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Nortel Web Center Portal Manuals
Manuals and User Guides for Nortel Web Center Portal. We have
2
Nortel Web Center Portal manuals available for free PDF download: Installation And Administration Manual, Reference Manual
Nortel Web Center Portal Installation And Administration Manual (710 pages)
Nortel Symposium Web Center Portal Software: User Guide
Brand:
Nortel
| Category:
Software
| Size: 7.9 MB
Table of Contents
Publication History
5
Table of Contents
7
1 Getting Started
13
About this Guide
14
Skills You Need
16
About Symposium Web Center Portal
17
System Components
19
What's New in this Release
21
Address Book
23
Technical Support
26
2 Installing the Symposium Web Center Portal Software
27
Overview
28
Supported Configuration
30
Installation Sequence
33
Installation Data Requirements
35
Third-Party Software on the Server
36
Antivirus Software on Symposium Web Center Portal Servers
39
Installing Sybase Adaptive Server Enterprise and Sybase Client
41
Installing the Portal Server Component
85
Installing the Portal Administrator Component
102
Configuring the Symposium Web Center Portal License
114
Installing the Portal Agent Interface Component
118
Configuring the Portal Agent Interface
126
Installing Software Service Updates and Peps
134
Shutting down the Symposium Web Center Portal Services
140
3 Installing and Configuring the External Web Server
141
Overview
142
Installing the Java 2 Standard Edition Environment
145
Installing the Required Web Server Software
148
Installing the Sample Customer Interface and Web Communications
160
Components
160
4 Installing and Configuring Agent Pcs
171
Overview
172
Configuring Agent Pcs for the TAPI Service Provider
173
Installing the Portal Desktop
177
Configuring the Agent Roaming Feature
190
5 Configuring Symposium Web Center Portal for E-Mail and Telephony Integration
193
Overview
194
Configuring the DTH for TAPI
195
Configuring the DTH and the Transaction Monitor Parameters
203
Configuring the Host Data Exchange Service
216
Network Configuration
219
Changing the Default Values for the Portal Agent Interface
225
Configuring the Handling of Canceled Transactions
226
6 Configuring E-Mail for Symposium Web Center Portal
229
Overview
230
Configuring Mailboxes for Symposium Web Center Portal
233
Configuring Outbound Mailboxes
237
Barring E-Mail Addresses
241
Configuring the E-Mail Settings
243
Adding and Deleting an E-Mail Server
245
Setting up an Auto-Response
248
Setting up Personalized Signatures
254
Configuring E-Mail Attachment Directories
256
Running the Symposium Email Manager
259
Adding String Filters
262
Symposium Email Manager Memory Management Utility
263
7 Symposium Web Center Portal Rules Administration
267
Overview
268
Rule Administration
271
Keyword Groups
276
Creating a Default Rule
281
Creating Delivery Failure Rules
287
Creating Rules
292
Editing Rules
302
8 Symposium Web Center Portal Administrative Tools
305
Overview
306
Understanding User Access Classes
307
Logging on to the Portal Administrator
309
Managing Skillsets
312
Closed Reason Codes
318
Managing Users
320
Changing Passwords in Symposium Web Center Portal
326
Administering Customer Details
328
Configuring the Spell Checker Feature
330
Configuring the Settings for Symposium Web Center Portal Servers
334
Configuring the Address Book Feature
338
9 Managing Web Communications
343
Overview
344
Configuring Text Chat Options
347
Configuring Chat Log Options
351
Configuring Page Push
353
Sharing Forms
357
Configuring Web on Hold
359
Configuring Click Stream Tracking
365
Changing the Web Communications Timers
368
10 Migrating and Uninstalling
371
Overview
372
Migrating Symposium Web Center Portal
373
Installing the Database Migration Utility
376
Migrating the Symposium Web Center Portal Database
382
Running the One-Step Database Migration
383
Running the Two-Step Database Migration
397
Uninstalling the Software
