. We have 4 Nortel Norstar ICS Remote Tools 11 manuals available for free PDF download: Install Manual, User Manual, Quick Start Manual, Supplementary Manual

Nortel Norstar ICS Remote Tools 11 Install Manual (700 pages)

Nortel Norstar ICS Software: Install Guide

Brand: Nortel | Category: Software | Size: 6 MB

Table of Contents
3
Regulations

21
- North American Regulatory Information
  21
  - Safety
    21
  - Enhanced 911 Configuration
    22
- Telecommunication Registration
  24
  - Network Connection
    25
    
    Canada and US
    25
  - Hearing Aid Compatibility
    25
  - Electromagnetic Compatibility
    25
  - Telephone Company Registration
    26
  - Use of a Music Source
    26
  - Rights of the Telecommunications Company
    26
  - Repairs
    27
- Canadian Regulations - Please Read Carefully
  28
  - Notice
    28
  - Notice
    29
- US Regulations - Please Read Carefully
  30
- Important Safety Instructions
  34
  - Installation
    34
  - Use
    35
- International Regulatory Information
  37
- Safety
  39
  - Additional Safety Information
    40
- Limited Warranty
  42
  - Exclusions
    42
  - Warranty Repair Services
    43
  - After Warranty Service
    43
How to Use this Document

45
What's New with Norstar

47
Welcome to ISDN

53
- Comparing ISDN to Analog
  54
- Type of ISDN Service
  54
  - B Channels
    55
  - D Channels
    55
- ISDN Layers
  55
- ISDN Bearer Capability
  56
- Services and Features for ISDN PRI and BRI
  57
  - PRI Services and Features
    57
  - BRI Services and Features
    58
- Feature Descriptions
  59
  - Network Name Display
    59
  - Message Waiting Indicator (MWI)
    60
  - Name and Number Blocking
    60
  - External Call Forwarding
    61
  - MCDN Trunk Features
    61
  - Call by Call Service Selection for PRI
    61
  - Emergency 911 Dialing
    62
  - MCID (Profile 2)
    63
  - Network Call Diversion (Profile 2)
    63
  - DTI Card Configured as a PRI Card
    64
- ISDN Hardware
  64
  - DTI Card Configured as PRI
    64
  - BRI Card
    65
  - BRI-U2 and BRI-U4 Card
    65
  - BRI-ST Card
    65
  - U-LT Reference Point
    66
  - U-NT Reference Points
    66
  - S Reference Point
    67
  - T Reference Points
    68
- Clock Source for ISDN Cards
  69
- Other ISDN BRI Equipment: NT1
  70
  - ISDN Standards Compatibility
    71
Working with ISDN

73
- Planning Your ISDN Network
  73
- Ordering ISDN PRI
  73
Trunks and Target Lines

89
- Trunk Operating Modes (T1)
  90
  - Ground Start Trunks (T1 Only)
    90
  - DID Trunks
    91
  - Analog Loop Start Trunks
    93
  - Analog E&M Trunks
    95
  - BRI Trunks
    97
  - PRI Trunks
    97
  - Target Lines
    98
Remote System Access

99
- Use System Features During a Remote Call
  99
Controlling System Access

103
- Class of Service
  103
- Restriction Filters
  104
  - Direct Inward System Access (DISA)
    106
Networking with Norstar

109
- Tie-Line Networking
  110
  - Norstar Behind a PBX
    111
- Dialing Plans
  112
- Dialing Plan Using Public Lines
  114
  - Destination Code Numbering in a Network
    114
- Dialing Plan Using E&M Lines
  115
- Dialing Plans with Shared Line Pools
  119
  - Call-By-Call Services Example
    121
    
    Norstar Configuration
    123
  - PRI Dialing Plan Example for Two-Way DID
    125
    
    Static DID and Two-Way DID
    126
- Private Networking Using PRI
  127
  - SL-1 Networking Features
    127
    
    Features Specific to Advanced Private Network
    128
  - Private Network Tandem Calling
    129
    
