Section E: Cct Server Configuration - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Section E: CCT server configuration
In this section
Step 12. Import additional agent phonesets to the TAPI database
Step 13. Import additional contact center users into CCT
Step 14. Import additional terminals and addresses into CCT
Step 15. Import additional Windows users into CCT
Step 16. Import additional agent workstations into CCT
Step 17. Map terminals to workstations (optional)
Step 18. Map additional users to the CCT resources
Installation and Maintenance Guide
Upgrading licenses in your current installation
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