417
11 Maintaining the Database
427
Overview
428
Archiving and Restoring Symposium Web Center Portal Data
429
Backing up and Restoring the Symposium Web Center Portal Database
435
Scheduling a Backup
436
Configuring a Network Database Backup
445
System Recovery and Platform Migration
448
Purging the Database
450
12 Installing and Configuring Pcanywhere
453
Overview
454
Installing Pcanywhere
455
13 Troubleshooting
465
Overview
466
Maintenance and Diagnostic Tools
467
Troubleshooting Installation Problems
469
Logging Configuration
472
Troubleshooting the Dynamic Transaction Handler
476
Troubleshooting the Database
485
Troubleshooting the Portal Administrator
499
Troubleshooting the Symposium Email Manager
500
Troubleshooting Web Communications
503
Troubleshooting the Sample Customer Interface
508
Troubleshooting the Portal Agent Interface
512
Troubleshooting the HDX
514
Troubleshooting Internet Explorer
515
Troubleshooting the Portal Desktop
516
Troubleshooting Archiving
517
Recovering from a Power Outage During Installation
518
Installation and Configuration Checklists
521
Overview
522
Installation Sequence Checklist
523
Symposium Web Center Portal Checklists
526
Sybase Installation Checklist
529
Portal Server Checklist
530
Portal Administrator Checklist
532
Portal Agent Interface Checklist
533
External Web Server Checklist
534
Symposium Web Center Portal Configuration Checklist
535
Portal Desktop Checklist
536
Email Manager Checklist
537
Pre-Migration Checklist
538
Symposium Web Center Portal Telephony Components
541
Overview
542
Symposium Web Center Portal Agent Thin Client and DTH Application
543
Symposium Web Center Portal and the Call Center Environment
547
C Customizing the Customer Interface
551
Overview
552
Implementation of the Sample Customer Interface
555
Using Java Business Objects in a Java Application
563
Database Configuration
564
Customizing the Sample Customer Interface
567
Customizing the Customer Interface for Web Communications
574
Sample Code
576
Dashboard Utility
591
Overview
592
User Accounts and Privileges
593
Installing the Dashboard Utility
594
Using the Dashboard Utility
601
Dashboard Utility Limitations
608
Uninstalling the Dashboard Utility
609
Installing the External Web Server Components on Linux
611
Installing and Configuring the External Web Server on Linux
612
Installing the External Web Server Components with Jrun and IIS
625
Overview
626
External Web Server Checklist for IIS and Jrun
627
Installing the Java 2 Standard Edition Environment with IIS
630
Configuring IIS as Your Web Server
633
Installing Jrun (Optional)
639
Installing the Sample Customer Interface Component
646
Installing the Web Communications Component
655
Deploying the Sample Customer Interface on Jrun
663
Glossary
683
Index
699
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Nortel Web Center Portal Reference Manual (94 pages)
Product release 4.0/SU05
Brand:
Nortel
| Category:
Software
| Size: 2.26 MB
Table of Contents
Publication History
5
Table of Contents
7
Getting Started
9
About this Guide
10
Technical Support
11
Skills You Need
12
About Symposium Web Center Portal
13
Getting Started
14
Planning Your Symposium Web Center Portal System
20
What's New in this Release
21
Chapter 1 Getting Started
23
In this Chapter
23
Windows Networking Requirements
24
System Network Configuration
26
Planning and Engineering
27
E-Mail Server Requirements for Symposium Web Center Portal
30
Engineering the Switch
32
TAPI Requirements
43
Contact Center Planning
54
External Web Server Integration
58
Planning the Dynamic Transaction Handler
59
Drop Mode
60
TAPI License Requirements
61
DTH Traffic Model
63
Other Parameters
67
Symposium Web Center Portal Database and Disk Capacity
69
Symposium Web Center Portal Performance Tool
72
Planning and Engineering
23
Telephony Calculations
75
Using Erlang B
76
Glossary
77
Index
87
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