    Calls Originating from the Public Network
    130
    
    Calls Originating in the Private Network
    133
    
    Routing for Tandem Networks
    136
  - Advanced Private Networking
    138
    
    Networking Using Routing Codes
    138
  - MCDN Private Networking
    144
    
    Using a UDP Dialing Plan
    145
    
    Using a CDP Dialing Plan
    148
  - MCDN Trunk Call Features
    151
    
    Network Call Redirection Information
    152
    
    ISDN Call Connection Limitation
    154
    
    Trunk Route Optimization
    156
    
    Trunk Anti-Tromboning
    158
  - MCDN Voice Mail/Auto Attendant Call Features
    160
    
    MCDN Meridian 1 Attendant MCDN Features
    160
    
    Message Waiting Indication
    161
    
    Camp-On
    162
    
    Break-In
    164
  - Central Voice Mail and Auto Attendant with Norstar
    166
  - Configuring Centralized Voice Mail
    167
    
    Local System
    167
    
    Remote System
    168
  - Using Centralized Voice Mail
    170
  - Configuring Centralized Auto Attendant (CAA)
    170
    
    Assigning Pnis
    171
    
    Assigning Pnis for Adjacent Nodes
    171
    
    Local System
    172
    
    Remote System
    173
    
    Press ' until the Prompt Displays Extl Vmsg
    174
  - Voice Mail Configuration
    175
- Customer Use
  176
  - Public Network
    176
    
    Call One or more Norstar Telephones
    176
    
    Call Norstar and Select Tie Lines to a Private Network
    177
    
    Call Norstar and Select Lines to the Public Network
    179
  - Private Network
    180
    
    Call One or more Norstar Telephones
    180
    
    Use Tie Lines to Other Nodes in the Private Network
    181
    
    Select Lines to the Public Network
    182
    
    Select E&M Trunks to the Private Network
    183
    
    Norstar Line Redirection Feature
    184
- ETSI, MCDN and Network Features
  186
  - Network Call Diversion
    186
  - Allowing NCD
    187
    
    Feature Description
    187
    
    Programming and Restrictions
    188
  - Selective Line Redirection
    189
    
    Enhanced Caller ID
    189
    
    Programming Extensions
    189
  - Malicious Caller Identification (MCID)
    190
  - Programming MCID Capability
    191
Data Solutions

193
- Examples of ISDN Scenarios
  193
- ISDN Applications
  193
Planning the Installation

195
- Planning Checklist
  196
  - Hardware
    196
  - Initial Configuration
    196
  - System Configuration
    197
  - Required Equipment
    197
  - Expansion Equipment
    198
  - Optional Equipment
    199
  - Equipment for Installing the ICS and Modules
    200
  - Location Requirements
    200
  - Electrical Requirements
    202
  - Configuring Trunk Cartridges
    203
  - Configuring Station Modules
    203
  - Internal Wiring Requirements
    204
    
    ISDN S Reference Point (S Loop)
    204
    
    Norstar Loop
    204
  - System Overview
    206
  - Upgrading Your Norstar System
    207
    
    Supported Upgrades in MICS 7.1
    208
    
    Upgrade Systems Previous to MICS 6.1 to 7.1 Using the Upgrade Tool
    210
    
    Using the Upgrade Tool to Upgrade to Version 4.1
    212
    
    Using the Upgrade Tool to Upgrade to Version 6.1
    213
    
    Upgrade from Version 6.1 or 6.1MR to Version 7.1
    214
  - Upgrading from MICS 7.1 to MICS
    215
  - Trunk and Station Modules
    218
    
    Global Analog Trunk Cartridge/Cli Cartridge
    218
    
    Off-Core DTI Card
    219
  - Replacing a Modular 8X24 KSU
    220
  - Trunk Module Line Numbering
    224
    
    Upgrading ILG Functionality with Hunt Groups
    225
    
    Planning Hospitality Functions
    226
Installation

227
- Installation Checklist
  228
- Testing the ISDN BRI Network Connection
  230
- Installing the Cartridges
  231
- Mounting the Modules
  233
  - Installation Tips
    235
- Installing the ROM Software Cartridge
  237
- Inserting a Cartridge
  239
  - Terminating Resistors on BRI-ST Cards
    240
    
    Shorting Straps on a BRI-ST Card
    241
  - Connecting Expansion Modules
    242
    
