Sierra Wireless AirLink RV50 Series User Manual page 495

Error message
Cannot Install Firmware
Link not up in 3
minutes...Exiting
Unable to download JUD file
from <url>
Core version not found in
JUD file
Required information (URL,
Size or MD5) is missing from
JUD file
Cannot perform upgrade —
No space left on device
Unable to download ALEOS
firmware from <url>
Undefined ALEOS firmware
URL
ALEOS firmware MD5 check
failed
Unable to apply ALEOS
firmware and Unable to apply
ALEOS firmware (retry)
Radio Module URL is missing
from JUD file
Rev 1 Dec. 17
When I try to update the radio module using ALMS, I receive an error
message.
The following table provides a brief explanation of the firmware update error
messages.
Meaning
The system has encountered errors from
which it cannot recover and requires at least a
reboot before trying to update again.
The radio module was not able to establish the
connection in 3 minutes. The update has been
aborted, but can be relaunched as soon as the
connection is OK.
The URL is wrong, or the download failed
(interruption, no space left...).
JUD file is not valid. Core Version is a
mandatory field.
JUD file is not valid. URL, Size, and MD5 sum
of the firmware package are mandatory fields.
Firmware is larger than available space for the
download.
Firmware URL is not valid, or the download
failed.
ALEOS firmware URL not specified, so
firmware cannot be retrieved.
The downloaded firmware package failed the
integrity check. The update is aborted.
ALEOS firmware could not be applied. Check
the ALEOS log messages to determine exactly
why the update failed.
JUD file is not valid. The Radio Module
Firmware URL is a mandatory field.
495
Q & A and Troubleshooting
Corrective action
1. Reboot the device.
2. If the problem persists, press the
reset button for 7–10 seconds to
reset the device to the factory
default settings (release the reset
button when all four LEDs turn from
red to yellow) and try again.
3. If it still does not work, contact
a
ALMS support .
Wait for network connectivity and then
try again.
a
Contact ALMS support .
There is a problem with the package on
the ALMS server. Contact ALMS
a
support .
There is a problem with the package on
the ALMS server. Contact ALMS
a
support .
a
Contact ALMS support . The support
team will need to access the device to
clear space, or you can return the device
to Sierra Wireless under an RMA.
Retry. If the download fails several times,
a
contact ALMS support . The support
team will need a log from the device.
a
Contact ALMS support to confirm that
there is not a problem with the service.
There is a problem with the package on
the device or the download may have
failed. Restart the firmware download. If
the problem persists, contact ALMS
a
support . There may be a problem with
the package on the ALMS server.
Retry. If the problem persists, contact
a
ALMS support and provide them with
the log messages.
There is a problem with the package on
the ALMS server. Contact ALMS
a
support .
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