Sierra Wireless AirLink RV50 Series User Manual page 494

ALEOS 4.9.0 Software Configuration User Guide for AirLink RV50 Series
Error message
[HTTP] Couldn't connect to
server
[HTTP] Timeout was reached
[HTTP] Server returned nothing
(no headers, no data)
[HTTP] Unrecognized or bad
HTTP Content or Transfer-
Encoding
[HTTP] Out of memory
[HTTP] SSL peer certificate or
SSH remote key was not OK
ALMS Server Errors
[AVMS] HTTP error '500'
Error message indicating a failure when parsing a valid ALMS server response
XML processing error
a. ALMS technical support:
b. If the values are not correct and the device is not receiving date and time from the Mobile Network Operator or go to Services >
Time (SNTP), and enable time update. For the SNTP Server, use the same service as the authenticating server.
Rev 1 Dec. 17
Meaning
Connection to the ALMS server
URL failed.
The transfer timeout (equal to the
communication period if defined or
5 minutes) expired.
No data was received from the
ALMS server.
The ALMS server HTTP response
contains a malformed content or
transfer-encoding header field.
A memory allocation problem
occurred.
This message appears if you are
using an HTTPS server URL, the
TLS Verify Peer Certificate
set to Enable, and the server SSL
certificate validation fails. If this
happens, communication with the
ALMS server is terminated.
ALMS server reported error 500 in
the HTTP response.
The content of a valid ALMS server
response cannot be parsed.
https://issues.m2mop.net
494
Corrective action
In ACEmanager, check the ALMS URL in the
Service > ALMS > Server URL field. The default
value is https://na.m2mop.net/device/msci/com.
Also check the cellular connectivity.
Check cellular connectivity.
Check cellular connectivity.
Contact ALMS support
Contact ALMS support
If you see this error message:
1. Check to see that you have a valid URL in
field is
the Server URL field.
2. In ACEmanager, go to Admin > Advanced
and check the Date and Time field to confirm
that the values are correct.
cates have a start and end date. If the device
has a date and time outside of this interval,
the certification check will fail.
3. Contact your IT Administrator, or if you want
the traffic to go through without verifying the
server certificate, change the setting in the
Services > ALMS >
icate field (described on
Refer to the available ALMS server
documentation for a list of all possible error codes
and their significance.
ALMS server responses are malformatted.
Contact ALMS support
a
.
a
.
b
The SSL certifi-
TLS Verify Peer Certif-
page 168) to Disable.
a
.
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