    Analog Station Module
    242
    
    Order of Connection
    242
- Installing Fiber Cables
  248
- Fiber Cable Management System
  249
  - Using the Fiber Cable Management System
    250
  - Using the Fiber Spool
    252
  - Making Fiber Connections
    253
  - Routing Fiber Cables
    254
- Connecting the Wiring
  255
  - Connecting the Wiring to the Distribution Panel
    255
  - Wiring Charts
    260
    
    Integrated Communications System (ICS)
    260
    
    Port Numbering on the Wiring Charts
    260
    
    BRI Wiring Charts
    269
    
    Wiring the BRI Network Interface
    276
    
    DTI Wiring
    278
    
    E&M/DISA Trunk Cartridge Wiring Chart
    282
    
    DID Supervisory Signaling
    285
    
    Emergency Transfer Conditions
    285
- Emergency Telephone
  291
- Moving Telephones
  293
- Installing ISDN BRI Terminal Equipment
  294
  - S or T Wiring for Terminal Equipment
    294
  - S or T Extension Wiring Configurations
    295
  - Additional Power
    295
  - U-LT Wiring for Terminal Equipment
    296
- Installing Optional Equipment
  297
- Powering up the System
  300
  - Check the Power
    301
Programming

303
- Programming Overview
  304
- Programming Tools
  309
  - The Programming Overlay
    309
  - Using the Telephone Buttons for Programming
    310
    
    Special Characters on the Display
    312
    
    The Display Buttons
    312
  - The Norstar Programming Record
    313
  - Exiting
    313
  - Viewing Your Programming Updates
    314
  - Entering Numbers
    314
  - Viewing Long Telephone Numbers
    314
  - Setting up User Preferences
    315
- Copying Telephone Programming
  316
  - System ID
    319
  - Reviewing Programmed Settings
    319
    
    Viewing the Programming for a Line
    320
    
    Viewing the Programming for a Telephone
    320
- Programming Sequence
  321
- Profiles and Dialpads
  322
  - Profile Programming
    322
    
    Profile Parameters
    322
    
    Changing the Profile
    325
  - Dialpad Programming
    326
- Startup Programming
  327
  - Performing Startup
    327
    
    Changing the Default Telephony Template
    328
    
    Changing the Starting DN
    329
- Programming
  331
- Terminals&Sets
  335
  - Line Access
    335
    
    Line Assignment
    336
    
    Appearances
    337
    
    Line Pool Access
    339
    
    Prime Line
    340
    
    Intercom Keys
    341
    
    Answer Dns
    342
    
    Oli
    343
  - Capabilities
    345
  - Name
    348
    
    User Prefernces
    348
    
    Filters
    349
    
    Restrictions
    349
    
    Default Filters
    351
    
    Filters
    354
    
    Set Restrns
    354
    
    Allow Last no
    355
    
    Allow Link
    355
    
    Allow Saved no
    355
    
    Set Lock
    355
    
    Line/Set Restrns
    356
    
    Caller ID Set
    357
    
    Feature Assignment (CLID Alignment)
    357
    
    Telco Features
    357
    
    Call Log Set
    358
    
    Extl Vmsg Set
    358
    
    1Stdisplay
    359
    
    Called ID
    359
    
    Log Space
    360
  - Lines
    361
  - Trunk/Line Data
    361
    
    Copying Trunk and Line Data
    363
    
    Trunk Type
    363
    
    Line Type
    364
    
    Line Connected to a DTI
    365
    
    Dial Mode
    366
    
    If Busy
    367
    
    Rec'D
    367
    
    Auto Privacy
    368
    
    Prime Set
    368
    
    Ans Mode
    369
    
    Trunk Mode
    369
    
    Ans with DISA
    370
    
    Aux. Ringer
    371
    
    Link at CO (Loop Trunks Only)
    371
    
    Full Autohold
    372
    
    Losspkg
    372
    
    Signal
    373
    
    ANI Number
    374
    
    DNIS Number
    374
    
    Gain
    375
    
    Programming Distinctive Ring Patterns
    376
  - Name
    377
  - Restrictions
    378
    
