Event Reporting; Tcp Connections; Tcp/Ip And Udp/Ip Auto Answer - Sierra Wireless AirLink RV50 Series User Manual

Rev 1 Dec. 17

Event Reporting

I set up ACEmanager to send an email/SMS report, but when I clicked
the Test report button no report was sent.
After you set up the event reporting fields and click Apply, wait about a minute
before you click the Test report button. The AirLink gateway needs this time to
apply the new configuration.
I configured event reporting, but I did not receive a report when I
should have.
• If the Action Type for the Event Reporting is Email or SNMP TRAP, be sure
that these services are also configured on the Services tab.
· To configure email, go to Services > Email (SMTP).
• To configure SNMP TRAP, go the Services > Management (SNMP).If the
Action Type is SMS, you may need to change the default settings in the
Advanced section of the Services > SMS page.

TCP Connections

I went to the TCP section of the Serial screen and configured ALEOS to include
the Device ID in TCP connections, but I get the message "Device ID Not Set".
Setting the TCP connection to include the Device ID is a two step process:
1. In ACEmanager, go to Serial > TCP and ensure that the Include Device ID on
TCP Connect field is set to Enable.
(See Port Configuration
2. Go to Location > Global Settings > General and configure the Use Device ID
in Location Reports field. (See
To confirm that the Device ID is configured, check the Status > About screen. The
Device ID, if set, appears in the /RAP Device ID field.

TCP/IP and UDP/IP Auto Answer

I configured TCP/UDP auto answer, but the packet contents are not
being streamed over the serial port to the connected device.
1. Try polling the device connected to the AirLink gateway's serial port.
If you do not receive a response, confirm that the fields described in
ing IP to Serial with Answer and Serial to IP
2. In ACEmanager, go to Status > Serial and check the Serial bytes sent field to
confirm that packets are reaching the AirLink gateway from the mobile
network and the packet contents are being sent out the AirLink gateway's
serial port.
497
Q & A and Troubleshooting
on page 264.)
Global Settings on page 227.)
on page 281 are set correctly.
Configur-
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