October 2007
Importing sample scripts
When you install Contact Center Manager Administration, the system
automatically installs the sample scripts in the following folder on the Contact
Center Manager Administration server:
C:\Program Files\Nortel Networks\WClient\Server\SampleScripts where C: is
the drive on which you installed Contact Center Manager Administration.
You can use the sample Multimedia scripts in Contact Center Manager by
importing them into either an existing script or a new script in the Scripting
component. The Import command adds the text of the imported sample script at
the end of any text in the current script.
You can import a sample script into Contact Center Manager Administration in
two ways:
To import a sample script into an existing script, in the Script Manager,
double-click the script into which you want to import the sample script. The
script opens in the Script Editor.
To import a sample script into a new, blank script, right-click on the Script
Manager folder and select New from the resulting menu. The Script Editor
opens with a blank starting page.
To import a sample script
1
From the Contact Center Manager Administration Launchpad, click
Scripting.
2
Right-click the Script Manager folder.
3
Click New.
Result: The Script Editor window appears.
4
In the Script Editor, click File > Import.
Result: The Import window appears.
5
Select the From Server option button, and then navigate to the location on
the server where the sample scripts are stored.
6
Select the sample script that you want to import.
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