    Line Restrns
    378
    
    Restrn Filters
    378
    
    Remote Restrns
    379
  - Telco Features
    380
    
    Vmsg Center 1
    380
- Services
  381
  - Common Settings
    382
    
    Control Sets
    382
    
    Schedule Names
    383
    
    Schedule Times
    383
  - Ringing Service
    385
    
    Ringing Groups
    385
    
    Sched:night
    386
    
    Service
    386
    
    Trunk Answer
    386
    
    Extradial Telephone
    387
    
    Line Settings
    387
  - Restrn Service
    389
  - Routing Service
    389
- Routes and Destination Codes
  391
  - Routes
    391
    
    Dialout
    392
    
    Use Pool
    392
    
    Routing Table
    393
    
    Programming the PRI Routing Table
    394
  - Dest Codes
    395
    
    Wild Card Character
    396
    
    Digit Absorption
    398
    
    Normal Rte
    398
- Setting up a Route for Local Calling
  399
- Setting up a Route for Long Distance Calling
  401
- Configuring the Second Dial Tone Table
  403
- Adding a Long Distance Carrier Access Code
  404
- Programming for Least Cost Routing
  406
  - Multiple Least Cost Routing
    407
  - Sched:night
    408
- Using Dialing Restrictions with Routing
  410
- Sys Speed Dial
  411
- Passwords
  412
  - COS Pswds
    412
    
    Line Flt
    413
    
    Pswd
    413
    
    User Flt
    413
    
    Call Log Pswds
    414
    
    Remote Pkg
    414
    
    Installer
    415
    
    Progrming Pswds
    415
    
    Basic
    416
    
    Hospitality Password
    416
    
    Syscoord
    416
    
    Cond Pswd
    417
    
    Desk Pswd
    417
    
    Silent Monitor Password
    418
  - Time&Date
    419
  - System Prgrming
    420
    
    Hunt Groups
    420
    
    Adding or Removing Members from a Group
    421
    
    Assigning or Unassigning Lines to a Group
    423
    
    Moving Members of a Group
    423
    
    Setting the Distribution Mode
    424
    
    Programming Busy Line Setting
    425
    
    Setting the Hunt Delay
    425
    
    Programming the Overflow Set
    426
    
    Programming the Queue Timeout
    426
    
    Allowing/Disallowing an Auxiliary Ringer
    427
    
    Setting the Hunt Group Name
    427
    
    Assigning a Distinctive Ring Pattern to a Hunt Group
    428
    
    Monitoring Hunt Groups
    429
    
    Backgrnd Music
    430
    
    Change Dns
    430
    
    Featr Settings
    430
    
    Camp Timeout
    431
    
    On Hold
    431
    
    Receiver Volume
    431
    
    Park Mode
    432
    
    Park Timeout
    432
    
    Trnsfr Callbk
    432
    
    DRT Delay
    433
    
    DRT to Prime
    433
    
    Held Reminder
    433
    
    Directed Pickup
    434
    
    Remind Delay
    434
    
    Automatic Daylight Savings Time
    435
    
    Page Timeout
    435
    
    Page Tone
    435
    
    Autotime&Date
    436
    
    Call Log
    437
    
    Call Log Space
    437
    
    Host Delay
    438
    
    Alarmset
    439
    
    Link Time
    439
    
    Set Relocation
    440
    
    Answer Key
    441
    
    Msg Reply Enh
    441
    
    Setting SWCA Controls
    442
    
    CLID Match
    447
    
    Silent Monitor
    447
  - Direct-Dial
    448
    
    D-Dial1
    448
    
    Intrnl/Extrnl
    449
    
    Line Selection
    449
- CAP/KIM Assign
  450
- Dialing Plan
  451
  - DN Lengths (Enbloc Dialing)
    452
  - Private Networks
    453
  - Public Networks
    454
  - Dial Timeout
    455
- Access Codes
  456
  - Line Pool Codes
    456
  - Park Prefix
    458
  - External Code
    459
  - Direct-Dial
    459
  - Auto DN
    460
  - Disa Dn
    460
  - Privacccode
    461
  - Carrier Codes
    462
  - Remote Access
    463
    
    Rem Access Pkgs
    463
    
    Rem Line Access
    463
- Rec'D # Length
  465
- DN Length
  465
- Nat'nl Length (Profile 2, Only)
  467
- Make/Break (Profile 2, Only)
  467
  - Busname
    467
    
    Receiving and Sending Calling Party Name
    468
    
    Network Name Display Interactions
    469
    
    Receiving and Sending Connected Name
    469
    
    Programming Network Name Display
    470
    
    Outgoing Name and Number Blocking
    471
  - Call by Call Service for PRI
    472
    
    Line Pools
    475
    
    PRI Call by Call Limits
    475
    
    Programming Call by Call Service Selection
    475
    
    Programming Call by Call Limits
    476
    
    Release Reasons
    477
    
    Programming Hospitality Services
    478
    
    Room/Desk Information
    478
    
    Call Restrns
    479
    
    Configuring Alarms and Expired Alarms Settings
    480
    
    Setting Service Times
    480
    
    SM Sets
    481
  - Network Services
    482
    
    ETSI: Network Diversion and MCID
    482
    
    Network Call Diversion
    483
    
    Malicious Call Identification (MCID)
    486
    
    MCDN Services (Profiles 1, 2, 4)
    487
  - Telco Features
    488
    
    Vmsg Ctr Tel#S
    488
    
    Outgoing Name and Number Blocking
    489
    
    Programming the Analog Vertical Service Code (VSC)
    490
    
    Programming the BRI VSC
    490
    
    Setting up the Modules for ONN Blocking
    491
    
    Program ONN Blocking BRI Loop State
    492
  - Software Keys
    493
    
    Isdn-Pri
    493
    
    Mcdn
    493
    
    Call the Nortel Customer Response Center
    494
    
    System Identification Number
    494
    
    Entering the Software Keys
    495
  - Hardware
    496
  - Show Module
    496
  - Cards on KSU
    496
    
    Provisioning the DTI Card for PRI
    497
    
    Selecting a Protocol
    498
    
    Bchanseq
    499
    
    Call-By-Call Routing
    499
    
    Answer Timer
    501
    
    Discon Timer
    501
    
    CO Fail
    502
    
    I/F Levels
    502
    
    Framing
    503
    
    CSU Line Bld
    504
    
    Internal CSU
    504
    
    Line Coding
    505
    
    Clocksrc
    506
    
    Max Transits
    506
  - Modules
    506
    
    Stnmod
    506
    
    Asm
    507
    
    Trunkmod
    508
  - BRI Card
    512
    
    Lines
    512
    
    Loop
    512
    
    Type
    512
    
    No Spids Assignd
    513
    
    Of B-Channels
    513
    
    Call Type
    514
    
    Network Dns
    514
    
    D-Packet Servce
    515
    
    No Teis on Loop
    516
    
    Sampling
    516
    
    Teis
    516
  - Dns on Loop
    517
    
    Assign Dns
    517
    
    Loop DN
    517
  - Clock Src
    518
    
    Setting the Clock Source for Dtis and PRI
    522
    
    T1 or ISDN-PRI Configurations
    524
  - Send Name Display (PRI)
    525
  - Datamod
    526
    
    Type
    526
Maintenance

527
- Beginning a Maintenance Session
  528
- System Version
  529
  - Checking the Version of the System
    529
- Port/Dn Status
  530
- Identifying a Connected Device
  531
  - Displays
    532
- Checking the Device Version Number
  533
- Checking the State of the Device
  534
- Disabling a Device
  535
  - Displays
    535
- Enabling the Device
  536
- Returning to the Beginning
  536
- Module Status
  537
- Looking at the Module Inventory
  537
- Checking the Number of Cartridges
  538
- Checking the State of a Module
  538
- Checking the State of a Cartridge
  539
- Disabling a Module or Its Cartridges
  539
- Enabling a Module or Its Cartridge
  540
- Returning to the Beginning
  540
- System Test Log
  541
- Checking the Items in the Log
  541
- System Administration Log
  544
  - Checking the Items in the Log
    544
    
    Checking the Current Alarm
    545
    
    Checking When each Item in the Log Occurred
    545
    
    Erasing the Log
    545
- Network Evt Log
  546
- Checking the Items in the Log
  546
  - Checking the Current Alarm
    546
  - Erasing the Log
    547
  - Checking When each Item in the Log Occurred
    547
- Alarm Codes
  548
  - If You See an Alarm Code
    549
  - Alarm Troubleshooting
    551
- Event Messages
  555
  - Dealing with Event Messages
    555
  - Significant Event Messages
    556
  - Event Message 799
    559
  - Displays
    560
- Provisioning BRI and PRI Lines
  563
- BRI and T1 Lines
  563
  - Cd1-ICS
    563
  - L001
    564
  - Provisioning a T1 Line
    564
- Provisioning a PRI Line
  564
- Deprovisioning a Line
  565
- Disabling a PRI Channel
  565
- Tests
  566
  - Loopback Tests for T1 or ISDN-PRI Lines
    566
    
    Tests Initiated by the Central Office
    570
    
    Tests Initiated from Norstar
    570
- Starting a Loopback Tests
  571
- Operating a Continuity Loopback Test
  572
- Loopback Test for BRI Lines
  572
- Operating a Payload Loopback Test
  573
- CSU Stats
  574
- Statistics
  574
  - Checking the Performance Statistics
    575
- Checking the CSU Alarms
  577
  - Checking Active Alarms
    577
  - Checking Carrier Failure Alarms
    577
  - Checking Bipolar Violations
    578
  - Checking Short Term Alarms
    578
  - Checking Defects
    578
  - Resetting All Statistics
    579
- Diagnostic Tools
  580
- Link Status
  581
- Working with Fractional PRI
  581
Usage Metrics

583
- Hunt Groups
  583
- Call-By-Call
  584
  - Clearing the Metrics
    585
Troubleshooting

587

Nortel Norstar ICS Remote Tools 11 User Manual (138 pages)

Nortel Norstar ICS Software: User Guide

Brand: Nortel | Category: Software | Size: 3 MB

Nortel Norstar ICS Remote Tools 11 Quick Start Manual (36 pages)

Nortel Norstar ICS Software: Quick Start

Brand: Nortel | Category: Software | Size: 0 MB

How to Get Help

2
- Table of Contents
  3
About the ICSRT Tool

5
About the Customerinfo Database

6
Database Operations

13
Working with Customer Information

18
Backing up and Restoring System Information

23
- Backing up Data with ICSRT
  23
- Restoring Data with ICSRT
  24
Starting the Scheduler

25
- Exiting Scheduler
  25
Scheduling Backups or Restores

26
- Troubleshooting Scheduler
  28
Understanding Jobs in Queue

29
- Removing a Job
  30
- Removing Repeated Jobs
  30
- Updating the Jobs on Jobs in Queue
  30
- Viewing a Submitted Job
  31
Immediate Backup or Restore

32
Connecting to Nortel Networks

35
Acronyms Used in this Document

35

Nortel Norstar ICS Remote Tools 11 Supplementary Manual (6 pages)

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Nortel Norstar ICS Remote Tools 11 Manuals

Nortel Norstar ICS Remote Tools 11 Install Manual (700 pages)

Table of Contents

Regulations

How to Use this Document

What's New with Norstar

Welcome to ISDN

Working with ISDN

Trunks and Target Lines

Remote System Access

Controlling System Access

Networking with Norstar

Data Solutions

Planning the Installation

Installation

Programming

Maintenance

Usage Metrics

Troubleshooting

Nortel Norstar ICS Remote Tools 11 User Manual (138 pages)

Table of Contents

Preface

Chapter 1 Understanding Remote Management

Chapter 2 Setting up ICS Remote Tools

Chapter 3 Setting up Customers in ICSRT

Chapter 4 Connecting to a Norstar System from ICSRT

Chapter 5

Chapter 5 Understanding the Remote Set Tool

Chapter 6 Understanding the Browser Tool

Chapter 7 Using Workbooks and Off-Line Programming

Chapter 8 Backing up and Restoring Norstar Data

Chapter 9 Troubleshooting the ICS Remote Tool

Nortel Norstar ICS Remote Tools 11 Quick Start Manual (36 pages)

Table of Contents

How to Get Help

About the ICSRT Tool

About the Customerinfo Database

Database Operations

Working with Customer Information

Backing up and Restoring System Information

Starting the Scheduler

Scheduling Backups or Restores

Understanding Jobs in Queue

Immediate Backup or Restore

Connecting to Nortel Networks

Acronyms Used in this Document

Nortel Norstar ICS Remote Tools 11 Supplementary Manual (6 pages)

Table of Contents

Related Products

Nortel Categories